Zones with Heart

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0

http://www.flickr.com/photos/garrettc/1743597848

Library resources are for use.

Library resources are for all.

http://www.flickr.com/photos/chrys/48074984/

Every resource its user.

http://www.flickr.com/photos/thomashawk/24089964

Save the time of the user.http://maisonbisson.com/blog/post/12094/scriblio-feature-text-this-to-me

The Library is a growing organism.

Society has determined what the library of the past has been, and it is society that will determine what the library of the future shall be.

Jesse Hauk Shera

The Foundations of Education for Librarianship, Shera, 1972. Wiley-Becker and Hayes, p 135.

Creating Zoneswith Heart

Michael Stephens | Assistant ProfessorDominican University GSLIS

www.tametheweb.comwww.dom.edu/gslis

http://www.flickr.com/photos/wtlphotos/467703250 WENDY LONGO

The Libraryencourages the Heart

http://www.flickr.com/photos/tookie/183503927/

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/michaelcasey/2481696094/

http://www.columbuslibrary.org/ebranch/index.cfm?pageid=259

http://www.flickr.com/photos/gwinnettcountypubliclibrary/3336082900/in/set-72157614854205523/

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/smb_flickr/2123196801

http://www.flickr.com/photos/aaronschmidt/309154067

Tame the Web | Michael Stephens | Dominican University GSLIS |Creative Commons Attribution-Noncommercial-Share Alike 3.0

http://www.flickr.com/photos/surlygirly/423085176/

Encouraging or Discouraging?

http://www.pentagram.com/en/new/2009/03/murals-for-the-library-initiat.php

http://www.flickr.com/photos/adventuresinlibrarianship/3276131137

http://www.flickr.com/photos/nomextra/165320894

http://www.flickr.com/photos/auntie/104031952/

http://www.flickr.com/photos/sirexkat/3663560279/

http://www.flickr.com/photos/jensenpernille/2981390059/

http://www.flickr.com/photos/scampion/2792352899/

http://www.flickr.com/photos/fornal/363700193/

Community Zone

“...a place where each person adds more value.”

http://www.alatechsource.org/blog/2008/11/a-commons-experience.html

Dr. Carol Rose

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.youtube.com/watch?v=TpFO_L_jA1c&e

http://www.flickr.com/photos/18561090@N03/1886380155/

http://www.youtube.com/watch?v=9KsFrkxjtj8

http://www.genre-x.com/?p=401

http://www.flickr.com/photos/obliterated/2232638920/

http://themwordblog.blogspot.com/2009/07/library-marketing-should-start-at-birth.html

http://www.flickr.com/photos/obliterated/2232638920/

http://themwordblog.blogspot.com/2009/07/library-marketing-should-start-at-birth.html

• Fast Section

• The fortress is gone!

• Developer’s Lounge

• Sports Viewing Room

• Word of mouth creates buzz

http://www.vimeo.com/5449595

The result?

Your users care.

Creativity Zone

http://blogs.forrester.com/groundswell/2008/10/new-2008-social.html

http://www.flickr.com/photos/25131367@N05/2955749197

http://www.alatechsource.org/blog/2008/05/student-centered-digital-learning-at-loyolas-information-commons.html

http://www.flickr.com/photos/asheborolibrary/3701392458/

Curiosity Zone

Tame the Web | Michael Stephens | Dominican University GSLIS |Creative Commons Attribution-Noncommercial-Share Alike 3.0

Do we maintain the traditional distance from our users, or do we become curious with them and turn our interactions into co-discovery? John Blyberg

http://www.blyberg.net/2008/01/22/lets-be-curious-with-our-users/

Playing is an accepted part of library behavior…these days25 years ago it was totally forbidden!

http://www.flickr.com/photos/jensenpernille/2807740457/

http://www.flickr.com/photos/acplinfo/sets/72157600140741087/

Collaboration Zone

http://www.arts.qld.gov.au/projects/theedge.html

• Our space is your space

• Easy access for all and

• Be amazed…and discover.

http://www.arts.qld.gov.au/projects/theedge.html

Arming with a laptop and my cell phone I lived for several hours each day in the library’s public spaces. I encountered their experience: The good and the bad. The noise. The furniture variety. The power supply issues. The printing. The supportive energy and excitement. All of it.

Brian Mathews

http://dbl.lishost.org/blog/2009/05/12/designing-the-premier-group-study-experience-on-campus-the-georgia-tech-library-2west-project/

http://www.flickr.com/photos/14492454@N03/3632022672

Connectivity Zone

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/thomaschristensen/2081043813/

http://www.flickr.com/photos/joebeone/2375218787/

http://tametheweb.com/2008/12/16/investigating-student-laptop-use/

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://flickr.com/photos/shifted/2342416374

http://www.flickr.com/photos/megcanada/3321813983/

More than 175 million active usersMore than half of Facebook users are outside of collegeThe fastest growing demographic is those 30 years old and older

http://www.facebook.com/press/info.php?statistics

Contemplation Zone

Caring Zone

http://www.tri-cityherald.com/kennewick_pasco_richland/story/299270.html

...the policy was developed jointly with the Kennewick School District to deal with truancy issues after a patron complained about truant students in the library.

http://www.flickr.com/photos/darienlibrary/3193978024/

“The chief export

of our libraries is

kindness.”

Kate SheehanDarien Library

Things you can do now.

For free.

Ask them what they want from your spaces

and places.

Live in the space too.

Scan, watch & adapt.

Perform a“Kindness Audit.”

Trust them.

Faith is critical to all innovation.

Seth GodinTribes. p. 80

Let go of control, use evidence, evolve, and listen closely to create spaces, places that enable, engage, welcome and inspire your users.

http://www.flickr.com/photos/pea_green/293802058

Technology is just a Tool

The heart of the library is people.

http://www.hclib.org/pub/bookspace/hpphotos.cfm

http://www.flickr.com/photos/mclibdotnet/2876371210/

Michael Casey | Michael Stephens | The Transparent Library | Creative Commons Attribution-Noncommercial-Share Alike 3.0

http://www.flickr.com/photos/capemaycountylibrary/2806051062/

Michael Casey | Michael Stephens | The Transparent Library | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/mrrl/780191578

http://www.happiness-project.com/happiness_project/2007/07/the-happiness-o.html

“Service Heart”

Connect.Collaborate.

Create.

http://www.flickr.com/photos/pea_green/293802058

Bring your Heart with You

http://tametheweb.com/2008/04/26/meme-passion-quilt-or-what-i-want-for-new-librarians/

Michael Stephens

mstephens@dom.edu

mstephens7@mac.com

AIM: mstephens7mac

gslis.dom.edu

www.tametheweb.com

Zones with Heart

Education

Transcript of Zones with Heart

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