WORKFORCE MOBILISATION

Steven FeldmanKnowWhere Consulting

Who is already using some form of mobile working?

Is 2010 the tipping point for mobile workforces in Local Government?

Agenda

• What do we mean by workforce mobilisation?– Is it more than putting a mobile phone in

someone’s pocket?• Opportunities for workforce mobilisation in

Highways• Benefits• Some topics for consideration

WORKFORCE MOBILISATION ISN’T

Issuing mobile phones

New

high tech clipboards

Home working

Taking your office with you!

ALTHOUGH IT MAY INCLUDE SOME OR ALL OF THESE!

Workforce mobilisation is

“creating new business processes and workflows that support field based operations to deliver improved levels of service, productivity, employee satisfaction and cost savings”

Mobile Nirvana

‘End to end business processes that are optimised for and not constrained by the mobility needs of the workforce”

“Process tasks when and where it will be most efficient”

HIGHWAYS

Opportunities

“Most highways activity takes place in the field”

Scheduled maintenance workflow

Plan Inspections

Inspect & Report

Assess & Schedule Work

Inspect/Audit Work

Schedule next action

Mobility opportunity

Reactive maintenance workflow

Assessed Inspect & Report

Assess & Schedule Work

Inspect/Audit Work

Request initiated

Mobility opportunity

Reactive maintenance can be blended with

planned

Time & Location are the linking

factors

Inspections

Works orders

Real time rescheduling and routing

“Getting people and materials to the right place at the right time and adapting schedules in real time”

Field based job initiation

TMA notices and updates

In a challenging financial environment

“managers need confidence that investments will deliver anticipated returns”

LOCAL GOVERNMENTMOBILITY BENEFITS

Benefits

• Service Quality• Productivity• Employee

Satisfaction• Cost Reduction• Environment

“this results in significant time and cost savings, and enables us to improve our customer service and response times.”

“provide updates to the member of the public who recorded the fault within a far shorter time frame.”

Productivity“By taking the system into the field users can see greater advantages across data sharing, data access and data accuracy.”

“In the short time we’ve introduced the system we’ve seen a dramatic improvement in productivity from our crews as they are allocated jobs according to location and the stock amount they have onboard”

Employee satisfaction

“People can spend more time in the field without losing contact with the office”

“Home working and job sharing are easily integrated with mobile working”

“Wasted time, poor communications, duplication is very frustrating and demotivating”

Cost reduction

“If there are fewer people on average going into the office, property estates can be rationalised”

“Less journeys would mean lower fuel and vehicle costs”

Environmental

“If a building can be disposed of, so can its carbon overhead”

“Reducing mileage travelled will save fuel, money and the environment”

SOME TOPICS FOR CONSIDERATION

?• Which applications?• Business process design• Communications

– Costs– Availability– Reliability– Coverage

• People Issues• Hardware

– Ruggedised laptops– Handhelds– Custom devices– GPS– Storage– Cameras

But most importantly

“You need a workforce mobilisation strategy”

Discuss in the Workshop this afternoon

Than

k You