In the age of good – how good is your organisation? by Stephen Pain

Best practice in reputation management in a causal framework by Dr Kevin Money

HTML5 and the future of online corporate communication

Whitbread: understanding our customers by Tabitha Aldrich-Smith

What’s a ‘good’ reputation worth to you? by Stephen Pain, Principal, The Age of Good

FTSE100 Social Media Index 2013

Connect : inform : influence - Social media and corporate reputation by Cathal Smyth, Managing Director, The Group

Managing corporate reputation online:The coming of social media

Return on relationships: Getting the most out of reputation measurement by Bjorn Edlund

Engaging online: Experiences from a corporate blogging portal by Simon Henderson, Director of Corporate Responsibility & Internal Communications, Centrica

Social Media Index June 2012 Update

Aviva: Assessing the success of building a new global brand by Sally Shire

Online measurement: The corporate brand and the corporate web site by Mark Hill