CRM Backwards

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Will You Be Customer Worthy in 2012 5 of 6 MRHoffman NACCM detailed speaker notes part 5 of 6

Customer Experience Matrix Mechanics and Geeky CRM Cx CEM

Customer Experience Visualize Monetize Optimize Tools cx Analytics

Customer experience letter Bank of America thoughts

Analytics Big Data Deployment Tips BI Best Practices for Performance Gain CxC

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