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DANgo DeploymentPresent DANgo to CBU Executive

teamBaby CBU’s

April 3rd, 2009

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DANgo (DANONE Governing & Operating process) Objective

DANgo Communication & Organisation Scope

CBU’s Processes

DANgo Planning 2009 Objective of the Self-Assessment DANgo coordinator role 2009 Milestones Category 3 Local BPO’s for Sales Unit (SU) CBU How to execute the Self assessment? Next steps

Index

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Is my car allowed on the road ?

Improve process efficiency and share the good practices

Evaluate & Improve Internal Control

Identify and manage business risks

The values and ethical principles CSR

How can I improve my

car ?

What are the risks of driving my car ?

Is my car ethically justified and environmentally friendly ?

DANgo Objective - improve ‘ driving’ business

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WWBU Executive committees

Baby & Medical

Business Process Owners (BPOs)

Danone Schiphol Place

DANgo Coordinator

DANgo team Schiphol / Asia

Baby & Medical

Communication approach through business

Regional FD’s

Baby & MedicalGeneral Manager

GroupInternal Control

Paris

CBU

Business Process Owners (local BPO’s)

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Detailed scope by CBU : Baby category 2 and Asia

Country SU / SP DANgo Cat 2008

DANgo Cat 2009

DANgo Cat

2010

DANgo coordinator

Available time per week

SCHIPHOL

Bledina France

SU + SP

1 1 1 Julien Le Roy *

UK SU n/a 2 1 Steve House Until recruitment IC

Poland SU n/a 2 1 Agnieszka Sebastian

Temporarily

Cuijk (NL) SP n/a 2 1 Bart Graat 40%

Opole (Poland) SP n/a 2 1 Agnieszka Sebastian

Italy SU 3 2 1 Dario Mastantuono 50%

Russia SU + SP 3 2 1 Marina Chemisova

Turkey SU 2 2 2 Aysegul Tekin

ASIA

Indonesia SH SU + SP n/a 2 1 Contact name missing

Contact name missing

Indonesia PT NIS

SU + SP n/a 2 1 Eddy Rodianto

Malaysia SU + SP n/a 2 2 Ng Lian Koon

Thailand SU + SP n/a 2 1 Matulee Chokudomsombut

China SU + SP 3 2 1 Anna Zhang

Vietnam SU n/a 3 3 Kiet Huynh Tuan

* Already deployed

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Detailed scope by CBU : Baby category 3

Country SU / SP DANgo Cat

2008

DANgo Cat

2009

DANgo Cat

2010

DANgo coordinator

Available time per week

Netherlands SU n/a 3 2 Robbert Vleugels

AMOT (France) SU n/a 3 2 Julien Le Roy Interim

Wexford (Ireland)

SP n/a 3 2 Dora Kent Interim for Deidre Gavigan

Fulda (Germany)

SP n/a 3 2 Oliver Glaab

Germany SU n/a 3 2 Micheline Roeder

Spain SU n/a 3 3 Emilio Martinez

Belgium SU n/a 3 3 Danny Stevens

Australia SU n/a 3 3 Rudi Singh

Middle East (UAE)

SU n/a 3 3 Sunder Raman

Global Export (NL)

SU n/a 3 3 Susan Swarte

Brazil SU n/a 3 3 Roberto Kneizl

Argentina SU n/a 3 3 Mariana Fernandez

Ireland SU n/a 3 3 Deidre Keogh

Greece SU n/a 3 3 Stefanos Grigoriadis

Czech and Slovak

SU n/a 3 3 Zdenka Haluzova

Austria SU n/a 3 3 Udo Schuetz

Portugal SU n/a 3 3 Vanda Figueiredo 20%

Macroom (Ireland)

SP n/a 3 3 John Hallahan

Deva (Czech Rep.)

SP n/a 3 3 Zdenka Haluzova

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Process scope : Baby

APPLICABLE BUT SOME EXCEPTIONS (e.g. R&D)

APPLICABLE APPLICABLE

APPLICABLE

APPLICABLE

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MAR

APR

MAY JUN JUL AU

GSEP

OCT

NOV

DEC

0. DANgo process and tool training

1a. Process documentation

1b. Perform Self-Assessment

2. Gap analysis & action plan

3. Testing Activities

4. DANgo Sustainability Plan

DANgo planning 2009 CBU (Medical & Baby)

Category 3 CBU’s (< 100 ME)

Category 2 CBU’s (> 100 ME) +

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To identify current status of CBU business with respect to best practices and internal control

To identify gaps and create actions for improvement

DANgo book 2009 => Ready now in Library (also in .pdf)

Objective is to give your BPOs the entire or partial Dango book.WILL BE DISTIBUTED AFTER THE MEETING

Look for one specific question and its characteristics Look for a group of questions according to certain search

criteria Export to excel

2009 #AP09 (Final Rpt)_VNC.pdf

Objective of the self-assessment

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DANgo coordinator role

CBU DANgo

Coordinator

1. First line support on questions from local BPO’s

2. DANgo tool User support

for local BPO’s

3. Reporting on status every two weeks to DANgo team Schiphol(format to be distributed by DANgo team Schiphol)

4. Guarantee Internal control

outputs and accuracy

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Present DANgo to CBU Executive team March / early April

Organize kick-off meeting for local BPO’s April

Understand self-assessment and process map April

Complete self-assessment with local BPO’s until end of May

Receive Executive level approval for results self-assessment

June

Create gap analysis & optimization plan with BPO June

Receive Executive level approval on action plan July / August

Evaluate and improve DANgo process for 2010 until end of December

2009 Milestones Category 3

Baby & Medical DANgo Coordinators

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0

10

20

30

40

50

60

70Other/Combi

DICE

DOM

Scoping - 352 questions in DANgo framework

Local BPO’s for Finance and IT need to be closely involved at CBU level

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CBU name DANgo role

1 General manager Executive

2 Finance manager Finance

3 HR manager Human Resource

4 IT manager IS

5 Legal manager Legal

6 Marketing manager Marketing

7 Sales manager Sales

8 Quality Manager Quality

9 R&D management Research & Development

10 SC manager Supply Chain

Local BPO’s for Sales Unit (SU) CBU

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Estimated effort per week - category 3

To answer one question takes approx 1 hour On average 200 – 250 questions are applicable for a

CBU- Resulting in 200 – 250 hours workload among 10

BPO’s- Is approx 2 – 5 days (depending on # controls)

per BPO- Can be spread across 2 months…

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Link - http://dango.danweb.danet/kiss/Also available via IC Quickplace

Use DANgo User Guide 2008 Section 3.1 – 3.4WILL BE DISTIBUTED AFTER THE MEETING

How to complete a self-assessment ?

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2009: 352 questions in the Corporate Referential

2 ways to access the Process map: Either by clicking on the corresponding shortcut via the

Home page Or by clicking directly on the Process map link on the

main menu

How to access the Process Map?

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Click on this icon to bring up a pop up containing the DOM description

YOUR evaluation questions(to be completed)

ALL evaluation questions (to be consulted)

View DOM description

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Legend of a questionnaire

Answered control

Pending control

Rejected control

Add a new action plan

View the attached action plan

An action plan is necessary

Consult past evaluations

View testing sheets

View question’s description

View DOM’s definition

Validated control

Please note:

No choice = the control is not evaluated yet

Level 1 = worst evaluation

Level 4 = best evaluation

The fields can be filled in

How to complete a self-assessment ?

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Identify Shared Service Centres (e.g. Finance, IT, supply chain, HR, ..)

Identify local BPO’s for 2009 Identify IT applications support the major processes Present DANgo to CBU Executive team Organize kick-off meeting for local BPO’s (Create additional users in DANgo portal) Understand self-assessment and process map Walkthrough the DOM’s and DICE’s and complete self-

assessment in Excel first BEFORE putting all in DANgo portal 2009 DANgo changes by process.xls

Review by CBU DANgo Coordinator Complete self-assessment with local BPO’s in DANgo

portal Report regularly to Schiphol / Asia, etc… Empower your CBU with DANgo! Meet us again on April 7 (15 – 16.30 CET) or BACK-up

session on April 8 (9-10.30 CET a.m.) for a DANgo portal training course.

Next steps

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Your direct Schiphol facilitators

Suzanne Janse Internal Control Baby & MedicalOffice : +31 204 569 244Mobile : +31 6 2901 0286

Albert ChiInternal Control (Asia CBU’s only)Tel: (0086) 21 5172 0503

Jan Valcke BPO / DOM’s focusMobile : +31 650295218

Alla NechaiMedical focusOffice : +31 20 456 9193

Mobile : +31 0627 744 974

Marie-Christine PouletDANgo portal questionsOffice : +33 1 44 35 26 89 (except on Wednesday)

Amaury de Roujoux DANgo deployment Baby & Medical project Management

Pascal Humbert DANgo deployment project coordination IC Paris

THANK YOU!