From Asset Performance to Customer Experience: Customer Service in Tap Water

Water Utilities and Society

Service Quality in Water Utilities

The Invisible Water Corporation

Social Science & Water Utilities: Adding the Human Dimension to Performance Reporting

The Customer is Always Right

The Incompleteness Theorem of Performance Measurment in Services

Customer service

Kinship Boundaries in the Southern Dutch Village of Heugem in 1796

The Incompleteness Theorem of Performance Measurement in Service Quality

SERVAQUA: Measuring service quality is tap water

Perspectives on Magic: Scientific Views on Theatrical Magic

Alma's Kitchen