When it all goes wrong, don’t waste

the crisis.

Bruce Faulkner

The overwhelming sensation that you could have seen this coming

Now you’re responsible for this mess

Everything appears to be on fire

Find a little bit of heaven in a disaster area

Engage the team and find the obstacles

Exactly how deep is this hole?

Deliver the punch

Create the new expectation

When leading the herd check to see if they are still following

Get them interested again

Make yourselves busy doing the right things

Gradually the breaks show up

Reflect on the past

Identify the reinforcing non-value adding activities

Make the plan easy to understand

You are now older, wiser and on a different path