The People Factor In ITSM
ITIL / ISO 20000 Professional Certification Myths and Realities
El factor humano en itsm spanish - pink elephant mexico city
Itil update 2011
Ja the people factor in itsm it-smf japan v2
ITWNET_General_Short_Version_20160101
ITWNET Training and Certification Model based on ITCMF
ITWNET_Modern_Short_Version_20160101
sofskills by guetchu short
