5 -making_products

8 -scheduling_and_executing_operations

9 -managing_inventory

6 -location_and_layout

1 -managing_operations

11 -managing_the_supply_chain

3 -designing_services_and_products

12 -improving_operations

4 -delivering_services

Ch2 operations strategy

Operation Management Chapter 6

Operation Management chapter 1

Operation Management chapter 7

Operation Management Chapter 5

Operation Management Chapter 1

Operation Management Chapter 2

Hrm10e ch01

Chapter 3

Hrm10e ch06

Chapter 4