Post on 29-Mar-2015
Your Intelligent Robotics Partner
Adept Service & SupportAdept Service & Support
Design Us In CD2007
Overview of Adept Service & SupportOverview of Adept Service & Support
Service for Adept products is provided by a worldwide staff of customer support and engineers. Adept maintains factory-authorized service centers in several countries
around the world.
All service centers maintain a stock of spare parts and special tooling & calibration equipment.
Service for Adept products is provided by a worldwide staff of customer support and engineers. Adept maintains factory-authorized service centers in several countries
around the world.
All service centers maintain a stock of spare parts and special tooling & calibration equipment.
Award Winning Customer SupportAward Winning Customer Support
Recipient of the 2006 Frost & Sullivan
Customer Service Leadership
of the Year Award
for Robotics Solutions
Recipient of the 2006 Frost & Sullivan
Customer Service Leadership
of the Year Award
for Robotics Solutions
Six Ways Adept Provides Service & SupportSix Ways Adept Provides Service & Support
• Repair & Rebuild Services• Spare Parts• Warranty• Training• Phone and Product Support• Consulting Services
• Repair & Rebuild Services• Spare Parts• Warranty• Training• Phone and Product Support• Consulting Services
Repair & Rebuild ServicesRepair & Rebuild Services
• Field Service Engineers Located Around the U.S. for Customer-Site Repairs
• Factory Repair, Overhaul, and Remanufacturing Services• Typical 24 to 48 Hour Response
• Field Service Engineers Located Around the U.S. for Customer-Site Repairs
• Factory Repair, Overhaul, and Remanufacturing Services• Typical 24 to 48 Hour Response
Spare PartsSpare Parts
• Emergency Parts Depot located in Livermore, CA
• 90% of Emergency Parts Orders Shipped Same Day for Down Systems
• Free Spare Parts Planning• Available Spare Parts
Kits and Bundles
• Emergency Parts Depot located in Livermore, CA
• 90% of Emergency Parts Orders Shipped Same Day for Down Systems
• Free Spare Parts Planning• Available Spare Parts
Kits and Bundles
WarrantyWarranty
• 2 years parts / 1 service warranty on New/Reman Products
• Available Parts and Service Contracts and Extended Warranties
• 2 years parts / 1 service warranty on New/Reman Products
• Available Parts and Service Contracts and Extended Warranties
TrainingTraining
• Scheduled Adept Classroom Training in Livermore, CA and Cincinnati, OH
• Customer-Site Training• Standard & Custom
Courses Available• Advanced Maintenance &
Self-Support Calibration and Repair Kits Available
$900 Training Discount on Basic Level Software Courses with Robot Purchase
• Scheduled Adept Classroom Training in Livermore, CA and Cincinnati, OH
• Customer-Site Training• Standard & Custom
Courses Available• Advanced Maintenance &
Self-Support Calibration and Repair Kits Available
$900 Training Discount on Basic Level Software Courses with Robot Purchase
Phone and Product SupportPhone and Product Support
Free Technical Support HotlineFree Applications Engineering
Hotline
Free Technical Support HotlineFree Applications Engineering
Hotline
24/7 Emergency Phone Support for Down Systems
Consulting ServicesConsulting Services
Professional Consulting
Engineering ServicesProfessional Consulting
Engineering Services
Software & Programming Assistance
Adept Service & SupportAdept Service & Support
Customer Satisfaction is Our #1 Goal!
Customer Satisfaction is Our #1 Goal!