23 Startling Social Media Statistics

Social Media's Influence on the Hospitality Industry

5 Tips for Delivering Customer Service in 140 Characters or Less

12 Customer Service Quotes to Inspire You in 2013

5 Ways to Keep the Customers You Already Have

Evolution of Customer Service

Connecting with Mobile Costumers

Bridging the Gap Between Government and Citizens for Support

The 6 Worst Phrases in Customer Service

The 6 Best Phrases in Customer Service

5 Tips to Maintaining a Positive Business Image Online

8 Steps To Get the Ball Rolling on a Customer Service Strategy For Social Media

6 Simple Tips for Collecting Customer Feedback

Unparalleled guidemultichannelcustserv

7 Best Practices for Delivering Superior Customer Support via Live Chat