Post on 30-Jul-2015
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Will Your Circle Be Unbroken
Gloria Bell SMTulsa – March 2015
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Does your social media and business
process work together?
Anonymous Non-Profit
Anonymous Non-Profit
Anonymous Non-Profit 537
http://gloriakbell.com/2015/01/08/snake-oil-part-2-it-just-keeps-getting-worse/
Anonymous Non-Profit
How will you know?
Track your social media
Delays
Complaints about delays / unresolved issues
Large number of internal questions
Usually…
First questions to ask
Objectives
Contingency plan if your customers have other objectives?
How do social media inquiries make their way through your business?
Organizational Structure
What does your process look like?
Where does your social media manager fit in?
Social Media Manager Social
Media Manager
Social media Manager
Common Obstacles
Contact information
Common Obstacles
Contact information
Process Knowledge
Common Obstacles
Contact information
Process knowledge
Follow-up Procedures
Common Obstacles
Contact information
Process Knowledge
Follow up Procedures
Follow Through Cooperation
Is your circle broken?
Who?
Consulting Specialist vs.
The Power Grab