Step1of5toDevelopyourownCleaningProcedureforyourCleaner

Inthenextfewweekswearegoingtotakeyouonajourneytoassistyoutodevelopaprofessionalcleaningprocedureforyourhouseandhousehold.Ouryearsofexperiencewillguideyoustepbystepwithreallifechecklistsandprocedurestodownloadalongtheway.Attheendyouwillbeoneoftheelitehouseholdswithacost-effectiveandexcellentfunctioningdomesticcleaningsystem.Areyoureadytojointhejourney!

Wearegoingtostartwithafewassumptionsregardingyourhome.

• Assumption1:Youhaveanaveragehousewith3bedroomsand2bathrooms.

• Assumption2:YourdomesticassistantworksonMondays,WednesdaysandFridays.(3daysperweek)

• Assumption3:Shewillstartat07:30andsignoffat16:00witha30minutelunchand15minuteteabreak.

• Assumption4:Onaverage20itemsofironingwillbeincludedperweek.

Step1istoensurethatallyourlegislationisinplace:

• SignaDomesticContract(YoucandownloadaDomesticContractfromwww.labour.gov.za.Youcanalsocontactwww.lwo.co.zaforlabourassistance.)

• RegisterforUIF(YoucanregisterandpaymonthlyUIFthroughthefollowingwebsite:www.ufiling.co.za)• ImplementaTimesheet(YouarewelcometodownloadtheSkitterblinkTimesheet)

Untilnexttime,whenwewilllookatUnderstandingSpringCleaning,makesureaboutthelegislativeside,itcanyousaveyoualotofhassleandmoney.Inthemeantime,youarewelcometocontactourfriendlyfranchiseesforaquoteforeitheramobileteamtocomehandhelpyouoraplacementatyourhome.

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Step2of5–UnderstandingSpringCleaning

Nowthatallyourlegislationisinplace,letusstartwithdescribingthespringcleaningconcepttoyou.Firstly,downloadthisSpringCleaningAreasfor2016forfurtherdiscussionpurposes.

Procedure

Firstofall,groupalltheareas/roomsinyourhouseinto6springcleaningareas.Duringthecourseofsixweeksthese6areaswillberotatedonaweeklybasis.Inotherwords,ineverycycleof6weekstheentirehousewillbespringcleaned.Forexplanatorypurposesandfromouryearsofexperience,wehavegroupedthehouseintothefollowing6areas:

• Area1:Kitchen,Scullery&Laundry• Area2:DiningRoom&LivingRoom• Area3:MainBedroom&En-suiteBathroom• Area4:2ndBedroom&2ndBathroom• Area5:3rdBedroom&GuestToilet• Area6:EntranceHall,Patio&Garage

Whenaroomformspartofthespringcleanarea,thefollowingadditionaltasks,overandabovethenormaltasks,willbecarriedoutifitisapplicabletothatspecificspringcleanarea.

AdditionalTasksperDayMondays Wednesdays Fridays

CleanmarksonwallsCleanlightswitches,fittingsCleanskirtings,doorframes,cornices

Windowsinside&outsideBurglarbars&windowsillsCurtainrails&blinds

Polish/oilwoodenfurnitureMovefurniture&appliancesCleanstove/oven

Example:WhenArea3isthespringcleanareaoftheweek,theabove-mentionedAdditionalTaskswillonlybedonefortheMainBedroom&En-suiteBathroom.InotherwordsnoovenorstovewillbecleanedinthisweekbecauseitwillbespringcleanedaspartofArea1.

TipfromtheExperts

Keepstrictlytothespringcleaningareasaccordingtotheschedulethatyouhavedownloadedfortheapplicableyear.Ifyoudonotkeeptoit,youwillnotbeabletomanageyourdomesticcleanereffectivelyovertime.Itisallabouttimemanagementwhenyouarenotathome!

SkitterblinkAssistance

Remember,Skitterblinkcansupportyouinoneofthefollowingways:

• Wecanassistyouathomewithdevelopingandimplementingaworkscheduleaccordingtoyourspecificrequirements.

• Wecantrainyourcleaneraccordingtothespecificworkschedule.• WecansupplyyouwithatrainedcleanerthatisinSkitterblink’semployment.

Untilnexttime,whenwewilllookatCreatingEntry&ExitProcedures,makesureyouunderstandthespringcleanconcept.Inthemeantimeyouarewelcometocontactourfriendlyfranchiseesforassistancewithplacements.

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Step3of5–CreateEntry&ExitProcedures

Itrustthatyouhaveabetterunderstandingofthespringcleaningconceptsincethepreviouswriting.Ifyouareonlynowjoiningusinthisstep-by-stepprocess,pleaseseeourBlogpagefortheprevioussteps.NowwecanproceedtodevelopEntry&Exitprocedures.Tofollowourdiscussion,pleasedownloadourEntry&ExitProceduresformthatwillalsoassistyoutocreateyourcustom-madeprocedures.

Procedure

Itisimportantthatyourdomesticcleanermustknowexactlywhattodowhenshearrivesatyourhouseorpremises.Ifyoumicro-manageitinthebeginning,itwillsetasolidfoundationforthefuturerelationship.

HerearesomethingstothinkoffortheEntryProcedure:

• Timeofarrivalandtimetostartworkisnotthesame.• Wherewillshechangeandplaceherprivatebelongings?• Mustsheopenorclosewindowsandcurtains.• Collectdishesfromallrooms.• Followthepropersign-inprocedureonthetimesheet.

RememberyoucandownloadSkitterblink’sTimesheet.

ThenyoumustalsoestablishtheExitProcedure:

• Isthekitchenclean?• Areallthewindowsclosed?• Arethelightsswitchedoff?• Ensurechemicalsarestoredsafely.• Allcloths&equipmentareputaway.• Sign-offonTimesheet.• Lockandalarmprocedures

TipfromtheExperts

Itisofutmostimportancethatyourdomesticassistantunderstandsthatyoupayherperhour.Shemustunderstandthatsheisgettingpaidsinceshesignedinuntilshesignsout.Don’tpayadailyrate.Thisiswhenthingsstartgoingwrongwhenyouarenotathomeorevenifyouareathome.

SkitterblinkAssistance

Remember,Skitterblinkcansupportyouinoneofthefollowingways:

• WecanassistyouathomewithdevelopingandimplementinganEntry&Exitprocedureaccordingtoyourspecificrequirements.

• WecantrainyourcleaneraccordingtothespecificEntry&Exitprocedures.• WecansupplyyouwithatrainedcleanerthatisinSkitterblink’semployment.

Tillnexttime,whenwewilldiscussCleaningMethods&Frequencies,makesureyouputyourspecificEntry&Exitproceduresinplace.Inthemeantimeyouarewelcometocontactourfriendlyfranchiseesforassistancewithonce-offorAdhoccleaningservices–thosethingsyourcleanerdon’tgetto,likecarpetcleaning,mattressdisinfectionorhighwindowcleaning.

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Step4of5–DetermineCleaningMethods&Frequencies

NowthatyourEntry&Exitproceduresareinplace,wecanproceedtodeterminetheCleaningMethods&Frequencies.Again,ifyouareonlyjoiningusnowinthisstep-by-stepprocess,pleaseseeourBlogpagefortheprevioussteps.Tofollowourdiscussion,pleasedownloadourCleaningMethods&Frequencieschecklistthatwillalsoassistyoutocreateyourcustom-madeCleaningMethods&Frequency.

Procedure

Itisnowtimetoallocatethefrequencyofstandardtaskstospecificrooms/areas.Therearebasically3differentfrequencies,namely:

• Daily,(meansthecleaningladywillperformthesetasksonMondays,WednesdaysandFridays)• Weekly(onlyoneofthethreedays)and• Monthly(onceamonth)

Thenyouallocatethecleaningmethodaccordingtotherooms.Hereareafewexamplesofcleaningmethodsandtheirapplications:

Cleaning Method

Surface Brushware &

Consumables

Chemicals Prepara-tion

Action and Application

Damp Wipe

Non-porous or washable surfaces.

Bucket & Microfiber cloth or Yellow dust cloth.

Usually a neutral detergent, but disinfectant cleaner or purpose made detergents also acceptable. Can also apply without any detergent.

Surfaces should be dusted.

Use water, cloth to be squeezed or wrung out until only damp, but not dripping. Use systematic wiping motion and additional pressure on stubborn soilage. Re-immerse cloth in detergent solution frequently and squeeze dry. Change the solution at appropriate intervals to ensure dirt is not reapplied.

Disinfect Non-porous or washable surfaces.

Bucket & mop (for floors) and cloth (for other surfaces) or spray bottle.

Chlorine, ammonium or other disinfectant.

Surfaces must be cleaned before disinfecting.

Apply disinfectant diluted to manufacturer’s specification applicable for the surface, using mop, cloth or spray bottle as appropriate. Apply liberally and allow 5 min reaction time, then vacuum, mop or wipe dry.

Dust (Note – damp wipe is often a better option.)

Any washable or non-washable surface.

Duster, brush or dusting tool.

None Surfaces must be dry.

Use a vacuum to remove dust, or reverse airflow to blow dust from inaccessible areas to where it can be collected and removed. Use cloth, brush or dusting tool gently to remove loose dust, taking care not to redistribute the dust into

Cleaning Method

Surface Brushware &

Consumables

Chemicals Prepara-tion

Action and Application

other areas. Spot Clean

Any surface Spray bottle, brush or cloth.

Applicable detergent solution.

None Remove any spillage or marks immediately that appear (preferably within a day or two of appearance) using appropriate methods.

Sweep Hard surface floors, paving & concrete.

Platform broom (hard bristle for rough areas, soft for smoother surfaces.)

None None Move machines or brooms over surfaces at an effective speed without creating clouds of dust by going too fast. Empty machine hoppers regularly; if using a broom, leave manageable piles of rubbish for collection.

Vacuum Any surface, floors, or upholstery.

Vacuum filters and suction headset.

None Pick up loose items from surface.

Use a vacuum cleaner to remove dust, or reverse airflow to blow dust from inaccessible areas to where it can be collected and removed. Use systematic motion and additional pressure on stubborn areas.

Wash Chairs, Curtains, Cutlery

Spray Bottle, Cloths

Applicable chemicals

None Variable applications.

TipfromtheExperts

WhenyouMopyourtiles,donotthroughanychemicalsinthebucketofwater.Washyourtileswithcleanwater.UseachemicalspraybottletoSpotCleananytoughstainsandthenMopwithcleanwater.Whenyouthroughchemicalsinyourwateritbuildsathinlayerofresidualsoaponthesurface,cleanafterclean.Eventuallyyouwillhavetodeepcleanyourtiles.

SkitterblinkAssistance

Remember,Skitterblinkcansupportyouinoneofthefollowingways:

• Wecanassistyouathometodeterminethefrequencyofstandardtasksandthetypicalcleaningmethodtocleanit.

• Wecantrainyourcleaneraccordingtothespecificcleaningmethodsandfrequencies.• Wecandeepcleanyourtilesforyou.

Tillnexttime,whenwewilldiscusstheDailySchedules,makesureyouunderstandthedifferentcleaningmethodsandthefrequencyofcleaningassociatedtoit.Inthemeantimeyouarewelcometocontactourfriendlyfranchiseesforassistancewithonce-offorAdhoccleaningservices–thosethingsyourcleanerdon’tgetto,likedeepcleaningorstrippingandsealingoffloors.

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Step5of5–DevelopDailySchedules

Inthislaststep,wearegoingtodevelopyourDailySchedulesforyourDomesticHelp.InthepreviousstepsyouhavelearnedabouttheSpringCleaningConcept,youhavecreatedEntry&ExitProcedures,andyouhaveallocatedCleaningMethods&Frequenciestothestandardcleaningtasksofyourhome.Again,ifyouareonlyjoiningusnowinthisstep-by-stepprocess,pleaseseeourBlogpagefortheprevioussteps.Tofollowourdiscussion,pleasedownloadourDailySchedulesforMonday,WednesdayandFridaythatwillalsoassistyoutocreateyourcustom-madehousecleaningsystem.

Procedure

Inthisstepyouwillcreateadailyscheduleforyourcleaner.Eachdaywillconsistof5phases:

• Themorningphases:o Phase1:Startwashingandcleaning2to3rooms.(Usuallyincludesthekitchenandscullery.)o Phase2:Re-loadwashingandcleaningthenext2to3rooms.(Usuallyincludesbedroomsand

bathrooms)• Theafternoonphases:

o Phase3:Cleaningthenext2to3rooms.o Phase4:PerformingtheSpringCleaningtasksoftheday.o Phase5:Ironingandpackingawayofclothes.

TipfromtheExperts

Itisessentialtomicro-manageyourcleanerforatleastthefirst2weeksonadailybasis.Ifthefoundationisnotlaidcorrectly,youaregoingtobattletochangeit.Eventuallythecleanerwillfallbackintoherown,oldroutineofcleaning,andyouwillbefrustrated.

SkitterblinkAssistance

Howwecanassist:

• Skitterblinkcantrainyourcleanerandcomeandvisitthecleaneronadailybasisforthefirsttwoweeksandthenafterwardsonamonthlybasis.

• Wecanalsosupplyyourcleanerwithachemicalkitonamonthlybasis.Thiswillbeverycost-effectiveforyourhouseholdandthecleanerwillknowexactlyhowtousethechemicalsbecauseitformspartofourtrainingprocedure.

• Wecanevensupplyyouwiththenecessarybrushware(color-codedclothsfordifferentareas,brushes,brooms,mopsetc.)andequipment(lightindustrialvacuumcleaner–verycosteffective,durableandmaintainable.)

Wetrustthatthesefewstepswillassistyoudodevelopaprofessionalcleaningsystemandprocedureforyourdomesticenvironment.Youarewelcometocontactourfranchiseesforassistance–rememberweareonlyaphonecallaway.

LookoutforourBonusStepnexttimethatwillgiveyou5MoneySaverTipsbyusingourProfessionalCleaningSystem.

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BonusStep–5MoneySaverTips

Havingaprofessionalcleaningsysteminyourhouse,byusingeitheradomesticcleaningcompanyorbydevelopingityourselfwiththeassistanceofourprevious5steps,willcauseandbringaboutyourhouseholdtosavemoneyinthefollowingways:

• MoneySaverTip1:Youcanreduceyourlabourcostforcleaninginoneoftwoways:

o Reducingtheamountofdays–byimplementingthecleaningsystemthatweintroducedtoyoucanreducethedaysfrom5daysperweekto3daysperweek.

o Reducinghoursperday–ifyouarecurrentlypayingfor8hoursperday,youcanreduceittoaminimumof6hoursperday.

• MoneySaverTip2:Buyyourchemicalsfromacleaningcompanyandnotfromaretailstore.Thechemicalswillbemorecost-effectiveaswellastailor-madeforspecificcleaningapplications.Youcanorderamonthlycleaningkitfromacleaningcompany.Bydoingthisyouwillrefillyourchemicalsdispensersmonthlywhichwillalsoreducethecostandismoreenvironmentalfriendly.

• MoneySaverTip3:Maintenanceonyourequipmentlikevacuumcleanersandironscanextendthelifeexpectancyofyouequipmenttremendously.Makesuretocleanandreplaceyourvacuumcleaner’sfiltersregularlyandusecleanwaterinyouriron.

• MoneySaverTip4:EnsurethatyouuseathoroughselectionandrecruitmentprocesswhenyouappointaDomesticAssistant.Onaverage,interviewabout20candidates,createashortlistof5forpracticaltestingandtraining,andthenchooseyourfinalcandidate.

• MoneySaverTip5:InitialtrainingofyourDomesticHelpisofutmostimportance.Makesureyouincludetheoreticaltraining,practicaltrainingandthenon-the-jobtraining.Thisisespeciallyimportantifyoufollowthecleaningsystemthatweintroducedtoyouoverthelastfewweeks.

Thankyouforyourprecioustimeoverthelastfewweeks.Wetrustyouandyourhouseholdbenefittedimmenselyandthatyourhousewillbeoperatingonanewhygieniclevelfromnowon.RememberSkitterblinkisjustaphonecallaway–youcancontactourfranchiseesdirectlyfromourwebsite.

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