Agile Transformation at Scale
Services - Cutting Through the Confusion, an ITSM Academy Webinar
Agile Service Management - Where ITIL Meets Agile an ITSM Academy Webinar
Preparing for Digital Business an ITSM Academy Webinar
Single Point of Contact (SPOC) - One Goal, One Journey to the Road to Success, an ITSM Academy Webinar
The Agile Process Owner an ITSM Academy Webinar
Business Relationship Management - Helping Converge the Business and IT - an ITSM Academy Webinar
Own Your Career - an ITSM Academy Webinar
Beyond the Knowledge Base: Turning Data into Wisdom - an ITSM Academy Webinar
5 Ways ITSM can Support DevOps, an ITSM Academy Webinar
Introducing ITIL Practitioner, an ITSM Academy Webinar
The Continuous People Pipeline, with Jayne Groll - an ITSM Academy Webinar
Putting the “People” Back in People, Process and Technology - an ITSM Academy Webinar
Succeeding with Service Agreements
Prince2 + ITIL = Success! an ITSM Academy Webinar
Site Reliability Engineering: An Enterprise Adoption Story (an ITSM Academy Webinar)
DevOps Test Engineering: Putting the ‘Continuous’ in Testing, an ITSM Academy Webinar
ITSM Roles in an Agile and DevOps World, an ITSM Academy Webinar
Putting the Pro in Process Design with Donna Knapp - an ITSM Academy Webinar
How to become a great DevOps Leader, an ITSM Academy Webinar