Post on 19-Sep-2020
Youth Volunteer
HHaannddbbooookk
Updated 2/14/15
2
WWEELLCCOOMMEE!!
Contact Information
Sasha Moyle (Wed-Sat) Missy Knutson (Sun-Tues)
503-416-5032 503-416-5032
sasham@oregonhumane.org missyk@oregonhumane.org
Youth Volunteer Program Information About the Youth Volunteer Program
• Long-term volunteer program
• For youth ages 12-17 (18 and older move to our regular program)
• Help animals by exercising, socializing, and cleaning up after them
• Participate in a team to come up with projects that will benefit the shelter
• Learn valuable job and animal handling skills
• Youth must be mature, responsible, self-directed, and care deeply for animals
A Typical Shift Looks Like…
• Youth sign-in in the AMLC lobby and gather as a team to discuss the agenda for the shift
• Youth walk dogs and socialize with animals
• Team meets to help the shelter with tasks as needed
• Team meets to work on a project of their choice
• Youth sign-out and wait for ride in AMLC lobby
Youth Volunteer Policies and Guidelines When you become a Youth Volunteer at OHS, you are committing to helping the animals at
our shelter. We expect that you are willing to participate in the activities afforded to you
under our program and that you will follow the guidelines set forth below for your safety, the
safety of the animals and other participants.
Youth Volunteer Prerequisites
• You must have a completed application (including verification of health insurance
coverage), waiver, and transportation agreement on file with OHS in order to
participate. These forms can be downloaded from our website at
www.oregonhumane.org and are located on the Youth Volunteer page.
• You must attend a three hour orientation.
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• All participants must be 12-17 years old and be able to stand, squat, bend and twist for
long periods of time. You must be able to comprehend and follow instructions, policies
and procedures.
• No one with a criminal history will be admitted.
Youth Volunteer Rules 1. Treat all animals and people (other teens, staff, and visitors) with respect. Remember
the shelter is a stressful place for pets and they behave differently than your pets at
home. Be kind, compassionate, and use positive reinforcement methods when working
with our animals.
2. Youth must participate as a member of a team to accomplish team projects and the
tasks OHS needs help with. You can expect to do independent work, but also work with
a team.
3. Team Leads (YVs with Leadership Training) assist the YV Coordinator with YV shifts. We
expect all YVs to be respectful of their leadership role and accept the guidance they
provide.
4. Conduct yourself in a professional, courteous manner. We will not tolerate horseplay,
loud voices, or bad language.
5. Be punctual and ready to work when you report for your volunteer shift. Arrive and
leave your shifts on time! If you are late, please have the front desk contact the YV
Coordinator to let her know you are here.
6. We begin working in areas of high need and then move on to other tasks as outlined in
the agenda at the beginning of each shift. Getting all the dogs walked is our top
priority and we walk in all types of weather. We expect that you will help us with this
first and without the need for constant supervision/reminders.
7. Attend your regularly scheduled shifts. Generally, this works out to two shifts monthly.
Youth are allowed three absences per six month period of service whether you inform
us of the absence or not. Anytime you are not present at your regular shift, it will count
as an absence.
8. Participate only in tasks afforded to Youth Volunteers. A list of tasks Youth Volunteers
can do is in the sign-in book and this handbook.
9. Long pants (no shorts, skirts, or dresses), sleeved shirts (no tank tops or low cut shirts),
and closed toed, non-slip shoes are required (no sandals or flip-flops). No dangly
earrings, necklaces, or other obtrusive jewelry that might entangle an animal. Any facial
piercing must be removed or covered with a band-aid prior to volunteering. You cannot
interact with the animals if you are not dressed accordingly.
10. You are required to wear your volunteer apron and badge when volunteering. Wear
your badge in a visible location on your chest area or apron and be sure to bring your
leashes and keys. Plan ahead to make sure you have everything you need to volunteer!
We have a limited number of loaners available.
4
11. Do not show any animals to the public and direct all questions to the front desk. Only
staff and certain volunteers are allowed to show animals and answer questions for
clients. Please do not offer behavior tips, medical advice, or expert opinions to the
public. Do not interrupt staff members when they are helping a client.
12. Do not bring friends, boyfriends/girlfriends or family with you. Unless they have been
through an orientation and training, they cannot participate.
13. Do not eat during YV shifts. There are germs/bacteria around the shelter that can make
you really sick if ingested.
14. Keep valuables at home. We are not responsible for stolen items and do not have a
secure location to store your things, so please leave backpacks, purses, and other
valuables at home.
15. Do not use your cell phone while volunteering. This includes talking, text messaging,
games, etc.
16. No listening to music playing devices while volunteering. For safety reasons, you must
be able to hear what is going on around you.
17. Please do not stand around and socialize with staff or each other. We expect you will be
engaged in volunteer activities while at OHS.
18. Do not go in “off limits areas” without the permission of the Youth Volunteer
Coordinator.
19. Do NOT visit with kittens (under six months of age), puppies (under six months of age),
or unscreened animals. Youth also may NOT visit with yellow card cats or dogs unless
they have attained the training to do so. You may not visit with any small animals other
than rats and guinea pigs. The ability to handle rabbits can be attained with further
training.
20. Notify the Youth Volunteer Coordinator if you become injured during your shift.
21. After YV shifts, wait for your ride in the AMLC lobby. Youth are NOT allowed to wait
outside, in the store, in cattery or other shelter areas. If you drive, please park your car
on 11th
street or on the far west side of the building. We can provide you with the gate
code upon request.
22. In case of emergency or fire drill, exit the building immediately and meet in the
cemetery at the back of the building to check in with the YV coordinator.
23. Ask the YV Coordinator if you don’t know what to do or if you have a question.
24. Have fun!
Youth Volunteer Disciplinary Procedure In order to ensure that volunteering is enjoyable for everyone, we have established a plan for
dealing with behavioral issues. These issues may take the form of inappropriate behavior
(being rude or not doing your job) or violating program rules (general or animal area).
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We expect that Youth Volunteers will take responsibility for their own actions and will not
need constant supervision. This plan of action initially involves only the teen and the Youth
Volunteer Coordinator. Parents are not notified unless the problem reoccurs or a new one
develops. Certain serious infractions will lead to immediate dismissal from the program.
First Infraction-Level 1
Youth Volunteer talks with the Youth Vol. Coord. and Behavior Contract is Started.
• Problem is identified and solutions are discussed
• Consequences for continuing the undesired behavior are established
• Written document is signed by both parties
Second Infraction-Level 2
Behavior Contract Implemented.
• Youth Volunteer Coordinator and Youth Volunteer identify problem, develop a solution,
and establish consequences if undesired behavior continues
• Written document is signed by both parties
Parents notified.
• Parents of the Youth Volunteer are contacted by phone and made aware of the problem
and the actions being pursued
Third Infraction-Level 3
Youth Volunteer is discharged.
• Teen may no longer volunteer at the Oregon Humane Society
Grounds for Immediate Dismissal Some infractions are so serious they lead to immediate dismissal.
• Endangering or mistreating an animal (taunting, hurting, aggravating, teasing, etc.)
• Disrespecting or mistreating a volunteer, staff member, or visitor
• Profane, abusive or threatening language directed toward an animal, volunteer, staff
member, or member of the public
• Fighting, pushing, or any other physical intimidation of a volunteer, visitor, or staff
member
• Engaging in inappropriate public displays of affection.
• Sexual harassment (either verbal or physical) of a volunteer, visitor, or staff member
• Smoking or using illegal drugs or alcohol on OHS grounds
• Stealing from volunteers or staff members and/or removing OHS property without
special permission
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Youth Volunteer Approved Activities Small Animals
• Socialize rats and guinea pigs
• Sweep small animal room floor
• Refill rabbit/guinea pig water bottles
Cattery
• Socialize all adult cats except yellow card cats (pet and play with them)
• Clean litter boxes for kenneled cats and colonies
• Refill food and change water as needed/permitted
• Straighten up cat kennels/colony rooms
• Brush cats
• Train cats to approach adopters (treat on public side of kennel)
• Restock dishes, blankets, and towels
• Cut hand towels in half to make washcloth sized towels
• Build and decorate cardboard cat carriers
• Cut paper collars in half (longwise) to make them suitable for kittens
• Pass out toys (one toy per cat only)
• Sweep floors and clean windows
Kennels • Walk and exercise green card dogs
• Socialize with dogs (in kennels or yards)
• Scoop poop and clean dog kennels
• Spot cleaning (clean up poop/pee in kennels with a mop)
• Brush and bathe green card dogs
• Pass out toys and blankets (one per dog only)
• Stuff kongs/pass out kongs
• Train dogs using positive reinforcement training
• Refill yard area toy bin
• Clean kennel area windows, walls and doors
• Sweep and mop hallways in kennel area
• Fold laundry
• Hose down outside yards
Other Projects
• Helping with mailings: stuffing, sealing and stamping envelopes
• Helping our store with inventory and other tasks
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• Making signs for kennels, etc.
• Doggie Dash, Telethon, and other events
• Other projects that come up or teams decide to undertake
Youth Volunteers DO NOT:
• Interact with the clients/public
• Work with kittens, puppies, or unscreened animals
• Work with any small animal other than rats or guinea pigs (rabbits require more
training)
• Work with yellow card dogs or cats unless given appropriate training
Deeper Involvement: Classes and Other Programs Classes We are very interested in helping youth learn more about animals and how to care for them.
We have developed the below classes to help you gain more experience and expertise
regarding animals and handling them. Some classes require a certain number of hours/length
of time as a volunteer in order to participate. Others are open to you as soon as you begin
volunteering. See class descriptions below and on the blog for more information. You can
schedule classes yourself in the volunteer portal.
• Rabbit Handling
If you are interested in handling rabbits, you can sign up for this class to learn how.
Youth who attend this class receive a button that indicates they have the training to
work with rabbits during their YV shifts. This class is open to new volunteers and does
not have any prerequisites.
• Junior Kennel Buddies
Do you enjoy spending time with dogs in their kennels? Do you love the feeling that you
are making a difference for them when you spend time with them? Consider learning
more about canine enrichment and become a kennel buddy! As a kennel buddy you will
learn games and activities to do with our dogs in their kennel which will make their stay
at OHS more enjoyable. This class is open to new volunteers and does not have any
prerequisites.
• Dog Grooming
Do you want to learn how to use the OHS groom room and how to properly bathe a
dog? This class will teach you how to use the groom room, and everything in it, and how
to bathe dogs at OHS. This class is open to new volunteers and does not have any
prerequisites.
• T-Touch
This class explores Tellington Touch, or T-Touch, a method of touch used for helping
animal behavior, anxiety, and injuries. You will learn how to touch an animal to ease its
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anxiety/fear and will learn how to use calming signals to build confidence between a pet
and person. The skills you learn in this class can help you with feline, canine, and small
animal enrichment and with your animals at home! This class is open to new volunteers
and does not have any prerequisites.
• Projects
Participants in this class make cat/dog treats, signs for cat/dog kennels and decorate cat
carriers. It will be a great time and good opportunity to connect with more YVs. This
class is open to new volunteers and does not have any prerequisites.
• Small Animals
During this two hour class, YVs learn about how to care for and handle the pets in our
small animal room. The first part of the class discusses the life spans, care and other fun
facts about these special pets. During the second part, you will work hands on with our
little furry friends. To sign up and view the class openings, select “Class-Small Animals”
in the dropdown box under the schedule tab.
• Junior Pet Pals for Dogs
After 3 months and 12 hours of service, youth are invited to become Jr. Pet Pals. Jr. Pet
Pals learn positive reinforcement training techniques, and after training, use their skills
to teach shelter dogs the manners they need to help them get adopted. Pet Pals can
participate in the Leash-Up program which promotes further learning with regards to
training. As youth accomplish goals and achieve different levels, they earn buttons as a
reward.
• Adv. Pet Pals
This series of classes is open to Jr. Pet Pals only and will be viewable in the calendar
after you become a Jr. Pet Pal. These classes help YV Jr. Pet Pals hone their training
skills, learn ways to cope with particular types of dogs and earn points in the Leash Up
program. Class topics include Fun Tricks, Hyper Dogs and Shy Dogs.
• Canine Body Language Class
Ever wonder what are our dogs telling us and each other? Learn more about dog body
language and how dogs communicate at our interactive and informative workshop! You
will observe shelter dogs, view fascinating photos, and watch selected videos of dogs
expressing a wide range of messages. Learn how to read the different parts of a dog’s
body and how to put all the pieces together to understand his/her emotional states.
Learn how to recognize shy, anxious, afraid, confident, assertive, happy, and relaxed
dogs. You must take the Jr. Pet Pals class before qualifying to take this class.
• Yellow Card Dog Approval
Youth interested in working with our more challenging yellow card dogs can get
approval to do so by taking the Jr. Pet Pals class and Dog Body Language class. After
completing both classes, YVs are allowed to visit/walk/socialize with yellow card dogs
that are NOT marked as NO YV. Youth receive a button that indicates they have the
ability to work with these dogs.
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Programs If you become a dedicated, responsible Youth Volunteer without any disciplinary concerns,
you may be invited to participate in any of the below programs. You will receive an email
invitation from the YV coordinator if you are eligible to participate.
• AAT Helper
After 3 months and 12 hours of service, you may be asked to help our Animal Assisted
Therapy program. This program certifies dogs to work in institutions where they can
help people. Youth Volunteers help by acting out scenarios that dogs may encounter
when they are out in the community. Youth who help this program must be
responsible, mature and able to work independently.
• Team Lead
After 6 months and 24 hours of service, becoming yellow card dog approved, being
invited by the YV Coordinator, and providing there is an opening in your shift, you can
become a shift Team Lead. Team Leads are YVs that assist the YV Coordinator in
supervising YV shifts, help ensure all dogs get walked, and engage YVs in other activities.
They are responsible for developing a positive team atmosphere among YVs on their
team and training/mentoring new volunteers during their shift as needed.
• Teacher Program
After 1 year and 50 hours of service, you may be invited to become a Youth Teacher.
Providing there is a need and we feel you have the skills necessary to lead classes.
Youth Teachers help OHS by teaching informational and experiential classes to Youth
Volunteers on a variety of animal subjects.
Communication We have over 200 youth to communicate with regularly. To do this effectively, we utilize
electronic forms of communication. Please check your email and our blog regularly!
OHS YV Blog
The OHS YV Tumblr blog is our main form of communication. Please log-in and read it
regularly! You do NOT need a Tumblr account to access it. To log-in, enter the blog URL in
your browser’s address bar and then enter the password when prompted. The blog URL is
www.ohs-yv.tumblr.com. The password intermittently changes so log-in to the volunteer
portal and check the “News” section for the most current password. We will update you via
email when the password changes. The blog is the best place to learn about policy changes,
classes, reminders, cancellations, substitute opportunities, FAQs, OHS news, kudos, Youth
Volunteer of the month and other fun facts. YVs are encouraged to contribute to the blog by
submitting posts to the YV coordinators.
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We use email for very important updates or reminders, last minute cancellations, and for
individualized communication surrounding missed shifts, discipline concerns, or promotions so
please check your email frequently.
Youth Volunteer Shift Information
Youth Volunteer Portal
After your orientation, you will be sent the log-in and password to our Youth Volunteer portal.
This is the link to the portal: https://www.volgistics.com/ex/portal.dll/?FROM=2243 This link is
always available on the Youth Volunteer webpage as well.
In the YV portal, you may schedule classes/extra shifts, view your schedule, print your hours
for school, see who is scheduled to volunteer, and change your personal information such as
your phone number and email address. The blog URL and password can also be found there in
the “News” section on the homepage.
You will only be able to view the schedule two months at a time. When classes are added to
the portal, they will appear as “Help Wanted” signs under “My Schedule” and a note will be
added to the News section in the YV portal. You can also view particular classes by clicking on
the drop down box in the my schedule tab and selecting the class you are interested in
viewing.
Regular Shifts
Upon admission to our program, all YVs are scheduled for a regular shift that occurs every
other week. For example, a YV selected for a Friday 4-6 shift would start on their assigned
start date (after attending the orientation) and volunteer every other Friday from 4-6
thereafter for a period of at least six months. Youth are required to make a six month
commitment, but can continue volunteering beyond that until they turn 18. You do not need
to reapply at the six month mark.
Shift switching is not allowed. Existing volunteers that have served six months or more may
request to move to another shift during open application periods; however, youth are not
guaranteed a spot. New YVs should expect to serve in the shift for which they were selected
for six months. In order to keep continuity among the teams and to know what spots we have
available for new volunteers, it is important that YVs commit to a specific shift for six months.
Every Youth Volunteer shift has ten regular YV spots and three Team Lead spots. Once those
spots are filled the shift is considered full. New volunteers are brought on when current
volunteers leave the program so please let us know if you decide to no longer volunteer.
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Absences
An absence is recorded anytime you miss your regularly scheduled shift. Missing a shift for
whatever reason (vacation, sickness, sports commitments, etc.) will result in an absence. You
are allowed three absences per six month period of service. Accruing more than three
absences may result in dismissal from the program (barring extenuating circumstances, e.g.
medical conditions that arise).
You can also receive absences if you are scheduled for a class and don’t show up for it. Please
notify the YV Coordinator if you need to be removed from a class or extra shift. You cannot
remove yourself from the schedule.
It is your responsibility to let us know if you can’t come to your shift or a scheduled class. If
you are sick, go on vacation, or need to cancel for whatever reason, please inform the YV
Coordinator in charge of your shift at least 24 hours in advance. Knowing of your absence
ahead of time allows us to remove you from your shift and to solicit for YV substitutes if
needed.
Getting Rid of Absences and Just Coming More
Youth Volunteers have the opportunity to remove absences and work in the shelter more
often. In the volunteer portal, you will see an assignment called “Youth Volunteer Extra Shift”
that you can sign up for. This assignment is exactly the same as “Youth Volunteer Shifts,”
which is what your regularly scheduled volunteer shifts are called, and you would be
performing the same volunteer activities if you decide to sign up for one. This opportunity is
open to all YVs and you can sign up for it if you want to work toward removing an absence or if
you just want to come more often. To remove an absence that you have received, you must
attend two extra shifts and then email Missy or Sasha about it. It is your responsibility to
email Missy/Sasha when you complete two extra shifts in order to get the absence removed
so please be sure to let us know. You can use extra shifts you have worked within six months
of the absence. For example, if you know you are going to be gone during spring break in
March, you could work two extra shifts within the six months leading up to your absence (Oct.-
March) or after (April-Oct.).
Shift Cancellations/Changes
Occasionally, we will need to cancel shifts due to shelter closures, holidays, inclement weather
or vacations/illnesses.
Cancellations/shift changes that we know about ahead of time will be posted in your online
calendar in the portal and we will email you a reminder that they are cancelled. They will also
be posted in the YV Shift Cancellations/Changes page on the blog.
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If we need to cancel a shift due to inclement weather, we will update you by blog and email.
Please check these sources in the case of ice or snow, because we will not make individual
phone calls in the case of inclement weather.
If we need to cancel at the last minute due to illness or other reasons, we will update you by
blog, email and phone.
Recognition We want to ensure that every YV that gives their time to OHS feels appreciated. We could not
do everything we do for our pets without your help! To recognize YVs for their service we do a
few things:
• Say “Thank You!” and often reward youth with candy. Treats work for humans, too!
• Fur Fest! Fur Fest is our annual youth recognition party that happens in September. It is
a huge party with food, music, a raffle and other activities like visiting with kittens and
puppies!
• Youth receive buttons for every year of service and when they attend classes or
accomplish goals in different programs. Many youth proudly wear them on their aprons
or lanyards.
• When appropriate, we offer promotions to leadership roles like Team Lead or Teacher
to qualified youth.
Required YV Program Supplies All Youth Volunteers need the following supplies to volunteer at OHS. They can be purchased
at our retail store located inside the AMLC lobby of OHS after attending the orientation. Ask
the clerk for the Youth Volunteer Package. They will provide you with all your supplies except
the ID and Access Card. Those we will give you during your first shift. The purchase of this
package is considered a tax deductible contribution, and if you pay by check, the person
writing it must be present at the time of purchase. Please speak to the YV coordinator if you
need financial assistance. See below for breakdown of supply costs.
Youth Volunteer Package (must haves):
• Apron: $10.00 (to identify you as a Youth Volunteer and to attach your OHS ID and
access card)
• G Key: $5.00 (for access to cat colony rooms and side gates at OHS)
• Dog Kennel Key: $3.00 (for unlocking the front of the dog kennels)
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• Access Card: $5.00 (This allows you passage through the shelter security doors and
allows you to move freely around the shelter)
• Big Dog Leash: $5.50 (Required: For walking dogs over 20lbs.)
• Small Dog Leash: $4.50(Required: For walking dogs under 20 lbs.)
Total: $33
Optional Items:
• OHS Lanyard: $5.00 (to attach your OHS ID and access card)
OHS will be providing YVs their new badges (which will include a picture of you). Youth
volunteers will be responsible for keeping track of their supplies and replacing them if they are
lost or damaged.
Note: As an OHS Youth Volunteer, you will receive 15% off future purchases made in BFC or Sit, Stay,
Good Dog. You will need to present your OHS badge at the time of purchase to receive your
discount. 100% of all sales go to support OHS animals, shelter programs and operations.
As always, YVs also receive a discount on adoptions, which include $85 off a dog and $55 of a
cat. Happy Volunteering and Adopting!
Youth Volunteer
HHaannddbbooookk
Updated 2/14/15
2
WWEELLCCOOMMEE!!
Contact Information
Sasha Moyle (Wed-Sat) Missy Knutson (Sun-Tues)
503-416-5032 503-416-5032
sasham@oregonhumane.org missyk@oregonhumane.org
Youth Volunteer Program Information About the Youth Volunteer Program
• Long-term volunteer program
• For youth ages 12-17 (18 and older move to our regular program)
• Help animals by exercising, socializing, and cleaning up after them
• Participate in a team to come up with projects that will benefit the shelter
• Learn valuable job and animal handling skills
• Youth must be mature, responsible, self-directed, and care deeply for animals
A Typical Shift Looks Like…
• Youth sign-in in the AMLC lobby and gather as a team to discuss the agenda for the shift
• Youth walk dogs and socialize with animals
• Team meets to help the shelter with tasks as needed
• Team meets to work on a project of their choice
• Youth sign-out and wait for ride in AMLC lobby
Youth Volunteer Policies and Guidelines When you become a Youth Volunteer at OHS, you are committing to helping the animals at
our shelter. We expect that you are willing to participate in the activities afforded to you
under our program and that you will follow the guidelines set forth below for your safety, the
safety of the animals and other participants.
Youth Volunteer Prerequisites
• You must have a completed application (including verification of health insurance
coverage), waiver, and transportation agreement on file with OHS in order to
participate. These forms can be downloaded from our website at
www.oregonhumane.org and are located on the Youth Volunteer page.
• You must attend a three hour orientation.
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• All participants must be 12-17 years old and be able to stand, squat, bend and twist for
long periods of time. You must be able to comprehend and follow instructions, policies
and procedures.
• No one with a criminal history will be admitted.
Youth Volunteer Rules 1. Treat all animals and people (other teens, staff, and visitors) with respect. Remember
the shelter is a stressful place for pets and they behave differently than your pets at
home. Be kind, compassionate, and use positive reinforcement methods when working
with our animals.
2. Youth must participate as a member of a team to accomplish team projects and the
tasks OHS needs help with. You can expect to do independent work, but also work with
a team.
3. Team Leads (YVs with Leadership Training) assist the YV Coordinator with YV shifts. We
expect all YVs to be respectful of their leadership role and accept the guidance they
provide.
4. Conduct yourself in a professional, courteous manner. We will not tolerate horseplay,
loud voices, or bad language.
5. Be punctual and ready to work when you report for your volunteer shift. Arrive and
leave your shifts on time! If you are late, please have the front desk contact the YV
Coordinator to let her know you are here.
6. We begin working in areas of high need and then move on to other tasks as outlined in
the agenda at the beginning of each shift. Getting all the dogs walked is our top
priority and we walk in all types of weather. We expect that you will help us with this
first and without the need for constant supervision/reminders.
7. Attend your regularly scheduled shifts. Generally, this works out to two shifts monthly.
Youth are allowed three absences per six month period of service whether you inform
us of the absence or not. Anytime you are not present at your regular shift, it will count
as an absence.
8. Participate only in tasks afforded to Youth Volunteers. A list of tasks Youth Volunteers
can do is in the sign-in book and this handbook.
9. Long pants (no shorts, skirts, or dresses), sleeved shirts (no tank tops or low cut shirts),
and closed toed, non-slip shoes are required (no sandals or flip-flops). No dangly
earrings, necklaces, or other obtrusive jewelry that might entangle an animal. Any facial
piercing must be removed or covered with a band-aid prior to volunteering. You cannot
interact with the animals if you are not dressed accordingly.
10. You are required to wear your volunteer apron and badge when volunteering. Wear
your badge in a visible location on your chest area or apron and be sure to bring your
leashes and keys. Plan ahead to make sure you have everything you need to volunteer!
We have a limited number of loaners available.
4
11. Do not show any animals to the public and direct all questions to the front desk. Only
staff and certain volunteers are allowed to show animals and answer questions for
clients. Please do not offer behavior tips, medical advice, or expert opinions to the
public. Do not interrupt staff members when they are helping a client.
12. Do not bring friends, boyfriends/girlfriends or family with you. Unless they have been
through an orientation and training, they cannot participate.
13. Do not eat during YV shifts. There are germs/bacteria around the shelter that can make
you really sick if ingested.
14. Keep valuables at home. We are not responsible for stolen items and do not have a
secure location to store your things, so please leave backpacks, purses, and other
valuables at home.
15. Do not use your cell phone while volunteering. This includes talking, text messaging,
games, etc.
16. No listening to music playing devices while volunteering. For safety reasons, you must
be able to hear what is going on around you.
17. Please do not stand around and socialize with staff or each other. We expect you will be
engaged in volunteer activities while at OHS.
18. Do not go in “off limits areas” without the permission of the Youth Volunteer
Coordinator.
19. Do NOT visit with kittens (under six months of age), puppies (under six months of age),
or unscreened animals. Youth also may NOT visit with yellow card cats or dogs unless
they have attained the training to do so. You may not visit with any small animals other
than rats and guinea pigs. The ability to handle rabbits can be attained with further
training.
20. Notify the Youth Volunteer Coordinator if you become injured during your shift.
21. After YV shifts, wait for your ride in the AMLC lobby. Youth are NOT allowed to wait
outside, in the store, in cattery or other shelter areas. If you drive, please park your car
on 11th
street or on the far west side of the building. We can provide you with the gate
code upon request.
22. In case of emergency or fire drill, exit the building immediately and meet in the
cemetery at the back of the building to check in with the YV coordinator.
23. Ask the YV Coordinator if you don’t know what to do or if you have a question.
24. Have fun!
Youth Volunteer Disciplinary Procedure In order to ensure that volunteering is enjoyable for everyone, we have established a plan for
dealing with behavioral issues. These issues may take the form of inappropriate behavior
(being rude or not doing your job) or violating program rules (general or animal area).
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We expect that Youth Volunteers will take responsibility for their own actions and will not
need constant supervision. This plan of action initially involves only the teen and the Youth
Volunteer Coordinator. Parents are not notified unless the problem reoccurs or a new one
develops. Certain serious infractions will lead to immediate dismissal from the program.
First Infraction-Level 1
Youth Volunteer talks with the Youth Vol. Coord. and Behavior Contract is Started.
• Problem is identified and solutions are discussed
• Consequences for continuing the undesired behavior are established
• Written document is signed by both parties
Second Infraction-Level 2
Behavior Contract Implemented.
• Youth Volunteer Coordinator and Youth Volunteer identify problem, develop a solution,
and establish consequences if undesired behavior continues
• Written document is signed by both parties
Parents notified.
• Parents of the Youth Volunteer are contacted by phone and made aware of the problem
and the actions being pursued
Third Infraction-Level 3
Youth Volunteer is discharged.
• Teen may no longer volunteer at the Oregon Humane Society
Grounds for Immediate Dismissal Some infractions are so serious they lead to immediate dismissal.
• Endangering or mistreating an animal (taunting, hurting, aggravating, teasing, etc.)
• Disrespecting or mistreating a volunteer, staff member, or visitor
• Profane, abusive or threatening language directed toward an animal, volunteer, staff
member, or member of the public
• Fighting, pushing, or any other physical intimidation of a volunteer, visitor, or staff
member
• Engaging in inappropriate public displays of affection.
• Sexual harassment (either verbal or physical) of a volunteer, visitor, or staff member
• Smoking or using illegal drugs or alcohol on OHS grounds
• Stealing from volunteers or staff members and/or removing OHS property without
special permission
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Youth Volunteer Approved Activities Small Animals
• Socialize rats and guinea pigs
• Sweep small animal room floor
• Refill rabbit/guinea pig water bottles
Cattery
• Socialize all adult cats except yellow card cats (pet and play with them)
• Clean litter boxes for kenneled cats and colonies
• Refill food and change water as needed/permitted
• Straighten up cat kennels/colony rooms
• Brush cats
• Train cats to approach adopters (treat on public side of kennel)
• Restock dishes, blankets, and towels
• Cut hand towels in half to make washcloth sized towels
• Build and decorate cardboard cat carriers
• Cut paper collars in half (longwise) to make them suitable for kittens
• Pass out toys (one toy per cat only)
• Sweep floors and clean windows
Kennels • Walk and exercise green card dogs
• Socialize with dogs (in kennels or yards)
• Scoop poop and clean dog kennels
• Spot cleaning (clean up poop/pee in kennels with a mop)
• Brush and bathe green card dogs
• Pass out toys and blankets (one per dog only)
• Stuff kongs/pass out kongs
• Train dogs using positive reinforcement training
• Refill yard area toy bin
• Clean kennel area windows, walls and doors
• Sweep and mop hallways in kennel area
• Fold laundry
• Hose down outside yards
Other Projects
• Helping with mailings: stuffing, sealing and stamping envelopes
• Helping our store with inventory and other tasks
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• Making signs for kennels, etc.
• Doggie Dash, Telethon, and other events
• Other projects that come up or teams decide to undertake
Youth Volunteers DO NOT:
• Interact with the clients/public
• Work with kittens, puppies, or unscreened animals
• Work with any small animal other than rats or guinea pigs (rabbits require more
training)
• Work with yellow card dogs or cats unless given appropriate training
Deeper Involvement: Classes and Other Programs Classes We are very interested in helping youth learn more about animals and how to care for them.
We have developed the below classes to help you gain more experience and expertise
regarding animals and handling them. Some classes require a certain number of hours/length
of time as a volunteer in order to participate. Others are open to you as soon as you begin
volunteering. See class descriptions below and on the blog for more information. You can
schedule classes yourself in the volunteer portal.
• Rabbit Handling
If you are interested in handling rabbits, you can sign up for this class to learn how.
Youth who attend this class receive a button that indicates they have the training to
work with rabbits during their YV shifts. This class is open to new volunteers and does
not have any prerequisites.
• Junior Kennel Buddies
Do you enjoy spending time with dogs in their kennels? Do you love the feeling that you
are making a difference for them when you spend time with them? Consider learning
more about canine enrichment and become a kennel buddy! As a kennel buddy you will
learn games and activities to do with our dogs in their kennel which will make their stay
at OHS more enjoyable. This class is open to new volunteers and does not have any
prerequisites.
• Dog Grooming
Do you want to learn how to use the OHS groom room and how to properly bathe a
dog? This class will teach you how to use the groom room, and everything in it, and how
to bathe dogs at OHS. This class is open to new volunteers and does not have any
prerequisites.
• T-Touch
This class explores Tellington Touch, or T-Touch, a method of touch used for helping
animal behavior, anxiety, and injuries. You will learn how to touch an animal to ease its
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anxiety/fear and will learn how to use calming signals to build confidence between a pet
and person. The skills you learn in this class can help you with feline, canine, and small
animal enrichment and with your animals at home! This class is open to new volunteers
and does not have any prerequisites.
• Projects
Participants in this class make cat/dog treats, signs for cat/dog kennels and decorate cat
carriers. It will be a great time and good opportunity to connect with more YVs. This
class is open to new volunteers and does not have any prerequisites.
• Small Animals
During this two hour class, YVs learn about how to care for and handle the pets in our
small animal room. The first part of the class discusses the life spans, care and other fun
facts about these special pets. During the second part, you will work hands on with our
little furry friends. To sign up and view the class openings, select “Class-Small Animals”
in the dropdown box under the schedule tab.
• Junior Pet Pals for Dogs
After 3 months and 12 hours of service, youth are invited to become Jr. Pet Pals. Jr. Pet
Pals learn positive reinforcement training techniques, and after training, use their skills
to teach shelter dogs the manners they need to help them get adopted. Pet Pals can
participate in the Leash-Up program which promotes further learning with regards to
training. As youth accomplish goals and achieve different levels, they earn buttons as a
reward.
• Adv. Pet Pals
This series of classes is open to Jr. Pet Pals only and will be viewable in the calendar
after you become a Jr. Pet Pal. These classes help YV Jr. Pet Pals hone their training
skills, learn ways to cope with particular types of dogs and earn points in the Leash Up
program. Class topics include Fun Tricks, Hyper Dogs and Shy Dogs.
• Canine Body Language Class
Ever wonder what are our dogs telling us and each other? Learn more about dog body
language and how dogs communicate at our interactive and informative workshop! You
will observe shelter dogs, view fascinating photos, and watch selected videos of dogs
expressing a wide range of messages. Learn how to read the different parts of a dog’s
body and how to put all the pieces together to understand his/her emotional states.
Learn how to recognize shy, anxious, afraid, confident, assertive, happy, and relaxed
dogs. You must take the Jr. Pet Pals class before qualifying to take this class.
• Yellow Card Dog Approval
Youth interested in working with our more challenging yellow card dogs can get
approval to do so by taking the Jr. Pet Pals class and Dog Body Language class. After
completing both classes, YVs are allowed to visit/walk/socialize with yellow card dogs
that are NOT marked as NO YV. Youth receive a button that indicates they have the
ability to work with these dogs.
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Programs If you become a dedicated, responsible Youth Volunteer without any disciplinary concerns,
you may be invited to participate in any of the below programs. You will receive an email
invitation from the YV coordinator if you are eligible to participate.
• AAT Helper
After 3 months and 12 hours of service, you may be asked to help our Animal Assisted
Therapy program. This program certifies dogs to work in institutions where they can
help people. Youth Volunteers help by acting out scenarios that dogs may encounter
when they are out in the community. Youth who help this program must be
responsible, mature and able to work independently.
• Team Lead
After 6 months and 24 hours of service, becoming yellow card dog approved, being
invited by the YV Coordinator, and providing there is an opening in your shift, you can
become a shift Team Lead. Team Leads are YVs that assist the YV Coordinator in
supervising YV shifts, help ensure all dogs get walked, and engage YVs in other activities.
They are responsible for developing a positive team atmosphere among YVs on their
team and training/mentoring new volunteers during their shift as needed.
• Teacher Program
After 1 year and 50 hours of service, you may be invited to become a Youth Teacher.
Providing there is a need and we feel you have the skills necessary to lead classes.
Youth Teachers help OHS by teaching informational and experiential classes to Youth
Volunteers on a variety of animal subjects.
Communication We have over 200 youth to communicate with regularly. To do this effectively, we utilize
electronic forms of communication. Please check your email and our blog regularly!
OHS YV Blog
The OHS YV Tumblr blog is our main form of communication. Please log-in and read it
regularly! You do NOT need a Tumblr account to access it. To log-in, enter the blog URL in
your browser’s address bar and then enter the password when prompted. The blog URL is
www.ohs-yv.tumblr.com. The password intermittently changes so log-in to the volunteer
portal and check the “News” section for the most current password. We will update you via
email when the password changes. The blog is the best place to learn about policy changes,
classes, reminders, cancellations, substitute opportunities, FAQs, OHS news, kudos, Youth
Volunteer of the month and other fun facts. YVs are encouraged to contribute to the blog by
submitting posts to the YV coordinators.
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We use email for very important updates or reminders, last minute cancellations, and for
individualized communication surrounding missed shifts, discipline concerns, or promotions so
please check your email frequently.
Youth Volunteer Shift Information
Youth Volunteer Portal
After your orientation, you will be sent the log-in and password to our Youth Volunteer portal.
This is the link to the portal: https://www.volgistics.com/ex/portal.dll/?FROM=2243 This link is
always available on the Youth Volunteer webpage as well.
In the YV portal, you may schedule classes/extra shifts, view your schedule, print your hours
for school, see who is scheduled to volunteer, and change your personal information such as
your phone number and email address. The blog URL and password can also be found there in
the “News” section on the homepage.
You will only be able to view the schedule two months at a time. When classes are added to
the portal, they will appear as “Help Wanted” signs under “My Schedule” and a note will be
added to the News section in the YV portal. You can also view particular classes by clicking on
the drop down box in the my schedule tab and selecting the class you are interested in
viewing.
Regular Shifts
Upon admission to our program, all YVs are scheduled for a regular shift that occurs every
other week. For example, a YV selected for a Friday 4-6 shift would start on their assigned
start date (after attending the orientation) and volunteer every other Friday from 4-6
thereafter for a period of at least six months. Youth are required to make a six month
commitment, but can continue volunteering beyond that until they turn 18. You do not need
to reapply at the six month mark.
Shift switching is not allowed. Existing volunteers that have served six months or more may
request to move to another shift during open application periods; however, youth are not
guaranteed a spot. New YVs should expect to serve in the shift for which they were selected
for six months. In order to keep continuity among the teams and to know what spots we have
available for new volunteers, it is important that YVs commit to a specific shift for six months.
Every Youth Volunteer shift has ten regular YV spots and three Team Lead spots. Once those
spots are filled the shift is considered full. New volunteers are brought on when current
volunteers leave the program so please let us know if you decide to no longer volunteer.
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Absences
An absence is recorded anytime you miss your regularly scheduled shift. Missing a shift for
whatever reason (vacation, sickness, sports commitments, etc.) will result in an absence. You
are allowed three absences per six month period of service. Accruing more than three
absences may result in dismissal from the program (barring extenuating circumstances, e.g.
medical conditions that arise).
You can also receive absences if you are scheduled for a class and don’t show up for it. Please
notify the YV Coordinator if you need to be removed from a class or extra shift. You cannot
remove yourself from the schedule.
It is your responsibility to let us know if you can’t come to your shift or a scheduled class. If
you are sick, go on vacation, or need to cancel for whatever reason, please inform the YV
Coordinator in charge of your shift at least 24 hours in advance. Knowing of your absence
ahead of time allows us to remove you from your shift and to solicit for YV substitutes if
needed.
Getting Rid of Absences and Just Coming More
Youth Volunteers have the opportunity to remove absences and work in the shelter more
often. In the volunteer portal, you will see an assignment called “Youth Volunteer Extra Shift”
that you can sign up for. This assignment is exactly the same as “Youth Volunteer Shifts,”
which is what your regularly scheduled volunteer shifts are called, and you would be
performing the same volunteer activities if you decide to sign up for one. This opportunity is
open to all YVs and you can sign up for it if you want to work toward removing an absence or if
you just want to come more often. To remove an absence that you have received, you must
attend two extra shifts and then email Missy or Sasha about it. It is your responsibility to
email Missy/Sasha when you complete two extra shifts in order to get the absence removed
so please be sure to let us know. You can use extra shifts you have worked within six months
of the absence. For example, if you know you are going to be gone during spring break in
March, you could work two extra shifts within the six months leading up to your absence (Oct.-
March) or after (April-Oct.).
Shift Cancellations/Changes
Occasionally, we will need to cancel shifts due to shelter closures, holidays, inclement weather
or vacations/illnesses.
Cancellations/shift changes that we know about ahead of time will be posted in your online
calendar in the portal and we will email you a reminder that they are cancelled. They will also
be posted in the YV Shift Cancellations/Changes page on the blog.
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If we need to cancel a shift due to inclement weather, we will update you by blog and email.
Please check these sources in the case of ice or snow, because we will not make individual
phone calls in the case of inclement weather.
If we need to cancel at the last minute due to illness or other reasons, we will update you by
blog, email and phone.
Recognition We want to ensure that every YV that gives their time to OHS feels appreciated. We could not
do everything we do for our pets without your help! To recognize YVs for their service we do a
few things:
• Say “Thank You!” and often reward youth with candy. Treats work for humans, too!
• Fur Fest! Fur Fest is our annual youth recognition party that happens in September. It is
a huge party with food, music, a raffle and other activities like visiting with kittens and
puppies!
• Youth receive buttons for every year of service and when they attend classes or
accomplish goals in different programs. Many youth proudly wear them on their aprons
or lanyards.
• When appropriate, we offer promotions to leadership roles like Team Lead or Teacher
to qualified youth.
Required YV Program Supplies All Youth Volunteers need the following supplies to volunteer at OHS. They can be purchased
at our retail store located inside the AMLC lobby of OHS after attending the orientation. Ask
the clerk for the Youth Volunteer Package. They will provide you with all your supplies except
the ID and Access Card. Those we will give you during your first shift. The purchase of this
package is considered a tax deductible contribution, and if you pay by check, the person
writing it must be present at the time of purchase. Please speak to the YV coordinator if you
need financial assistance. See below for breakdown of supply costs.
Youth Volunteer Package (must haves):
• Apron: $10.00 (to identify you as a Youth Volunteer and to attach your OHS ID and
access card)
• G Key: $5.00 (for access to cat colony rooms and side gates at OHS)
• Dog Kennel Key: $3.00 (for unlocking the front of the dog kennels)
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• Access Card: $5.00 (This allows you passage through the shelter security doors and
allows you to move freely around the shelter)
• Big Dog Leash: $5.50 (Required: For walking dogs over 20lbs.)
• Small Dog Leash: $4.50(Required: For walking dogs under 20 lbs.)
Total: $33
Optional Items:
• OHS Lanyard: $5.00 (to attach your OHS ID and access card)
OHS will be providing YVs their new badges (which will include a picture of you). Youth
volunteers will be responsible for keeping track of their supplies and replacing them if they are
lost or damaged.
Note: As an OHS Youth Volunteer, you will receive 15% off future purchases made in BFC or Sit, Stay,
Good Dog. You will need to present your OHS badge at the time of purchase to receive your
discount. 100% of all sales go to support OHS animals, shelter programs and operations.
As always, YVs also receive a discount on adoptions, which include $85 off a dog and $55 of a
cat. Happy Volunteering and Adopting!