Marketing services - service characteristics
servicEducation - Das Trilemma der Service-Erbringung - Analyse V03.00.00
Keynote Mr. Service - Composer and Conductor of Service Providing V01.02.00
Vorlesung Servicemanagement I - Blockvorlesung 03 - 2012-12-11 V03.00.00
CMS-Forum 2009 - Der Service-Advokat zur CMDB - 2009-01-21 V03.00.01
Master Class 'Servicialisation - From Service Identifying to Service Billing 2012-05-28 V02.03.00
Vorlesung Servicemanagement I - Blockvorlesung 07 - 2013-01-22 V01.03.00
Seminar GS40 'Service-Orchestrierung - Von Service-Konzept bis Service Contribution Feeds' 2014 V01.04.01
Vorlesung Servicemanagement I - Blockvorlesung 05 - 2013-01-08 V02.01.00
Vorlesung Servicemanagement I - Blockvorlesung 02 - 2012-11-27 V02.00.00
Lecture 'Servicialisation - Service Consumers Center Stage' 2012-05-24 V01.02.00
Webinar 01 'Der Service - Definition & Charakteristika' 2014-02-04 V03.00.00
Webinar-Reihe service@ducation2013_13 - Webinar 06 Service-Spezifizierung 2013-05-14 V02.00.00
Vorlesung Servicemanagement I - Blockvorlesung 06 - 2013-01-15 V01.00.00
Webinar 04 'Das Service-Erbringungsmodell - Hauptrollen & Interaktionen' 2014-04-01 V03.03.02
Serviciology - Service Terminology and Service Taxonomy V01.01.01
Vorlesung Servicemanagement I - Blockvorlesung 08 - 2013-01-29 V01.03.00
Whitepaper 'Servicialisation - Introduction' V04.03.01
Servicialisation - From Service Identifying to Service Billing V01.02.00
Servicialisation - Service Specifying: Example E-mailing Service V01.05.00