What’s Your EQ?: Emotional Intelligence and Effective

Program Administration

Patricia Szasz pszasz@miis.eduDirector, Intensive English ProgramsMonterey Institute of International Studies

The PlanIntroductions

A little background

Considering leaders

Self-assessment

Activity: Voices

Activity: Best Failures

Tools & resources

Why talk about emotional

intelligence?

Starred by kevindooley. Flickr Creative Commons.

self-awarenessself-regulation

motivationempathy

social skills

self-awareness

Examining the Clematis by gailf548. Flickr Creative Commons.

self-regulation

Scuba Cozumel Mexico 2009 02 03_Al's Photos. Flickr Creative Commons.

motivation

Mousey? by Windell Oksay. Flickr Creative Commons.

empathy

Twins by jayneandd. Flickr Creative Commons.

social skills

Kids in Motion by skycaptaintwo. Flickr Creative Commons.

Considering leaders

self-asessment

Self Portrait - Everyday Mirror by evoljen. Flickr Creative Commons.

activity: voices

activity: best failures

activity: best failuresBriefly describe the failure.

Why do you consider this a failure?

How do you feel about this failure?

What did you do/not do or say/not say that you think contributed to this failure?

If you could replay this situation, what would you do/say differently?

What did you learn from this failure?

What advice would you give to someone else facing a similar situation?

Some resources:

Emotional Intelligence by Daniel Goleman (Bantam, 1995)Working with Emotional Intelligence by Daniel Goleman (Bantam, 1998)Primal Leadership by Daniel Goleman, Richard Boyatizis & Annie McKee (Harvard Business School Press, 2002)http://danielgoleman.info/topics/emotional-intelligence/Quick Emotional Intelligence Activities for Busy Managers by Adele B. Lynn (AMACOM, 2007)Leadership in English Language Eduation by MaryAnn Christison and Denise E. Murray (Routledge, 2009)

Questions & Comments