Imagine your customer becomes your friend
The future of the Customer Relationship
Get ready for Marketing 2020
A six step content marketing model
The Social Dynamics model: how to integrate social media in your company
Power to the people
From co-creation to collaboration
Social Media Integration Survey
The Conversation Company
Social networks around the world 2010
When Digital becomes Human
Towards Future Proof Customer Relations
Social media around the world 2011
