Article at ABC Design Magazine
DMi Article: Design has Changed, Designers not quite.
Article in Touchpoint
Mention at Galileu Magazine
Touchpoint Article
Mention in Bill Mogridge's Designing Interation
Mention at Design Thinking book by DMI
Mention in David Aaker Book Brand Relevance
Mention in Guardian's Service Design Supplement
Article in Brand-Driven Innovation 2010
Prefaced Tim Brown's book Change by Design
Mention at This is Service Design Thinking Book
Mention in John Thakara's book In the bubble.
Mention at Rachel Botsman Book
Book Published by LW founders
Mention in Lisa Gansky book The MESH