Post on 17-Dec-2015
Why are we here?
To understand, design, and commit to Human Resource development initiatives that build and sustain competitiveness.
EA
TH
D
M. ABDEL- FATTAH ELAZABChairman , Human Resources &
Technology Development Association
What it is...
• Increased productivity• Innovation
As characterized by…• Efficiency• Higher margins• Strategy• Developed human capital
It is not just...
• Cheaper products• Lower wages• Reliance on natural
resources
Defining competitivenessE
AT
HD
Added Value
Products
& Services
Suppliers / Producers
hardware, software development, network solutions, ISPs, internet security,
technical support, training providers
Foundation
Legal/Policy Framework
Telecom Infrastructure
Regulatory Enforcement
Backward Backward LinkagesLinkages
Human
capital
ICT system
Capital & Finance
Finished Products/ Services
Intermediate Inputs/ Support Services
Key Basic Inputs
Communication Instruments
Software Development/ Customization
E-commerce/ Internet-Based
Business
Call Centers/ Customer Support
Electronic Components
Computer Leasing/
Maintenance
IT Consulting/ Assistance Services
Network Services
Data Processing/ Information
Retrieval
Customer Fulfillment
Training/Support Services
Electronic Inputs/ Parts
Examples of ICT Industry
Telecom. Services /
Equipment
Electricity Skilled IT Professionals
Venture Capital
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Policy & Institutional Environment
Competitiveness Driven Human Resource Development
World
ICT
Mega-
Driver
Trends
Unemployed
New Entrants
Job Changers
Upgraders
Educators
&
Training
Providers
Regional
ICT
Market
Trends
Workforce Needs Linkage Mechanisms Innovation
EA
TH
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Competitiveness Strategies
GROWTH OF INTERNET
SPEED OF INNOVATION
Information Technology Growth is Driven by Mega drivers World Trends World Trends World Trends
•Growth of networking•Growth of e-solutions•Growth of offshore information processing services
•Growing skills intensity•Growing competition•Increasingly sophisticated/demanding consumers•Increased specialization
•Reduced transmission costs•Bandwidth expansion•Ease of access to voice and data lines •Growth of value added network services
TELECOM DEREGULATION
GROWTH OF INTERNET
SPEED OF INNOVATION
EA
TH
DICT Trends Imply a Strategy for the Egyptian Industry
TELECOM DEREGULATION
EGYPT STRATEGY •Drive down access costs•Provide specialized infrastructure service exports•Human resource development•Encourage local demand•Encourage investment•Link up with international companies
Computer Programming
Wor
kfor
ce N
eeds
Inventory of key functional skills...
Network Engineering
•Install, configure, troubleshoot DOS & Windows suite•Knowledge of Internet communication programs•Customer service techniques•Knowledge of support center databases
•Install, configure, administer MS Windows NT• TCP/IP Protocols suite•Troubleshoot techniques•Design & build web pages using HTML•Repair computer hardware•Set up, integrate mixed Novell & NT Network
Technical Support •Translate business processes into pseudocode•Programming languages (e.g.. HTML, Java, Visual Basic, C++ )•Design, create, compile, run programs•Client server architecture•Structured Query Language (SQL)•Database development •Web-page development •Encryption techniques•Translation: English to Arabic •Data entry•Testing & debug•Technical writing/documentation
Wor
kfor
ce N
eeds
•English: •literacy, numeracy, keyboarding
•Basic computer skills: •word processing, spreadsheets
•Oral & written communication•Information gathering & analysis•Delegation•Teamwork•Problem solving•Detail oriented•Market trend analysis •Marketing•Business development•Project management•Decision making•Strategic planning
Core Skills
...But its more than just functional skills
TECHNICAL STAFF
High Level Languages
English
Database Management
Networking
SUPERVISORS
Building Client Relationships
Project Management
Project Design
Creativity
EXECUTIVES
Strategic Focus
HR Development
Delegation
Priority Skill Gaps: What you told usW
orkf
orce
Nee
ds
Other Priorities?
•Why performance?
•How can you help your organization make the shift from training to performance ?
•What are the four principals linking training to performance goals ?
Training EventsAttending a workshop,seminar, or meeting; reading a book,report, or professional paper,
listening to an audio tape;or watching a videotape or computer-based program
are not sufficient to meet the performance improvement needs
of employees
•The business of a trainer is to help the organization be successful.
•Continual individual performance improvement is necessary.
•Performance improvement is the result of a learning process.
•Everyone is responsible for their own performance improvement.
•Link training events and outcomes clearly and explicitly to business needs and strategic goals.
•Maintain a strong customer focus in the design, development, and implementation of all
training activities.
•Manage training with a system view of performance in the organization.
•Measure the training process for the purpose of continuous improvement.
Training must fits the four J’s
Just enoughJust -in-Time
just the right contentjust the right people