Post on 18-Jan-2018
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What’s New in the Centre Handbook?
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Partnerships
• Need a Partnership Agreement for each partnership
• Please send a copy for new partnerships
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Complaints and Appeals
• Centres have a duty to tell OCNYHR of each learner appeal or complaint that was addressed via the Centre’s procedures.
• Brief details and outcome, within 10 days.
• Centres wanting to appeal or complain to OCNYHR must do so within 25 days of the incident.
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Malpractice
• Centre Malpractice Policy to include staff malpractice or maladministration, as well as plagiarism.
• Centres to tell OCNYHR if learners are taken through the formal procedure.
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Registration
• Information now relates to use of the OCNYHR Portal
• Tell us if planning no registrations for a while
• If none for more than a year, Centre may need to go through Centre Recognition.
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Direct Claims Status
• Awarded to applying Centres that have:– an Approved Internal Verifier (AIV) with
appropriate curriculum experience– run the qual for at least a year– no issues identified via EV, for any assessor
or IV– a Risk Banding of 1 (green) or 2 (yellow)
• Centres can apply via a new form
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Approved Internal Verifier status Awarded to individuals with:• EITHER the Level 4 Award in Internal Quality
Assurance of Assessment Processes and Practice (IQA)
• Need Professional Updating session if IQA gained outside teacher-assessed credit-based learning
• OR one of D34, V1, IVA or IMA; also need to attend a Professional Updating course
• good individual practice in the context of the Centre’s quality assurance
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Sampling • Samples for verification:
– 100% for (new/revised) assessment tasks– 10% or 5 portfolios (whichever greater) for both internal
and external verification– 5% or 5 (whichever greater) for DCS check
• Random sample, not too far in advance• Chosen by IV (internal) or EV (external)• More required if initial sample yields issues• Good practice to sample ALL a new assessor’s work
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Withdrawal
Centres must:• have a contingency plan to protect
learners in the event that they stop running a course
• support learners to the end of every course onto which they enrol
• assess and IV in plenty of time to enable EV before the end date