© 2001, Internet Time Group

Graphic by vis-a-vis, www.vis-a-vis.com

Reach more people

Time to performance

3 Learning Success Stories

Depth of learning

© 2001, Internet Time Group

                                   

       

Depth of learning

transform the workforce – retooling for new business models, certifying large numbers of staff, making mergers work, keeping up with the times and changing corporate culture

Unisys University

                       Electronic-Business School

My Portfolio, a personal, secure, online tool containing career development and training information.

                                                           

Results

• Employee satisfaction 29% 76%

• Unisys U satisfaction 82%-90%

• Reduces training costs by 25-45%

• Reduces training time by 35-45%

• Increases learning effectiveness by 15-25%

+ $100,000,000/year incremental revenue

Reach more people

improve relationships with customers – help customers learn to “pump their own gas,” get dealers and channel partners up to speed

Extended Enterprise

The “ecosystem”

Extended Enterprise

CustomerCustomer

DealersDealers

SuppliersSuppliersRawmaterials

Rawmaterials

Value Chain

2001

Our workers

Our workers

http://www.dell.com/us/en/gen/default.htm

Results ofEducating Customers

• More than 100,000 customers signed up to learn Windows, Word, and Office apps online.

• Value of increased customer loyalty? Conservatively, $20 million in repeat business over three years.

Time to performance

accelerate sales – speed up sales force development, roll out new products faster, learn to sell solutions

                                   

       

                                                         

Previous Sales Training

• One-week workshop in California

• 1,440 new additions to sales force each year

• $5 million average quota

• 15 months to reach proficiency

                                   

       

New Sales Training

• Add introductory eLearning before F2F

• Change nature of workshop

• Add practice and reference material after

                                   

       

Result

• Time-to-proficiency cut 9 months

• 1440 people x ¾ year x $5 million quota = $3.5 billion/year