Urban Adventures:

After Five Years…

3 November 2014WTM

Klaudija JanzeljGlobal Sales

Manager

@UrbanAdventures#localsknow

What we’ve learned.

What we’ve learned.- Food is awesome

- Mobile is powerful

- Hotels are seeing the importance of ‘local’

- Timing is everything

- Online businesses are about people

How we’ve changed.

How we’ve changed.

- Focus on the customer journey

- Offline and online touch points

- Personalisation via a concierge-style approach

Why we’re still here.

Why we’re still here.Fun

Local

Accessible

Value

Original

Remember

Why we’re growing.

Why we’re growing.- The power of the network

- Referrals are everything

- The product markets itself

- A little API goes a long way

People are obsessed with local experiences.

Our place in the tours & activities world.

Our place in the tours & activities world.- PERFKT guides

- Supporting local businesses

- Showcasing unique sides of cities

- Consistent experiences around the world

Future opportunities.

Future opportunities.

- Hotel partnerships

- Destination growth

- Community focus

The next generation of urbanadventures.com.

The next generation of urbanadventures.com.- Highly visual

- Better user experience

- Improved search functionality

Want to be a tester?Email info@urbanadventures.com.

Join us.

Join us.Are you the best at delivering customer service in your city?

Do you have experience as a guide, operator, or P2P host?

Want to step up to guiding as a full time, professional career?

Let’s talk.

Email Linda Sorgiovanni at linda@urbanadventures.com.

Connect with us.

Connect with us.klaudija@urbanadventures.com

urbanadventures.com@UrbanAdventures

#localsknow