Post on 07-Apr-2018
8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
1/45
Wikis and Emerging Web 2.0eLearning Communities
September 6, 2007Moderator: Matt Villano, senior contributing editor,
Campus Technology
8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
2/45
About this webcast
Presentation Recorded and archived Notified by e-mail when the on-demand event is ready.
Questions Please submit questions through the Ask a Question box in your console.
Slides and audio control Be sure to disable pop-up blocking software. You can adjust volume in Windows Media Player, Real Player, or in the
master volume control in your control panel. If slides do not advance or if you have trouble with the audio stream, click
Control/F5 to refresh your screen.
Help Click the Help button at the bottom of your console.
8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
3/45
Agenda
Introduction Wikis and Web 2.0: A primer
Case study: Boston College
Case study: Stanford University andUniversity of California, Berkeley
Building successful wikis: Keys and best
practices Conclusion and Q&A
8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
4/45
Presenters
Gerald C. Kane, assistant professor ofInformation Systems, Boston College
Howard Rheingold, author and professor ofcommunications at both StanfordUniversity and University of California,Berkeley
Jeff Brainard, director of Marketing,Socialtext
http://less-is-more.typepad.com/.shared/image.html?/photos/uncategorized/2007/05/17/jb_headshot.jpghttp://images.google.com/imgres?imgurl=http://www.oclc.org/ca/fr/reports/privacyandtrust/images/rheingold_howard.jpg&imgrefurl=http://www.oclc.org/ca/fr/reports/privacyandtrust/default.htm&h=306&w=300&sz=180&hl=en&start=12&um=1&tbnid=3h05QXTJPFuszM:&tbnh=136&tbnw=133&prev=/images%3Fq%3Dhoward%2Brheingold%26ndsp%3D18%26svnum%3D10%26um%3D1%26hl%3Den%26rls%3Dcom.microsoft:*:IE-SearchBox%26rlz%3D1I7GGLJ%26sa%3DN8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
5/45
Campus Technology and T.H.E. Journal are theleading IT resources for higher education andK12.
About us
Magazine
Conferences Campus Technology Winter 2007
FETC 2008
Web sites and e-newsletters
T.H.E. Institute
8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
6/45
Our sponsor
Socialtext, www.socialtext.com
Socialtext wikis are designed for educational institutions thatwant to accelerate campus-wide communications, better
enable knowledge sharing, foster collaboration, and buildvibrant, e-learning communities for the students, faculty, staffand alumni. Today, more than 3,000 organizations useSocialtext including higher education clients such as
University of Southern California, Boston College, StanfordUniversity, UC Berkeley and Ohio University.
http://www.socialtext.com/http://www.socialtext.com/8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
7/45
Matt Villano, senior contributing editor,Campus Technology
Wikis and Web 2.0: A Primer
8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
8/45
Wiki 101
What is a wiki? Wikis are web pages or sites where users can easily
create, share and edit content.
Users can turn to wikis to: Create rich knowledge bases
Manage projects and processes more efficiently
Build dynamic intranets, extranets
Form virtual communities
8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
9/45
Changing how wework and communicate
In the past, communication was challenging: We sent occupational spam by copying everyone.
We lost valuable info in the inbox.
We had difficulty finding information. We handled project status via meetings and conference
calls.
We were trapped by organizational silos that preventedidea flow.
Today, with wikis, things are different.
8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
10/45
The best of both worlds
Wikis combine the benefits of traditionaltools with emerging Web 2.0 technologies.
Traditional tools: Email, directories, search engines
Web 2.0: RSS, blogs and tagging Students have grown up with Web 2.0
technologies and expect to use them incollege and in the workplace.
Colleges and universities therefore mustprovide them.
8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
11/45
The benefits of wikis
They centralize content. Multiple users can access, edit and manage content.
They improve use of email.
They enable users to find and retrieveinformation quickly.
They enable users to collaborate and shareinformation efficiently.
Most importantly, theyre just cool!
8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
12/45
Case Study:Socialtext at Boston College
Gerald C (Jerry) Kane, Ph.D.,Assistant Professor of Information Systems,Carroll School of Management, Boston College
8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
13/45
The skinny on Boston College
Private, co-educational Jesuit universityin Chestnut Hill, Mass. Enrollment: 15,000 students (9,000 undergraduates)
Carroll School of Management: 2,400 undergraduatesranked No. 14 by BusinessWeek in 2007.
Wikis used in MI021: Computers inManagement First class taken by BBA students
8 sections/semester, 50 students/section
8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
14/45
Why wikis?
I started with Facebook.com, but class collaboration quicklyoutgrew it. Why? No file attachments, rigid structure, no peer editing.
I then turned to Socialtext to enable collaboration. Benefit of the wisdom of crowds in that under the right conditions, the
crowd can be smarter than the expert. Ive also encouraged whats called crowd -sourcing, whereby students
generate most of the content and assignments for the class. I now use wiki as a mashup to combine best of many Web 2.0
tools. Facebook/Social Networks
RSS/Feed Readers Del.icio.us/Folksonomies Google Custom Search, YouTube, others.
8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
15/45
Why Socialtext?
From my research, it was perceived to be theindustry leader.
It has a robust platform.
Wanted students to become familiar with toolmost likely to use in business. What I like about Socialtext:
It offers good balance between simplicity and control.
The vendor has continued to improve the product. My interactions with the company have been extremely
positive.
8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
16/45
How I use Wikis
Wiki functionality I can capitalize on archive to develop sections of wiki for use by laterclasses.
I encourage peer review and evaluation of papers. I administer an Open Source final exam. I track students online involvement.
RSS feeds I bring in a virtual newsstand: WSJ, BW, NYT, Wired, etc. I link to my blog, which is an easy way to communicate with students
beyond class. I also link to Google Reader, which finds interesting articles.
I Incorporate Del.icio.us to tag articles for appearance on particularsections. I monitor recent changes to wiki.
Other Web 2.0 I also incorporate Facebook, Google Custom Search, YouTube, etc.
8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
17/45
MI021-Computers in Management
8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
18/45
Gauging success
Course evaluations: 4.6 out of 5, but no benchmark to compare.
Wiki listed as both favorite and least favorite part ofthe course. For those who listed it as least favorite, collaboration was most
favorite. Lesson: Its not the tool, but processes it enables.
My workload is markedly lower. Its easier for me to create and grade exams. Its easy to catch students up if they miss (but difficult to skip). Ive had few complaints about fairness. I can use archive to create content for future classes. How do they cheat if given all the content?
8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
19/45
What Ive learned
Notion of If you build it, they will come is amyth.
Educators must provide incentives for usage. Carrot: Top contributors to wiki (typically by peer vote)
receive bonus points. Stick: Base-level participation required.
Increased accessibility/collaboration can
easily increase work level. Educators must be prepared to surrender a certainamount of control and trust the process, or else theywill be overwhelmed.
8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
20/45
Optimizing interaction
Tools can be double-edged swords. Its not about more student-professor interaction but improving
value-added , tiered interactions:
Level 1: Peer-to-Peer
Level 2: Student - TA
Level 3:Student-Prof
Source: Walsh 2007
8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
21/45
Are wikis for you?
Ive learned that wikis work best: In small groups (less than 150)
When theres a common language (formal and informal)
When youre dealing with non -controversial subjects
In a semi-formal setting In a dynamic environment
In an environment of trust and respect
Does this describe your classroom, your committee,your work team, your department?
Source: Information Week, 2005
8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
22/45
Case Study: Socialtext at StanfordUniversity and University of
California, BerkeleyHoward Rheingold, author and professor of communicationsStanford University and University of California, Berkeley
8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
23/45
Background
Stanford: Private research institution locatedin Palo Alto, Calif. Enrollment: 17,000 (6,400 undergrads)
UC Berkeley: Public research university inBerkeley, Calif. Enrollment: 33,000 (23,000 undergrads)
Wiki used in Communication 182/282 - Virtual
Community and Social Media Department of Communication, Stanford School of Information, UC Berkeley
8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
24/45
8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
25/45
8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
26/45
8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
27/45
8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
28/45
8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
29/45
Why and how I useSocialtext wikis
With wikis, syllabi become living documents. The wiki establishes a collaborative space for
student projects. It facilitates active note-taking during class. My wiki tags make it easy to track student and
team projects. I or students can include multimedia
presentations. The wikis facilitate different public and private
workspaces
8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
30/45
Building Successful Wikis:Keys and Best Practices
Jeff Brainard, director of marketing,Socialtext
8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
31/45
What to look for in a wiki
Ease of use: Wikis should be a place where users can create, find
and edit content easily.
Integration: Wikis should offer technology that integrates with tools
such as email, RSS, instant messaging, directories andmore.
Offers different ways to view information: Wikis should offer blogs and other alternatives.
Source: Levitt, Mark. Wikis: Taking content collaboration to the next level , IDC June 2007
8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
32/45
Socialtext wikis: Features Collaboration. Blog publishing. Integration with email, RSS
and more. Advanced search, tagging
and organization.
Simple file management. Personalized andcustomizable navigation.
Access control andadministration.
Advanced features forflexible, remote access.
Co-existence withEnterprise IT (in corporateenvironments).
8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
33/45
Wikis are everywhere
In an Intranet, they Create a knowledge base. Enable group collaboration. Help manage projects, processes.
In an Extranet, they facilitate Secure, shared workspaces. Extended team collaboration. Partner and supplier portals.
With the Internet, they establish Public knowledge bases. Self-service portals.
Social communities. Mobility.
8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
34/45
Best practices #1:Project management
Scenario: Manage project team with members in variouslocations. Invite team into a private Socialtext wiki. Create People page for each member. Include roles, contact
information and project links. Make a project summary page. List goals and key milestones.
Link to team member pages, meeting notes, research, agendas,and attach relevant material. Project blog automatically displays work in diary format.
Benefits
Create central area where members can share notes, trackactivities and work on tasks, from any place at any time Reduce ramp-up times for new members or follow-on projects. Accelerate project cycle times by 25 percent
8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
35/45
Summary view of pagecontent
RSS feeds fromany page
Add attachments One-click search
Edit page and contribute todiscussion
Tags providegreater context
Add links to relevantcontent
Add multimedia (images, videos, audio)
Knowledge Wiki
8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
36/45
Social Point Socialtext as webpart
inside Sharepoint.
Support for MOSS 2003,WSS and 2007.
Integrates with Active
Directory for auth/SSO.
Leverages Sharepoint filerepository and search.
Wiki contents provided inSharepoint dashboard.
Easily click to edit wikipages or create new ones.
Search
Edit this page
8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
37/45
Best practice #2:Reduce email overload
Benefits Single location for team contributions and updates. Relieves burden of managing mountains of email each day Provides history preserves changes and prevents accidental loss Users even newcomers can quickly search the page and get
up to speed on the discussion.
Scenario: Enable better communication and team collaboration Invite team into a private Socialtext wiki. Make a new page for thedraft or discussion.
Members edit the draft as needed. The page displays latestversion.
Team members comment at the bottom of the page, discussinghow to improve the draft or discussion.
8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
38/45
Best practice #3:Build a dynamic Intranet
Scenario: Intranet content is stale, so users rely on email to findand send information. Encourage experts (a.k.a the people who already are answering
questions) to post in the wiki. Engage others with relevant knowledge to update and improve
content, as well. Build a glossary by defining common acronyms and jargon terms
for all to understand.
Benefits Centralized, up-to-date resource with contributions directly from
users. Quickly correct mistakes and update information.
Provides newcomers with a valuable resource for ramping up.
8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
39/45
Wiki Widgets: Advanced wikifunctionality made simple
Use this feature to createrich structure to pages.
Use it to incorporatecontent from other wikipages.
Use it to embed links,images and attachments.
Finally, use it to integrateexternal content feedssuch as Google,Technorati, RSS feeds,and more.
8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
40/45
Anytime, anywhere wikis:Miki and Socialtext Unplugged
Miki: The mobile wiki Supports Blackberry,
Palm and WindowsMobile devices.
Offers lightweight,simple mobile interface.
Enables users to viewrecent changes, addcomments and edit.
Incorporates advancedsearch function.
Socialtext Unplugged Supports off-line
access from just aboutany mobile device.
Users can syncchanges again whennetwork is available.
Certain settingsprovides alerts onrevision conflicts
8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
41/45
Q & A Session and Conclusion
8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
42/45
Learn More:Socialtext and Wikis
Visit www.socialtext.com to access these andother resources: Socialtext blog: http://www.socialtext.com/blog/ .
Boston college case study:http://www.socialtext.com/node/207 .
Product tour: http://www.socialtext.com/products/tour .
Free 14-day trial: www.socialtext.com/trial/1 .
Download Socialtext Open: www.socialtext.net/open . Contact Socialtext: sales-contact@socialtext.com .
http://www.socialtext.com/http://www.socialtext.com/blog/http://www.socialtext.com/node/207http://www.socialtext.com/products/tourhttp://www.socialtext.com/trial/1http://www.socialtext.net/openmailto:sales-contact@socialtext.commailto:sales-contact@socialtext.commailto:sales-contact@socialtext.commailto:sales-contact@socialtext.comhttp://www.socialtext.net/openhttp://www.socialtext.com/trial/1http://www.socialtext.com/products/tourhttp://www.socialtext.com/node/207http://www.socialtext.com/blog/http://www.socialtext.com/8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
43/45
Learn More:Campus Technology 2007, Winter
Leading Change in Social Collaboration EnvironmentsTrack leader: Julian LombardiAssistant Vice-President, Academic Services and Technology SupportDuke University
In this exhilarating day of discovery, attendees will get a look into thefuture as they work to develop a firm foothold in current and emergingsocial collaboration technologies for the campus.
Part 1: Social Collaboration Technologies Then, Now, and Beyond
Part 2: Case Studies: From the Campuses Part 3: Now Its Up to You
8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
44/45
About This Webcast
This event will be available for on-demandviewing within 24 hours. You will be notified byemail when the archive is ready.
For additional information about this or otherCampus Technology webinars, please contact:
Kanoe Namahoe, e-content producerknamahoe@1105media.com
mailto:knamahoe@1105media.commailto:knamahoe@1105media.com8/4/2019 Wikis and Emerging Web 2.0 Elearning Communities 91307
45/45
Thank you for attending!