Post on 14-Dec-2015
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• Public safety• Financial services firms• Consumer telesales• Public utilities
Compliance Quality Management
• Call centers• Coaching• Training• Reporting
Why Record Business Calls
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• Capture an accurate historical record of all business communications
• Provide businesspeople the ability to store, organize, annotate and share phone conversations
• Use voice documents to verify details, share information and collaborate with others
• Intended for all phone users
Voice Documentation
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• When is the last time you forwarded an email to a group?
• Did you add comments to the message before forwarding it?
• When did you last search for an email to verify something?
An Analogy
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Productivity!• Share information more quickly• Share all information, not just a summary• Eliminate time required to transcribe• Review a document instead of repeating a
conversation when verifying details
Why Voice Documentation?
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Just Imagine…A project manager shares functional requirements with product experts to collaborate on proper system design
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Accuracy!• Capture the full communication, tone of voice,
pauses and all• Seamlessly transfer the accurate conversation,
not just a paraphrase• Verify exactly what was said and by whom• Eliminate uncertainty and miscommunication
Why Voice Documentation?
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Just Imagine…After taking a phone order, a salesperson highlights the special shipping instructions and shares them with the shipping manager
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• Any business– Accurate documentation benefits any business– Speed and efficiency benefits all businesses
• Every businessperson– Ability to review my communications gives me
greater control over performance– Who doesn’t need to share information?
Who Benefits?
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Risk Management Collaboration
Transaction documentation to minimize liability•Healthcare•Human Resources•Insurance•Financial Services•Transportation
Seamlessly and quickly share information and ideas•Engineering•Legal•Manufacturing•Professional Services•Real Estate
Specific Uses
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• A telecom appliance• Talkument fits seamlessly into many existing communication
networks• Three models to serve the SMB market
– Talkument Small Office• 20 VoIP Phones
– Talkument Small Office Analog• 8 analog CO lines or 20 VoIP Phones
– Talkument• 2 T1/PRI or 48 VoIP Phones
Our Solution: Talkument
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• Organization• Drag & drop
folders• Search folders
• Custom List View• PVD preview pane
PVD = Portable Voice Document
Talkument Console
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• Appear / Hide when calls are present• Tag calls with information• Use tags for document searching• View tags in voice document
Call Tagging
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• Share link, not a file• Share with existing users• Share with external contacts
• Include a share expiration• Private sharing• Read/write sharing
Sharing
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• Users access only authorized documents
• Authorization down to call segments
• Playback is encrypted
Security
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• Talkument enhances productivity and accuracy levels for all businesses
• It works like email, something already natural, comfortable and intuitive in any work environment
• Talkument is simple and cost effective• Businesspeople can now store, organize, annotate and
share telephone calls
Talkument Summary