Implementing multi channel social customer services, richard mc crossan, genesys

Leveraging social service to increase customer loyalty ben kay, everything everywhere

Facebook Marketing 2012 London - Guardian Reader Lessons Learnt from Leveraging the Facebook Platform, Martin Belam, Emblem (Formerly the Guardian)

Integrating social media into traditional customer services, carolyn blunt, real results

The Iinternal Challenge of Social CRM - Vivian Pein

Using Social Search to Create Brand Advocates

How to Use Gaming Mechanics for Marketing

Using Social CRM to Drive Marketing Results- Will Simpson Engage Sciences

The Future of Customer Service, Frank Eliason, SVP Citi,

Play.com Case Study: How to Turn Fans and Followers into Buyers - Richard Jones, EngageSciences

Facebook: from value to engagement. Are your fans your tomorrow’s customers?

B2B Social Media Marketing: Humanizing Your Company

Facebook Marketing 2012 - Case Study - Yorkshire Tea's Little Urn - From TV to Facebook. Dom Dwight, Yorkshire Tea

Case Study: The Chop or Not Viral Marketing Campaign

The Ultimate 30 Minute Guide to Location Marketing

Paul hearing

Surviving in iPhone Territory: A Competitive Analysis of the Launch of the HTC G1

The Business Case for Social Media Monitoring

Chase McMichael - Infinigraph

Synthesio at Monitoring Social Media Bootcamp, London, 2010