KIN24x7 and Googling & Wiki'ing
Reinvigorating reference
Googling, Tweeting, and Wikifying: Utilizing (And Participating In) The Internet's Most Popular Sites
Don’t Know Much About… Faking it Through the Reference Transaction While Still Providing Quality Service
Don't Forget to Smile: Utilizing Soft Skills within the Virtual Reference Transaction
Advanced Virtual Reference Training
Beyond Google: Not Just for the Reference Librarian
Life-Long Learning for Librarians: Free Professional Development and Current Awareness Resources and Tips
Reference Is Dead! Long Live Reference! The Future of Reference Services
Working with Wikipedia: Leveraging the Online Encyclopedia to Serve Your Patrons (and the World)
Beyond Google: Alternatives to the Internet Juggernaut
To Infinity & Beyond! Taking Google Beyond the Basics
Why Not Wikipedia: Appropriate Uses of Online Resources
KnowItNow: Ohio's Online Reference Service
BattleDecks: The Tournament in Toledo
Don't Panic! A Reference Review for Public Service Staff
Thrill of the Hunt: Advanced Reference Skills for Tracking Down the Elusive Query