- 1 - IT in a cold climate Jon Collins, Freeform Dynamics, January 2010 IT Looking Forward...

- 1 - IT in a cold climateJon Collins, Freeform Dynamics, January 2010

IT Looking ForwardPriorities and plans

Jon Collins, Managing DirectorFreeform Dynamics [email protected] 2010

www.freeformdynamics.com


Agenda

► Today’s priorities

► What’s technology bringing?

► Taking things from here


Organisational priorities for IT

Minimizing downtime and increasing availability

Improved service levels in terms of performance, scalability

Reducing the overall cost of IT in general

Increasing accessibility to information

Improvements to risk management and compliance

Reducing operational overheads specifically

Improving project delivery in general

Making specific security improvements

Increased responsiveness to new technologies

0% 20% 40% 60% 80% 100%

5=Very important 4 3 2 1=Not important

Which of the following indicators do you see as important to your organization?


Meanwhile, some things continue to go up...

Growth in data to be served

Requirements from new applications

Changing requirements for existing apps

Security and compliance constraints

Improvements to service levels

Need to reduce costs

Environmental drivers

0% 20% 40% 60% 80% 100%

5=High impact 4 3 2 1=No impact

What business drivers are having the most impact on how you architect and operate your server estate?


What’s technology bringing? Whirlwind tour…

► Infrastructure stuff● Virtualisation of servers, storage, desktops...● Convergence through 10 Gig Ethernet● Service-based delivery and cloud

► User-facing stuff● Collaboration and information sharing● Unified communications and VoIP● Information management and BI


The two-edged sword of virtualisation

Some business stakeholders reluctant to give up their dedicated kit

Virtual machine sprawl has become difficult to manage

Management of the consolidated system more difficult than anticipated

Project costs higher than originally budgeted

Consolidation ratios have not been as high as en-visaged

Projected cost / space / power savings not achieved

Other

0% 10% 20% 30% 40%

Have you faced any of the following challenges with your server consolidation activities?


SERVER 1 SERVER 2 SERVER 3

STORAGE A STORAGE B STORAGE C

VIRTUALISED SERVER

WORKLOAD 1 WORKLOAD 2 WORKLOAD 3

INTERFACE

STORAGE A STORAGE B STORAGE C

Adopters starting to appreciate architectural impact


Network convergence is means to end


Meanwhile, what about Cloud?

B I N G OMulti-tenancy SOAP On Demand ASP SaaS

Services GridPay per

useVirtualised Hosting

Agile FabricFREE

SPACEPlatform Green

Webtop Subscription Pluggable AdaptiveService Oriented

On premise Dynamic ITUtility

ComputingREST Web 2.0

- 10 - Cloud computing – from myth to realityJon Collins, Freeform Dynamics, February 2009

Why Now? Convergence vs Collision

SOA

Dynamic IT

Internet

Sourcing

Physics

Global-isation

Ec

o-

no

mic

sB

ou

nd

ary

E

ros

ion


Early days for information management

Use of business intelligence for high level business review and planning purposes

Delivery of relevant information/analyses for periodic opera-tional review and planning

Availability of relevant information for ‘on the fly’ operational decision making during process execution

Proactive delivery of information alerts to relevant users when key business events or exceptions occur

Provision of electronic information to business customers, partners and/or suppliers

Provision of electronic information to consumers (e.g. in a sales or customer service context)

0% 20% 40% 60% 80% 100%

5 -(Needs fully met) 4 3 2 1-(Needs not met at all) Not relevant to us

How well are your needs actually being met in the following areas?


Limited uptake of ‘real’ UC today...

To what degree have you actually adopted any of these? 0% 20% 40% 60% 80% 100%

Unified directory

Unified messaging

Single number, followme

Presence awareness

Enhancedvisibility/reporting

Broad adoption Selected adoption in some areasActively investigating On the agendaLooked at and rejected Not even considered

How much would you agree or disagree that UC delivers the following benefits in relation to business process optimisation?

0% 20% 40% 60% 80% 100%

Better cross departmental working

More efficient processes

More effective processes

More flexible process execution

Visibility of process-related communications

Better responsiveness to external parties

Strongly agree (Aggressive adopters) Agree (Agressive adopters)Strongly agree (Other) Agree (Other)

But ‘aggressive’ adopters seeing significant benefits


And of course…


BUSINESSREQUIREMENTS

Taking things from here: familiar trade-offs


Making everything “just work”

Making a real difference to business

IT as bottleneck

IT as foundation

IT asdifferentiator

Efficiency before effectiveness

INCREASED EFFICIENCY

INCREASED EFFECTIVENESS


What to leave out?

Where IT is viewed as a source of business advantage in its own right

Where IT is viewed as an important enabler of business advantage

Where IT is viewed as a cost centre

0 1 2 3 4 5 6 7

Average outsourcing index by Senior Management view of IT


Ba

dG

oo

d

Fit

wit

h s

ervi

ce

req

uir

emen

ts

Non-differentiating Differentiating

Business value of application

Kill Transform

ImproveMaintain

Rationalise to get breathing space


Where to start? Beer mat IT

► Governance is not a dirty word – it’s about making informed, open decisions

● Know what you have● Know what “they” do● Know what they want● Know what is possible● Know what you are doing● Know the constraints and risks

► Reduce waste, look for value

► Management is key


IT Looking ForwardPriorities and plans

Jon Collins, Managing DirectorFreeform Dynamics [email protected] 2010

www.freeformdynamics.com

- 1 - IT in a cold climate Jon Collins, Freeform Dynamics, January 2010 IT Looking Forward...

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