The win-win-win case

Water Authority HHNKMichel Zwart MSc.René Wiersma MSc. MBA

Structure

• Introduction• Business case: Tax collection

– objectives– success factors– results, the 3 wins

• How HHNK continues innovating with WSO2• Questions and answers

2

Introduction

3

Introduction

René Wiermsa MSc. MBA• Enterprise Architect at Yenlo• Email rene.wiersma@yenlo.com• LinkedIn profile

https://nl.linkedin.com/in/rené-wiersma-71062a

Michel Zwart MSc.• Information Architect at HHNK• Email m.zwart@hhnk.nl • LinkedIn profile

https://www.linkedin.com/in/mz20091970/

4

We’d like to thank• Robert Hauwert, project leader Digital Front Office HHNK• Evert Karregat, cluster manager Taxes HHNK• Arno Smit, information manager HHNK• Ruben van der Zwan, CEO Yenlo• Tamara de Lange, marketing & training coordinator Yenlo• Hans Bot, enterprise architect Yenlo

5

Introduction water authorities

6

• Excavation of peat realizing farmland

• Lowering grounds

• Building of dykes and damms

• Origination of water authorities through collaboration

(13th century)

• Flood of 1916 leading to centralized water

management

A long, long time ago

Introduction water authorities

7

Working on……water safety

Dyke reinforcement, maintenance (asset management) and inspection

Introduction water authorities

8

Working on……sufficient water

Water storage( buffers)

Dredging

Maintenance

Maintenance inspection

Level regulation

Pumping

Introduction water authorities

9

Working on……clean water

Sewage purification

Introduction water authorities

10

Working on……road safety

Maintaining roads

Mowing berms

Maintaining signage

De-icing

Introduction water authorities

11

Crisis organization

Crisis management

Introduction water authority HHNK

12

Water management area: 488,033 acre

Introduction water authority HHNK

13

Clients and partners

• 1,200,000 residents

• 30,000 companies

• 33 towns/communities

Water control assets

• 31 miles of dunes

• 1,000 miles of dikes

• 17,771 miles of canals and ditches

• 3,500 infrastructural assets

Water management area: 488,033 acre

Tax collection

14

Tax income 2017 (budgetted)

• Water safety / sufficient water

• Water purification

• Road Safety

(amounts in 1,000,000 euros)

122,2

79,2

15,3

Business case tax collectionWhat could be improved?

Reengineering tax collection

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How can we help?

Tax collection - objectives

17

What could be improved?

Increased processing efficiency

Transparency for residents and companies

Usability for residents and companies

Business case tax collectionHow did we do it?

Tax collection – success factors

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How did we realize our improvements?

• IT vision

• IT integration principles

• Scrum

• Web oriented

IT vision

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Digital transformation

• Federal Policy

• Service vision

Service Oriented Architecture

• Integrated digital

services

• Flexibility

(best-of-breed)

• Performance

• Reusability

IT integration principles

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Principles

• Straight through processing

• Separation of concerns

• Decoupling and reusablity

• Canonical datamodel

Architecture realized

Service implementation

22

Business case tax collectionWhat are the results?

Results

24

What are the wins?

• Wins for our residents

• Wins for our employees

• Wins for HHNK

Transparency:

Online statement of account

Usability:

Direct access to digital services

What are the wins?

25

RESIDENTS

What are the wins?

26

Award for:

• 100% digital availability of services 2016

• 100% digital maturity level 2016

• Providing the right mindset

EMPLOYEES

What are the wins?

27

HHNK

On the average 25%

less calls regarding taxes

€ 40,000 / yr savings

What are the wins?

28

HHNK

Internal resource cut by 11%and…€ 350,000 savings/yr on hiring

What are the wins?

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HHNK

• Reduction of banking costs by € 110,000

• 50% faster remission treatment

• Raise in data quality by working 100% digital

• Total cost reduction of € 400,000 - € 600,000 / yr

Business case Tax Collection

30

• Total initial investments € 460,000

• Yearly costs € 60,000

• Yearly average cost reduction € 500,000

• Pay-off time 1,1 year

Financial summary

How HHNK continuesinnovating with WS02

Continuing innovation

32

Examples

• Plugging in more applications

• Creation and reuse of business application services

• Introduction of API manager

• Exposing data

• Align with the federal open data initiative

• Security improvement

HHNK ESB Infrastructure

33

Intranet

Application Server

Internet

Enterprise Integrator

Messaging

Back-Office Applications

Data Access

Management

Monitoring Tools

CI/CD

Developer Tools

ReST APISOAP Webservice

HHNK ESB Infrastructure

34

Questions

35