How to Drive Hotel Customers to Book Direct [Slides]
Understanding Voice of the Customer Data [Slides]
Revinate eBook - Driving Direct Bookings
Pinterest for Hotels and Restaurants [Slides]
Google+ for Hotels and Restaurants [Slides]
Service recovery in the Digital Age
Social Media State of the Union [Slides]
How to Become a Digital Genius [Slides]
Guest Feedback Comes of Age - November 2014
How to Respond to Online Reviews