The paradox of service industrialization

Ii 3 2010 02 18 Iess Ph Jfc

Profile based security assurance for service

Comparison of research based vs industry developed pss models

Mining customer loyalty card programs

Iii 3 Pettenati Iess 18 2

Iess10 Paper Tag Clouds

Iess 1.0 Welcome

Iess11 closing session

Service systems and value modeling from an appreciative system perspective

Impact analysis of process improvement on it service quality

V 4 Heitz Ruckstuhl Dettling

Vii 2 Z Final Slides Os Gi Iess 2010

Iess10 Closing

Designing a dynamic competency framework for the service system innovation architect

V 5 20100218 Iess Total Cost Of Service Life Korrektur Ol Mu

Vii 4 Sh17 Sorathia

Sustainable service innovation

Vii 3 Iess 2010 Ta Dr

IESS 1.1 intro