Ginny Redish - Planning specific content: Purposes, personas, conversations
Ginny Redish - Writing for the small screen
M. Chris Gibbons - Health IT and Healthcare Disparities
Josiah Fisk - The message and the meta-message: How to assess and control the "body language" of your communications
Susan Weinschenk - How to get people to do stuff
Justin Gutwein - So you want to make a web video
Juan Carlos González - Do You Speak Translation?
Sabrina Kurtz-Rossi - eHealth and Older Adults
Cary LaCheen - Navigating Disability Law
Kel Smith - Innovations in Accessibility
Joan Winchester - Usability Testing on a Dime
Donna Cohen Ross - How CMS is Supporting the Use of Technology to Jump-Start Outreach and Enrollment
Amy Lynn Smith - Giving High-Tech Communications High-Touch Impact
Cindy Brach - Becoming a Health Literate Organization
Kel Smith - Pixels, Plows & Partnerships: Designing for Food Deserts
Kelly Pick - Teach Back: Make Sure They Understand
Adam Moorman & Stacy Robison - Design for Non-Designers: What Every Health Professional Needs to Know
Sherri Loeb - "The Impossible Dream": Safe, High-Quality, High-Reliability and Patient-Centered Care
Sandy Williams Hilfiker - Involving People with Limited Literacy Skills in Co-Creation of Health Information: Notes from the Field
Claire Foley & Tracy Torchetti - Editing Health Information for a Limited English Audience: Going Beyond Plain Language