Wispering in the giants ear

Post on 07-Dec-2014

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description

The case study covers some general information about Samsung Electronics and its ventures in different areas to set up context dives down into the adaptation process of a VOC concept designed for Asian markets to the German/European market and how the project was run including some detail on the very simple tools used in the process.

Transcript of Wispering in the giants ear

Whispering in the giants ear

euroIAVI

hsommerfeldt@braincycles.comHendrik Sommerfeldt

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so - hello

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Some structure

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1. Context2. Design process3. Insights/Learnings

This talk is really about

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Daleks

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HQ wants us to do something social

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wii cribs

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Korea

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There are differences

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There are similarities

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Samsung?

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Numbers

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Chaebol

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Adapt this!

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Kibun & Nunchi

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Strip it down

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Solution: Voice of the customer

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SUCCES

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Make smartphones better

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Insights

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1. Communication

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Solution

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Reduce2. Control

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ReduceSolution

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3. Contracts

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Solution

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4. Time

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Solution

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5. Buzz

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Solution

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Takeways

{Size=Quality

Gantt-Charts

MsProject

Money Incentives

UX deliverables

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Takeways

{Good people

Empathy

Team

Checklists

Excel

Commanders intent

Face to face

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Thank you

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Hendrik Sommerfeldt@braincycleshsommerfeldt@braincycles.comwww.braincycles.com

+49-6151-39214320+49-6151-39214329