© 2004 SHRM

SHRM Weekly Online Survey: November 9, 2004

HR Metrics/Measurement

• Sample comprised of 357 randomly selected HR professionals.

• Analyzing 357 out of 2114 emails sent; 1926 received (response rate = 19%)

• Survey fielded November 9 – 15; presentation generated on November 16, 2004.

• Margin of error is +/- 5.0%

© 2004 SHRM

SHRM Weekly Online Survey: November 9, 2004

1. Does your organization's HR department use metrics/measurements to keep track of how HR contributes to business objectives?

39%

53%

8%

0%

10%

20%

30%

40%

50%

60%

Yes No Not sure

© 2004 SHRM

SHRM Weekly Online Survey: November 9, 2004

1. Does your organization's HR department use metrics/measurements to keep track of how HR contributes to business objectives?

Choice Count Percentage Answered

No 190 53.2%

Yes 139 38.9%

Not sure 28 7.8%

© 2004 SHRM

SHRM Weekly Online Survey: November 9, 2004

2. Does your organization use metrics/measurements to keep track of the following? (Check all that apply.)

6%

13%

24%

29%

29%

29%

36%

45%

50%

61%

63%

0% 10% 20% 30% 40% 50% 60% 70%

Other

Training return on investment

Turnover costs

Time to fill

Promotions

Cost per hire

Retention rate

Absenteeism

Turnover rate

Cost of benefits

Health care costs per employee

© 2004 SHRM

SHRM Weekly Online Survey: November 9, 2004

2. Does your organization use metrics/measurements to keep track of the following? (Check all that apply.)

Choice Count Percent of Sample

Health care costs per employee 223 62.50%

Cost of benefits (excluding health care) per employee

218 61.10%

Turnover rate (both voluntary and involuntary turnover)

180 50.40%

Absenteeism 162 45.40%

Retention rate 128 35.90%

Cost per hire 105 29.40%

Promotions 104 29.10%

Time to fill 102 28.60%

Turnover costs 84 23.50%

Training return on investment 45 12.60%

Other 21 5.90%

© 2004 SHRM

SHRM Weekly Online Survey: November 9, 2004

Responses to the “Other” please specify option for Question 2:

• None • Diversity Staffing/Recruitment• Service Level Agreements in response to ER or Benefits issues• Overtime• Payroll costs per dept and location• On time reviews, recordable accidents• Associate satisfaction• Quality of Referred Candidates; Quality of Placements• Slate diversity, diverse hires• We don't use it at all• Annual incentive plan as % of salaries• Don't know• Workers' Compensation• Reason for voluntary termination• Tech costs per employee• FTE's• Performance improvement plans; employee recognition awards• Diversity