© 2003 Comverse

Building Learning CommuntiesBuilding Learning Communties

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Project Description

Homepage for the Learning Communities Project at the Training and Corporate Education Department at Comverse (CTS).

Explore how the WWW can be used to create virtual spaces for on line collaboration

Use of tools to facilitate online discussions and collaboration on specific projects: Discussions CCDT for collaboration on curriculum development

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Description of the Community

Define a Learning Community to take advantage of knowledge generated in different parts of the company to provide better training services.

Include in our Community: CTS FOPS TAC R&D

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System Deployment

Installation & DeploymentR&D

CTS CUSTOMER

R&D

“Live” SystemTAC

FOPS

ProjectManagementoversees the project andcontinue to support it after it goes “live”.

ProjectTimeline

Field Engineers (FOPS) will “hand over” the site to Customer Support when it

goes “live”.

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Course Development Cycle

Installation &

Deployment

INTERNAL CUSTOMER

R&D CTS Tel AvivCTS London

CTS BostonCourse Development

Cycle

EXTERNAL CUSTOMER

TAC

R&D

FOPS

Maintenance Procedures

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Summary: lessons learned

Systems thinking helps put things in perspective Who is involved, interaction Center your efforts on the customer

Affordances Complex tools are not always the best solution

Successful implementation requires Clearly defined roles “Rules” for participating Commitment

New work processes