YOUR FIRST LOOK AT SPOK MOBILE® 4.1

AGENDA

• Why Spok Mobile?

• Key Functionality

• What’s New in 4.1

– Features

– Integrations

–Mobile API

• Questions

WHY SPOK MOBILE?

THE MOBILE HEALTHCARE PROVIDER

From admit consultations to delivering

critical test results, patient safety and satisfaction depend on effective communication among clinicians

THE CHALLENGE

Making provider connections fast and efficient

THE PROVIDER PERSPECTIVE

O'Malley AS, Reschovsky JD. Referral and consultation communication between primary care and specialist physicians: finding common ground. Arch Intern Med. 2011;171(1):56-65.

“Physicians who did not receive timely communication regarding referrals and consultations were more likely to report that their ability to provide high-quality care was threatened.”

— Ann S. O’Malley, MD, MPH

IMPORTANT CONSIDERATIONS

Even today, with smartphones, tablets, and other mobile devices, clinicians are not always easy to reach

• Can staff quickly find contact information for the providers they need to consult with?

• Is the contact information current?

• Are on-call schedules kept up-to-date and accessible?

EMPOWERING MOBILE PROVIDERS: STREAMLINING COMMUNICATIONS WITH SPOK

Give staff web access to the full employee directory

Access on-call schedules

Facilitate easy, secure messaging to individuals or groups

Reach the right person on the right device

WHAT’S MISSING WITH STANDARD TEXTING

• Staff directory integration

• Prioritization of critical messages

• Separation of patient and personal

• Audit trails and escalations

• Security for electronic protected health information (ePHI)

KEY FUNCTIONALITY: SPOK MOBILE

WHAT DIFFERENTIATES SPOK MOBILE?

Efficiency

• Full integration with the hospital directory & on-call schedules

– Fast, accurate connections to other staff

• Separate inbox

– Prioritizes critical messages

– Keeps work separate from personal

• Status settings

• Integrated information indicators

• Integrated with wireless paging # and email address

WHAT DIFFERENTIATES SPOK MOBILE?

Technical differentiators

• Option for premise or hosted in cloud

• Device diversity

– Smartphones, tablets, desktop / laptop

• Escalations for unanswered messages

• Programmable templates

• Receive alarms and alerts from nurse call, patient monitors, Lab, Radiology and EMR systems

SIMPLICITY – APPEALING TO BUSY CLINICIANS

• Easy to register by email

• Mobile app and directory authentication

• Intuitive

WORKFLOW IMPROVEMENTS WITH SPOK MOBILE

Providers need ability to respond to a message in way most appropriate for their workflow: text reply, image, call-back

Sending notifications directly to providers’ mobile devices helps staff rapidly triage critical patient conditions

TWO-WAY MESSAGING:

ALARM FATIGUE:

WORKFLOW IMPROVEMENTS WITH SPOK MOBILE

Message recipients can accept a message or indicate they are busy. If provider is unavailable or does not acknowledge, Spok Mobile can escalate to next-available provider.

Spok Mobile keeps a full audit trail of messages and allows orgs to run reports on the timing of message delivery and acknowledgments from each device

ESCALATIONS:

AUDIT TRAILS:

WHAT’S NEW IN SPOK MOBILE 4.1

OVERVIEW OF NEW FEATURES

• Text size control• Profile picture display control• Fingerprint ID access• Forward message• Copy/Paste message• New landscape mode layout• Ability to silence alert via volume

button Android• Android Wear notifications• Alerts on Android notification bar

• Mobile-to-mobile communication API

• Box• AirWatch• MobileIron• XenMobile

MOBILE APP INTEGRATIONS

SPOK MOBILE 4.1 INTEGRATIONS

THE SPOK MOBILE-TO-MOBILE COMMUNICATION API

• Users can select message recipients from Spok directory

• Content can be securely passed from third-party application to Spok Mobile

• Two-way secure communication between Spok Mobile app and third-party apps

• Information from messaging session can be passed back to third-party app

Allows third-party mobile apps to launch Spok Mobile for critical communications

SPOK MOBILE COMMUNICATION API

How it works: EMR use case

Nurse is working in EMR app and wants to message information about a patient with the care team

Nurse selects recipients from Spok directory within the EMR app

1 2 3

Nurse and care team message about patient needs

4

Nurse moves conversation content back to EMR through two-way API

MDM APP WRAPPING

• Integrations with MDM solutions:

• Allows organizations to enable additional security by helping IT departments:

– Control distribution of the app to their user base by pushing out via MDM app store

– Further control use of the app and content within the app

AirWatch MobileIron XenMobile

SPOK MOBILE BOX INTEGRATION

SPOK MOBILE 4.1 NEW FEATURES

SPOK MOBILE FONT SIZE SETTING

SPOK MOBILE PICTURE PROFILE SETTINGS

On Off

SPOK MOBILE ACCESS CODE FINGERPRINT ID

Android iOS

SPOK MOBILE COPY/PASTE-FORWARD SETTINGS

• Cannot paste copied text outside of app

• Forward message creates new message string

• Copy/Fwd from inbox sends entire message

• Copy/Fwd from message bubble sends text from bubble

Be there in five minutes

OK - will enter order.

Are you available for a consult?Dr. Susan Wilson

Dr. Jamie Warner

Eva Ortiz, RN, CEN

Hi Dr. O’Brien

Quick department meeting now

In the lounge if you are free

There will be Nurses Week treats

Be there in five minutes

Dr. Noah Scott

Dr. Noah Scott

SPOK MOBILE LANDSCAPE LAYOUT MODE (ANDROID)

SPOK MOBILE ANDROID NOTIFICATIONS

SPECTRALINK PIVOT DEVICE SUPPORT

• Added Spectralink PIVOT to list of supported devices

• PIVOT recently achieved Google Mobile Services certification, which allows PIVOT access to Google Cloud Messaging as well

• Spok Mobile leverages Google Cloud Messaging so it can be seamlessly paired with PIVOT

WEARABLE DEVICE SUPPORT

• Android™ Wear (All)

• Samsung Gear®• Samsung Gear

Live®

• Apple Watch™

UPGRADING TO 4.1

• Releasing to Google Play and App Store on June 2

• Update to mobile app only/no server component, so simply have to access device app store

LET’S GET IN TOUCH!

Learn more:

CASE STUDIES VIDEOS

We’d love to hear from you!

spok.comgetinfo@spok.com