Worried about the consequences of cutting costs? by Viclone

Post on 29-Nov-2014

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description

Great customer service is essential to a company's success. Cutting customer service expenditures is not an answer. There are solutions on the market that allow for tremendous customer service cost optimization without sacrificing quality. ViClone develops a highly interactive self-service solution to help 200 million+ small businesses (SMBs) around the world save money, increase sales and enhance customer experience by making automated customer service affordable and easy to use.

Transcript of Worried about the consequences of cutting costs? by Viclone

Worried About The

Consequences Of

Cutting Costs?CUSTOMER SERVICE IS ESSENTIAL.

OPTIMIZATION IS THE ANSWER!

By The Numbers

78% of consumers have bailed on a

transaction or not made an intended

purchase because of a poor service

experience!

Source: American Express Survey, 2011

By The Numbers

83% of small and medium-sized businesses

responded with inaccurate or incomplete

answers.

Source: “Email Customer Service in North American Small and Medium Businesses” by BenchmarkPortal, 2005

Cutting Customer Support

Expenditures Is NOT The Answer!

Your Boss And Your

Customers Will NOT

Be Happy About

That!

Maintain And Improve Your

Customer Service For More

Happy Customers

There is a way to

improve you

customer service and reduce costs!

Without Doing This!

Or This!

Just …

Viclone develops highly

interactive self-service

solutions to help millions of

businesses around the

world …

Change From This …

And This …

… by making automated

customer service

accessible, affordable

and easy to use.

So That Companies Can …

Improve Sales,

Save Money,

&

Enhance

Customer

Experience

At The Same Time!

Sign up for a free account and

viclonize your business!