Dail "0" for Customer Service PACAC 2012
Managing Millennial Student Workers PACAC 2011
Lessons Learned
Social Media and Delivering the Online Experience
NACCAP 2010 - Top 10 Sales Skills
Sales 101 For Admissions
Top 10 Sales Skills for Admissions-folk SACAC 2010
EduComm 2010 CRM. Sales. Clouds.
ACT Ohio Suppport Customer Service
EduWeb2010 Flip the Funnel
Your Campus Visit NACCAP
KSU PLU Counselors2-09-10
Overthrowing Dead Culture, Brian Niles
March Webcast: Tour Guide Matter
Campus Visit Potholes OACAC
Authenticity NASCUMC 07-10
Campus Visits NAADA
Iowa State Presentation
Keynote
Small College Gen X Questions