Social partners - How to integrate social media into contact centres
Vit Horky at Ambassadors of Future Care
Ambassadors of Future Care - Social customer care survey in the Czech republic
Polle de Maagt at Ambassadors of Future Care
Brand Embassy at CX Exchange for Telecoms, London, April 2015
The Future of Customer Service (Social Customer Care)
Avaya Partners with Brand Embassy to Provide Digital Customer Service to Enterprises in Europe
The Pioneers Guide to Digital Customer Service