Post on 16-Mar-2020
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Your Yooralla Experience Easy English
Contents
What is feedback? 3How to give feedback about Yooralla 5How to give feedback face to face 6How to give feedback by telephone 7How to give feedback by post 8Who else can you speak to 9Words in this sheet 10Feedback form 11
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Yooralla Customer Feedback
Easy English version
What is feedback?
Giving feedback means telling us what you think
about
Yooralla
our service
or
someone who works at Yooralla.
Feedback is important. It helps us improve what we
do for you.
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You can tell us if
we are doing a good job
or
someone who works at Yooralla is doing a good
job.
You can tell us how we can do things better.
You can tell us if you are unhappy about
our service
the way you have been treated
or
someone who works at Yooralla.
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How to give feedback about Yooralla
You can choose how to give us feedback.
You can give us feedback
face to face
by telephone
on our website
by email
or
by post.
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How to give feedback face to face
If you would like to give feedback to someone face
to face you can speak to
your manager
your service delivery officer
or
your support worker.
If you would like someone to meet with you
phone 03 9666 4500
and
ask for the Customer Relations Team.
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How to give feedback by telephone
If you would like to give feedback by telephone
phone 03 9666 4500
and
ask for the Customer Relations Team.
If you have a hearing impairment you can use the
National Relay Service.
Go to www.relayservice.gov.au
If you do not speak English you can use the
Telephone Interpreter Service (TIS).
Phone 131 450
How to give feedback on our website
If you would like to give feedback on our website go
to:
http://www.yooralla.com.au/other-pages/contact/feedback
How to give feedback by post
If you would like to post us your feedback you can
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fill out the form at the end of this sheet
and
post it to Yooralla
PO Box 238
Collins Street West
Melbourne Vic 8007
If you would like us to contact you
ask for a Your Yooralla Experience Contact
Me form at your Yooralla service
and
use the envelope to post it back to us. You do
not have to put a stamp on the envelope.
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You can tell someone else if you are not
happy with our service.
You can speak to the
Disability Services Commissioner Phone 1800 677 342
Department of Education and Training Phone 03 9637 2000
The Complaints Resolution and Referral Service Phone 1800 880 052
Department of Health & Human ServicesPhone 1300 884 706
Abuse and Neglect HotlinePhone 1800 880 052
Transport Accident Commission (TAC)Phone 1800 931 233 (Monday-Friday between 9am-5pm)
Words in this sheet
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Service What we do for you. The support we give you.
It can also mean the place you come to get support
from us. For example
a day service.
Support To help someone. To give them what they need.
Hearing A person who has a hearing impairment cannot
impairment hear properly. They might
be unable to hear at all
or
only hear a little bit
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Feedback form
Fill out this form if you would like to post your
feedback to us.
You can ask someone to help you do this.
What is your feedback about?
Mark or tick ONE answer.
Yooralla in general
A Yooralla service
Write which service here
…………………………………………...
Someone who works at Yooralla
Write the person’s name here
…………………………………………...
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Tell us about you
Mark or tick ONE answer
I am a person with disability
and
I receive services from Yooralla
I am a person with disability
and
I DO NOT receive services from
Yooralla
I am a family member of a person who
receives services from Yooralla
I am a friend of a person who receives
services from Yooralla
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Do you want us to contact you?
No
Yes
Write how we can contact you here
…………………………………………
…………………………………………
…………………………………………
Write what you would like to tell us.
……………………………………………………………
……………………………………………………………
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……………………………………………………………
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Write what you would like to see happen.
……………………………………………………………
……………………………………………………………
……………………………………………………………
……………………………………………………………
……………………………………………………………
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You have finished this form.
Thank-you for your feedback.
Please send to:
PO Box 238
Collins Street West
Melbourne Vic 8007
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Images in this sheet are from
Softpics © Innovative Communication
Programming (Ylana Bloom
& Dolly Bhargava)
Mark A. Hicks, Illustrator. www.MARKIX.net
Photosymbols. www.photosymbols.com
Freepik. www.freepik.com
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