© 2005 Avaya Inc. Confidential. All rights reserved. Avaya IP Office Release 3.2 Product Update...

© 2005 Avaya Inc. Confidential. All rights reserved.

Avaya IP Office Release 3.2 Product Update

Avaya IP Office Release 3.2 Product Update

Philippe du FouProduct Manager - IP Office

July 03, 2006

Avaya reserves the right to modify the planned features without prior notification in order to react to market demands. All features described in this slide deck are

subject to test and trial

2© 2005 Avaya Inc. Confidential. All rights reserved.

Agenda

Introduction

– Product Positioning

– IP Office successes

What’s new in 3.2

– Ease of Install & Support Enhancements

– Security & Audit Trail

– Mobility enhancements

– Usability enhancements

– Broader range of phones

How does competition stack up

IP Office 3.2 & Beyond


THINK: VoIPVoIP

Sweet Spot <10 usersSweet Spot <10 users

• Professional small office • IP Telephony needs or IP

‘curious’• Small start up costs• Easy, cost effective expansion

THINK: HybridHybrid: :

Target 20-100 employee Target 20-100 employee ‘‘Firm’Firm’

• All Small and Mid size Business• Standalone enterprise branches• Remote/home worker• Connect multiple sites• Productivity and Integrated Business

applications • Built-in conferencing bridge

Avaya IP OfficeServes up to 360 users*

IP Office Small Office



Avaya PARTNER® ACS: Serves up to 48 users*PARTNER Small Office

Avaya PARTNER® ACS: Serves up to 48 users*PARTNER Small Office

THINK: TraditionalTraditional

PARTNER ACS Target <25 users PARTNER ACS Target <25 users PARTNER SOE Target 3-8PARTNER SOE Target 3-8

• Small ‘working’ office• Cost effective, reliable

communications• Simple installation• No Advanced technology

requirements (IP)

* Refers to product capacity of all endpoints.

AVAYA One-X Quick EditionServes up to 20 usersVery small business


SMBS Portfolio Overview – NASegmentation/Positioning


THINK: VoIPVoIP





Target 20-100 employeesTarget 20-100 employees







* Refers to product capacity of all endpoints.



SMBS Portfolio Overview – UKSegmentation/Positioning


THINK: VoIPVoIP





Target 20-100 employeesTarget 20-100 employees







Avaya Integral 5: Serves up to 120 users*

Avaya Integral 5: Serves up to 120 users*

THINK: TraditionalTraditional

Target 5-80 usersTarget 5-80 users

• Standard ISDN and analogue telephony

• Integrated ISDN DECT• MSN handling (call number

display)• Vertical solutions (such as

hotels)• Call accounting built-in* Refers to product capacity of all endpoints.



SMBS Portfolio Overview – EMEASegmentation/Positioning


Avaya IP OfficeFlagship IP Product for SME Market

Over 75,000 Sold Worldwide!

First launched in EMEA: January 2002

North America Launch: May 2002

Reached 10,000 sales in its first year

Start of 2005: 35,000th installation

Deployed in 69 countries and climbing

– India launched late 2005


Source: Synergy Research Group

3Com Avaya Cisco Nortel

10%

20%

30%

40%

2000…

Worldwide IP TelephonyMarket Share(Ports Shipped)

…Q3 2005

IP Office Contributes To Avaya Leadership #1 WW For Eight Consecutive Quarters


We Are Not Resting On This Success

Continue To Improve Your Profitability

– Reducing support costs

– Continuous Quality Improvement

– Making it easier to use

– Improving remote serviceability

– Increasing confidence and knowledge in the channels

– Responding to future needs


IP Office 3.2 highlights

IP Office 3.2

(cal. Q3 of 2006)

Benefits

Improved Channel Experience

Increase in channel productivity from Installation & Maintenance (I&M) improvements

Lower maintenance/support costs for Business Partners/AGS

Support cost savings can be passed to customers to lower TCO

Mobility + Usability Enhancements

Improved mobility through mobile twinning, personal auto-attendant, fax forwarding & reply to email

Reduced end-user training requirements (installation expense)

Improved user perception through ease of use

Competitive EMEA Market Offer (Part 2)

Increase in sales in Germany and key EMEA markets through ISDN / T3 IP and Fax enhancements (ISDN will be a 4.0 deliverable)

Provide migration path for Avaya-Tenovis Integral product line


3.2 Focus - Ease of Install & Support (Part 1)New Manager 3.2

Improved look & feel for quick navigationSecurity & Audit TrailBackwards-compatible to release 2.1Built-in validation & error-checkingUser Templates for quick programmingUser rights management (set up user restrictions centrally on both phone & Phone Manager)

CSV import/export of users, groups, directory, short codes & licensesIP Office alarms via SNMP & emailBenefits: Increased Business Partner Profitability

Shorter installation time / more installs per installer Increased margin on maintenance


3.2 Focus - Ease of Install & Support (Part 2)Ease of Upgrade

– No need to un-install the following applications from 3.2 onwards to save installation & maintenance time

• User Apps: Phone Manager, SoftConsole, TAPI • Server: VM Pro Client/Server, Manager

Application Update enhancement:– Client applications are easy to install but time consuming

• Solution: Application updates now available as separate installs (e.g. Phone Manager only or TAPI only) to simplify install & save bandwidth

– Can handle both first installation (via email) & upgrades– Online tool to allow server to collect updates from Avaya website (future)

VoiceMail Pro management:– Voicemail Pro client for LAN or WAN administration– Mailbox status information

Improved SNMP support (reduces AGS cost of support):– Event message includes description text to simplify data collection

Benefits: Increased Business Partner Profitability

Shorter installation time / more installs per installer Increased margin on maintenance


SMB customer expectations on Security

SMB requirement IP Office 3.2 Comments

Users expect a telephone system to be secure, it is not a market differentiator.

Role-based system access, audit trail, digitally secure password exchange

Users will not sacrifice ease of use for improved security IP Office offers choice of

complexity for level of security

Users expect system password not to be compromised on the network

System Management password cryptically secure

Users don’t care about encryption within their company network as long as calls and data are secure from unauthorized access from the Internet

VoIP traffic secured over the WAN/Internet using embedded or external IPSec VPN encryption

Users require a log of all user account additions and modifications, particularly privilege changes and log ins/outs

Audit Trail is now available in IP Office R3.2

Users require different levels of system access for different administrators

Role-based security administration introduced in IP Office R3.2


3.2 Focus – Security Enhancements & Audit Trail

IP Office username & password required for both system configuration file upload & download (sent coded as hash – not clear text)

No security details stored in system configuration file

Audit trail collects Windows username, PC details, date/time & highlights key changes

Back-up capability by automatically saving last working configs under different filenames

Benefits: Increased Business Partner Profitability Audit Trail cut down the “it wasn’t me” syndrome Reduced cost of support & increased margin on maintenance


SMB Workers are increasingly Mobile

What Portion of your workforce is composed of mobile workers?

Europe 2005

US 2005

Overall average 48% 48%

<25 employees 56% 60%

25 to 99 employees 38% 47%

100 to 499 employees 41% 38%

Source: Yankee Group, Transatlantic Wireless Business Survey – Europe SMB and US SMB

© Copyright 1997-2006. Yankee Group Research, Inc. All rights reserved.

SMB market needs:

Need access to key decisions makers esp. SMB owners

Reduce lost calls to improve customer service & avoid losing business

Ability to work anywhere anytime

Affordable wireless solution


3.2 Focus – Mobility Enhancements

Manage your AvailabilityMobile twinning– Twin your desktop phone with an external phone (e.g. mobile/cell or home)– DDI/DID, transferred or internal calls (no PBX features on mobile handset)– Key staff are more contactable

“Find Me” personal auto-attendant (e.g. press 0 for operator, 2 for colleague or 3 for mobile/cell) with Voicemail Pro reception/breakout enhancementTemporary greeting – inform callers where you are today (or the next X days) with Voicemail Pro

Unified Messaging enhancementsReply to email capability – use Text-to-Speech to listen & reply to sender even when you do not have access to your PCAbility to forward fax for printing – Remotely access & print your fax via Voicemail Pro wherever you are

Benefits – Improved Customer Service Keep employees in touch even when they’re away from their desk

Customers get through to “real” people & get better customer service


Works with any external telephone (e.g. cell/mobile phone, home phone, etc)Calls alert at both devices when office number is calledCaller ID can be passed to external device (if allowed by the Service Provider) to greet caller accordingly

Benefits Keep employees in touch even when they’re away from their desk

Offers ONE number approach for easy contact anywhere anytime

Reduce costs by leveraging your existing mobile infrastructure

Mobile Twinning

Caller

Mobile Twinning alerts user while out-of-office

Office Phone


Mobile TwinningWorks with any external telephone (e.g. cell/mobile phone, home phone, etc)Calls alert at both devices when office number is calledCaller ID can be passed to external device (if allowed by the Service Provider) to greet caller accordingly

Caller

User answers call on his Mobile/Cell phone

Office Phone shows Busy for user

BLF shows Busy even if answered on Twinned external phoneFollows IP Office call routing (e.g. voicemail) if call not answered





Mobile TwinningWorks with any external telephone (cell/mobile phone, home phone, etc)Calls alert at both devices when office number is calledCaller ID can be passed to external device (if allowed by the Service Provider) to greet caller accordinglyBLF shows Busy even if answered on Twinned external phoneFollows IP Office call routing (e.g. voicemail) if call not answered

Caller

User picks up twinned call on his Office phone

User can retrieve twinned call by pressing key on office phone to save call costs & access IP Office featuresMobile Twinning is licensed on a per user basis





3.2 Focus – Usability Enhancements (Part 1)Phone Manager Enhancements

– Record & Select Voicemail Pro greeting (PM Pro only)

– Voicemail transfer options for Personal Auto-Attendant e.g. 0 for Operator, 2 for cell (PM Pro only)

– Drag & Drop for call transfer

– Forwarding internal/external call options + twinning

SoftConsole Enhancements

– Consistency with Phone Manager operation to minimize training

– Minimize to system tray/screen-pop option

– Call history: incoming, outgoing, missed calls

– Direct transfer to voicemail

Benefits: Improved Customer Satisfaction

Fewer customer questions post installation Simplified use of apps minimizing training time and increasing proposal rate


3.2 Focus – Usability Enhancements (Part 2)

Conferencing Center Enhancements

– Document upload tool to simplify publishing documents (.ppt, .doc, .xls) on web client

– Web chat between host & participant(s) to offer new ways of communicating (private or public chat)

Benefits: Improved Customer Satisfaction

Fewer customer questions post installation Simplified use of apps minimizing training time and increasing proposal rate


4625SW IP Phone

Color Back-lit Screen – ¼ VGA (320 x 240) 256 colours24 Programmable feature keys11 Fixed feature keys: Full duplex speaker phoneSpeed dialCall logIntegrated WML browserIntegrated switched ports for connection of PC

5621SW IP Phone

RoHS* compliant phone replacing 5620 IP phoneLarge Back-lit Screen – 7 lines x 29 chars24 Programmable feature keys11 Fixed feature keysFull duplex speaker phoneSpeed dialCall logIntegrated switched ports for connection of PC

* RoHS = Restriction of certain Hazardous Substances

4625SW and 5621 IP Telephones Support

Benefits: Increased range of sets supported Boost win rate by increasing competitive edge

Investment protection for growth to other Avaya solutions


IP Office release 3.2 will support the use of T3 IP Phones on Small Office Edition, 406v2 and 412 platforms (and also on the Avaya Integral 5 R2.1 or higher).

Exactly the same features as the digital T3 phones (Upn version).Login requiredA maximum of 50 IP phones may be connected to an IP Office 3.2.The Manager shows the MAC-Address of T3 IP phones on the Extension/VoIP-Tab.Supported compression modes: G.711 A-law (default), G.711 μ-law and G.729(a) 8K.SW-Download requires the presence of an FTP-Server in the network.

T3 IP Phones (selected EMEA countries only)

Benefits: Increased range of sets supported

Provides common look & feel with T3 digital for a full range of phones Provide migration path for Avaya-Tenovis Integral product line


The T3 IP Phones do not support Direct Media, however RTP relay has been implemented for the T3 IP phones when using the same codec. The RTP packets are routed through the IP Office, but not using a VCM. The (simple) RTP relay just replaces the destination IP address by the new target.

T3 IP Phones (selected EMEA countries only)

to/from from/to

T3 IP PhoneIP DECT handset

Phone Manager

Softphone

non-IP endpoint

SCN

T3 IP Phone

T3 Relay

IP DECT handset

2 VCM channels

Direct Media

Phone Manager

Softphone

2 VCM channels

Direct Media Direct Media

non-IP endpoint

1 VCM channel

1 VCM channel

1 VCM channel

PCM

SCN2 VCM channels

Direct Media Direct Media1 VCM

channelDirect Media


Improved Avaya Wireless IP solution (US only)

New Avaya Voice Priority Processor (AVPP) 10 & 20 available for smaller deployments decreasing cost by 50% to 75%

New 3620 WiFi handset dedicated to Healthcare market

Avaya 3620


Reduce costs by leveraging your existing WiFi data infrastructure

Avaya Wireless Telephones


Other Enhancements

Appearance Ring Delay:– Allows users to set immediate, delayed or no

ring

Authorization Codes (for CALA):– Authorisation codes allow a user to go to

another phone and make calls using their personal toll restrictions; this may grant the user greater or fewer privileges than the phone in use.

– This is enabled in Manager via a registry key

Call Forwarding:– Forwarding has been enhanced to allow

selection of whether Internal calls should be forwarded

– Users can also be blocked from forwarding calls off switch (on a per user or per site basis) to control call costs

Music on Hold stored on Compact Flash– Available on Small Office & IP406v2


How does the competitionstack up?

How does the competitionstack up?


Win Against Nortel

Nortel Business Communications Manager (BCM)

Outdated OS Conferencing Network Transparency

OS migrating from Windows to Linux August 2006 for

BCM200/400

3-party conferencing only; no meet-me bridge (as of R4.0 in August, 2006, 40-party conferencing/bridge will

be supported)

Extra costs:

no BLF; no Absent Text Messaging for networked sites

without extra $$$s

Mobile Twinning Color Display Phone Personal Auto Attendant

Not supported Supported Not supported


Don’t replace! Support the Base!

Cisco CallManager Express

Infrastructure

flexibility?

Conferencing Reducing capabilities?

Cisco only supports analog & IP phones forcing customer

to move to an all IP environment on day one

4-party conferencing only; no meet-me bridge

Features have been removed after software upgrades (e.g. meet me conference bridge)


Not supported Supported Not supported


Win Against Alcatel

Alcatel OmniPCX Office (OXO) release 5.0

Productivity

Applications

Conferencing Network Transparency

PIMphony Basic offers NO supervision while Phone

Manager Lite offers 15 BLF free-of-charge for ALL users

4-party conferencing only; no meet-me bridge or web-

based conferencing

no BLF; no Absent Text Messaging and no paging

across the networks


Newly Supported

(requires chargeable upgrade to R5)

Supported Supported


Defeat Siemens!

Siemens HiPath 3000 Series Systems

Siemens as a corporation Conferencing Custom Call Recording

Siemens has announced it will sell its enterprise division

which manufactures IP and digital phone equipment

=Unstable=FUD

5-party conferencing only; no meet-me bridge without expensive OpenScape or

third-party servers

Only ad hoc call recording is supported; customizable call

recording and recording storage solutions are not a standard

Siemens offer


Not supported Not Supported Supported with Unified Messaging Option


The Time is Ripe to Beat Inter-Tel

Inter-Tel AXXESS, CS5200/CS5400 Systems

Inter-Tel AXXESS Conferencing Fear uncertainty and doubt

No upgrade path to new systems today, so no value in

staying with Inter-Tel (5600 announced in June, 7000

available in August)

4-party conferencing only; no meet-me bridge

Founder and CEO left the company, creating speculation


Not supported Not Supported Not supported


Migrate Magix customers, Supporting the Base!

Avaya Merlin MAGIX ®

Investment

Protection

Conferencing Networking capabilities

Yes, use the Magix phones (4400 series)

5-party conferencing; go to IPO 64 meet-me

bridge

Enhance networking capabilities over multiple sites and offer migration to IP when

required


Yes today and tomorrow with IPO

Supported with migration to IPO

Supported with migration to IPO


IP Office 3.2 & BeyondIP Office 3.2 & Beyond

Avaya reserves the right to modify the planned features without prior notification in order to react to market demands. All features described in this

slide deck are subject to test and trial


IP Office 4.0 highlights

IP Office 4.0

(cal. Q1 of 2007)

Benefits

Enhanced Call Handling

Improved call handling improves flexibility thereby customer service

Future-proofing with SIP trunking

Improved Channel Experience

System Status Application (SSA) for local/remote diagnostics lowers support costs

Unbundle hardware and software

Increased sales through lower-entry pricing and more granularity

Recurring revenue streams by charging for new functionality

Competitive EMEA Market offer (Part 3)

Increase in sales in Germany and key EMEA markets through ISDN enhancements

Provide migration path for Avaya-Tenovis Integral product line

Note: R4.0 not available on IP403 and IP406 v1


4.0 Focus - SIP Trunking

AT&T

SIP Provider 1

SIP Provider 2

B2BUA

B2BUA

B2BUA

UA

Cal

lC

ontr

ol

DCP

Analog

IP Office Managed View

• Incoming calls are routed based on IP Office incoming call routes• Calls can be matched against ‘Incoming’ (from) and ‘Called’ (to) addresses• SIP Trunks will be licensed in increments of 1, 2, 5, 10 and 20

SIP phone (future)

User Agent; an entity in SIP that generates and terminates sessions.

H32356xx/46xx/T3 IP

54xx/24xx/T3

Note: SIP not available on Small Office, IP403 and IP406 v1


4.0 Usability - Visual Voice

Voicemail Pro or Embedded VoicemailAvailable on large display phones only (2410, 2420, 5410, 5420, 4610, 4620, 4621, 4625, 5610, 5620 & 5621)

Voicemail

Message Listen

Greeting Password

Email Sales(20)

New(15) Saved(10)

Old(7)

Next Previous

FFWD Rewind

Skip Delete

Save Copy


5621 IP phone

Release 4.0 (cal Q1)SIP trunkingHot-desking & distributed groups across SCNSystem Status Appl. for Remote DiagnosticsISDN enhancements

2007

Release 3.2 (cal Q3)Channel Experience:

–Improved Manager–Application

Deployment Tool–Ease of Upgrade–Security +Audit trail

Mobile twinning

2006

SIP end-pointsPresence enhancement

Future

Release 3.1 (cal Q4)

Extension Twinning

Fallback from IP trunks

Q.SIG enhancements for call status indication

“Fit and Finish”

Core Platform

2005

En

d-p

oin

ts

IP DECT (EMEA & APAC)

Local area mobilityMulti-site mobility

Visual Voice on large display sets

IP Office Roadmap SummaryA

pp

licat

ion

s

4621 IP + EU24 BLSupport for 3600 series

programming cradle

Tenovis T3 digital 2-wire phones (EMEA)

Phone Manager 3.1 SoftConsole 3.1

Voicemail Pro 3.1

Conferencing Center 3.1New languages

Conferencing Center 3.2Web chat & Upload tool

Phone Manager 3.2 SoftConsole 3.2

Voicemail Pro 3.2Remote Client + more

Voicemail ProCalendar-based greeting, IMAP store, Legal recording

Voicemail Pro 4.0Cascaded Out-calling

Tenovis T3 IP phones (EMEA)

SIP phones

Embedded VM 4.0Simple Announcements

+ Visual Voice

MS-CRM 3.0 (Feb 06)

CSTA support

Integration with Office Communicator +

Live Meeting

4625 colour IP phone

Fixed-Mobile Convergence

3620 WiFi phone (US)

PDA Pocket PC phone


Official Convergence Communication Providerfor the 2002 and 2006 FIFA World Cup™

and FIFA Women’s World Cup 2003

© 2005 Avaya Inc. Confidential. All rights reserved. Avaya IP Office Release 3.2 Product Update...

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Transcript of © 2005 Avaya Inc. Confidential. All rights reserved. Avaya IP Office Release 3.2 Product Update...