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An Approach for Quality Improvement: Self-Rated Problems of Residents EQuiP Meeting, Heidelberg, 2003
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An Approach for Quality An Approach for Quality Improvement: Self-Rated Improvement: Self-Rated Problems of Residents Problems of Residents
Dr. Zekeriya Aktürk,
Dr. Nezih Dagdeviren
Trakya University Faculty of Medicine, Department of Family Medicine, Turkey
An Approach for Quality Improvement: Self-Rated Problems of Residents EQuiP Meeting, Heidelberg, 2003
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Quality: to meet the expectations!
An Approach for Quality Improvement: Self-Rated Problems of Residents EQuiP Meeting, Heidelberg, 2003
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Background
• Quality Improvement is Popular
• Expectations have Increased– Production standards– Patient satisfaction– Performance criteria– ...
• What about the expectations of residents ?
An Approach for Quality Improvement: Self-Rated Problems of Residents EQuiP Meeting, Heidelberg, 2003
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Aim
• to explore the perceived problems of residents
• to introduce an approach in the improvement of resident satisfaction
An Approach for Quality Improvement: Self-Rated Problems of Residents EQuiP Meeting, Heidelberg, 2003
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Method
• Open-ended question:
• “Please write all problems you perceive as important regarding your educational atmosphere, human relations, health facilities and learning opportunities, including the social and physical conditions”
An Approach for Quality Improvement: Self-Rated Problems of Residents EQuiP Meeting, Heidelberg, 2003
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Sample
• All 231 residents of Trakya University Medical Faculty
• Participation rate: %55.8 (129 residents)
Our residents are always busy
An Approach for Quality Improvement: Self-Rated Problems of Residents EQuiP Meeting, Heidelberg, 2003
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Data Retrieval
• All participants answered the question in a comfortable atmosphere
• The questionnaires were returned directly and anonymously to the researchers
An Approach for Quality Improvement: Self-Rated Problems of Residents EQuiP Meeting, Heidelberg, 2003
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Data Processing
• Three researchers examined all responses and established a problem pool consisting of 103 problems by a tally stick method
Problem 1
Problem 2
An Approach for Quality Improvement: Self-Rated Problems of Residents EQuiP Meeting, Heidelberg, 2003
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Problem Pool
• Similar problems were collected under the same heading.
• Eight problems were excluded (they already had been solved by the quality improvement activities, which just had been conducted at the emergency department)
An Approach for Quality Improvement: Self-Rated Problems of Residents EQuiP Meeting, Heidelberg, 2003
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Grading of the Problems
• As the second phase of the study, a questionnaire with a five-point Likert scale (0- certainly disagree, 4- certainly agree) containing the 95 problems was distributed to all residents.
0 1 2 3 4
Participation to congresses should be supported
...
An Approach for Quality Improvement: Self-Rated Problems of Residents EQuiP Meeting, Heidelberg, 2003
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The Next Step
• Residents were asked to self-complete the questionnaire at an anonymous atmosphere and return to the researchers.
• 149 residents (64.5%) accepted to join the second phase of the study.
• The problems were arranged according to the priority calculated via above-mentioned Likert scale scores.
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Results
• Top ten problems – related with education: 6
– related with economical problems :2
– other problems: 2
• Individual mean scores for each problem – 67 problems (70.5 %) were rated 3 or higher,
– 25 problems (26.3 %) had a mean score of 2 (agree),
– 3 problems (3.2%) had mean scores of less than 2.
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• The results have been distributed to the faculty staff for information and possible improving activities.
An Approach for Quality Improvement: Self-Rated Problems of Residents EQuiP Meeting, Heidelberg, 2003
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Conclusion
• We suggest this method as a way to determine the problems of residents according to their own perceptions.
• The results will aid as guides for managers for the improvement of total quality.
• The same process should be repeated at regular intervals in order to demonstrate possible improvements and to achieve quality improvement.