Where in the World is your Next Customer? · Profile Investment Objectives Secondary Research...

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© 2011 by Phil Corse

Connected

Where in the World is your Next Customer?

In a Flat

© 2011 Phil Corse philcorse@hotmail.com 847 778 7107

Borderless

Shrinking World

© 2011 by Phil Corse

Sales, marketing, new products and general management

Co-founded 5 companies in Asia/Chicago

Global marketing and executive education at Kellogg

New product development/innovation at Northwestern Univ.

China product sourcing

Marketing and strategy consultant

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My Background

© 2011 by Phil Corse

PhilCorse@hotmail.com P-Corse@kellogg.northwestern.edu

+ 1 847 778 7107 Mobile Phone

Division of Masterline Group, Lake Bluff, IL

Affiliate office in Hong Kong

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Marketing Connections

© 2011 by Phil Corse

Current/Past Clients

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© 2011 by Phil Corse

Small to medium size US companies

Companies relatively new to selling globally

Products and some services

High potential countries and mega cities

… specifically country selection, not strategy, research,

planning or financials

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Today’s Focus is on …

© 2011 by Phil Corse

Stage-gate process of market entry

How to choose foreign markets (countries/cities)

Selection criteria

“Show stoppers” + risk management

Information sources (secondary research)

Application examples and group exercise

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Key Themes are …

© 2011 by Phil Corse

Go global or stay home

Choosing countries

How many

Marketing mix

Staffing

Resources

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Tapping into global markets

© 2011 by Phil Corse 8

Is your company global-ready?

© 2011 by Phil Corse

How to win in global markets!

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© 2011 by Phil Corse 12Source: Doole & Lowe “International Marketing Strategy”

Social/Cultural

Language

Religion

Aesthetics

Values & Attributes

Social Origination

Material Culture

Legal

Local Domestic Laws

International Law

Home Domestic Law

Political

Operations

Restrictions

Discriminatory

Restrictions

Physical Actions

Technological

Satellite

Communications

ISDN

Internet

www

Electronic

Superhighway

Economics

Developed Economies

Emerging Economies

Less Developed

Economies

Currency Movements

Environmental

Influences on

Global

Marketing

Many Moving Parts … and Risk

© 2011 by Phil Corse 13

Risk Management

© 2011 by Phil Corse

Domestic Only

Export

Regional

Global

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HIghLow

Risk

HIg

hLow

Co

ntr

ol

Going to Market …

© 2011 by Phil Corse

Export

Regional

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HIghLow

Risk

HIg

hLow

Co

ntr

ol

Lower Risk … Moderate Control

© 2011 by Phil Corse

Gold hitting all time highs!

Developed countries down sharply

Connected consumers everywhere

Currency “management” for exports

The “New Normal”?

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Global Stage Gate Process For Country Selection and Product LaunchTools for Going Global

© 2011 by Phil Corse

How to win in global markets!

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Distribution

“Innovative”

ProductsBrand

© 2011 by Phil Corse

Global Marketing “Musts”

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Distribution trumps

everything with

culture + guanxi

© 2011 by Phil Corse

Global Stage Gate Process

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Situation

Analysis

Country

Selection

User

Research

Market Entry

Strategy

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Launch

Plan

Management Green Light

Insights &Actions

Market Entry Plan

Launch

Global Deal

Breakers

Trade Barriers

CurrencyIssues

Political Instability

Customs/Religion

Objectives/Rationale

Scope/Resources

Risk Profile

Investment Objectives

Secondary Research

Product Platform Selection

Opportunity Assessment

Secondary Research

Primary Research

Product Adaptation

Messaging

5 P’s

Cultural Positioning

Channel Matrix

Business Case

Marketing Plan

Metrics &Measurement

FinancialsMode of Entry

© 2011 by Phil Corse

Country Selection

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10,000 Foot View

• CAGE

• Trading Blocs

• Major Deal breakers (tariff,

legal hurdles, political

instabilityBRIC

China

Shanghai

World

Country Specific Research

• Top down (e.g. Jupiter,

Euro monitor)

• Bottoms up (primary

research)

© 2011 by Phil Corse

Situation AnalysisStage Gate: Step 1

© 2011 by Phil Corse

Situation Analysis

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Scope/

Available

Resources

Risk

Profile

Business

Objectives/

Rationale

Investment

Objectives

Internal support

Invest human

capital

Utilize financial

resources

Mgmt

Green Light

MILESTONE 1

© 2011 by Phil Corse

Country SelectionStage Gate: Step 2

© 2011 by Phil Corse

Market entry strategy

Available resources

Management expertise

Network + relationships

Goals & objectives

Risk profile

Control & comfort

Which products or platforms

Product adaptation required

Web site hits

Internal Factors Drive Selection

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© 2011 by Phil Corse

Nothing more important than

finding your marketing “way” to

the country … and inside the

country …

Market Access trumps Market Potential

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© 2011 by Phil Corse

“Distance” (CAGE)

“Show stoppers”

Market entry strategy

Measurable

Accessible

Substantial

Actionable

Infrastructure

* Not an inclusive list

SWOT Determines Selection Criteria*

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© 2011 by Phil Corse

Trading Blocs

Trade shows/conferences

Country-of-Origin

Follow your customer

Technology advantage

Ecommerce potential

Exclusivity

Channel partners

* Not an inclusive list

Additional Selection Criteria*

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© 2011 by Phil Corse

Market size/growth

Competitors

“Organized” retail

Media costs

Access to web

Currency relative to USD$

Rule of law

Duties & taxes

* Not an inclusive list

Additional Selection Criteria*

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© 2011 by Phil Corse

Make several passes

Overweight “access”

Group/prioritize by region and

by trading blocs

Divide into “A”, “B” & “C”

countries/mega cities

“A” … highest priority

“B” … medium

“C” … lowest

Screen carefully …

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© 2011 by Phil Corse

Takeaways + Connections

Start with SWOT/internal factors

Use to determine selection criteria

Obtain management buy-in

Manage expectations

Be very patient

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© 2011 by Phil Corse

Takeaways + Connections

Use a stage-gate process

Target emerging middle classes

Cultural mistakes can kill you

Market entry and market expansion strategies may

(probably will) be in conflict with each other

2x as long and cost 3x as much35