Post on 21-Jan-2017
@tompeham I @usersnap
BUG REPORT?WHAT IS A
WE ALWAYS TALK ABOUT
BUG REPORTS
Not even Google & are interested in bug reports
Ironically, Google doesn’t answer the question of a bug report either. If you search for bug report on google.com, the first entry is a link to Apple’s bug reporter.
That’s pretty hilarious, because Apple is often critiqued for it’s bad bug reporting tool.
So, what is a bug report?
So, what is a bug report?
In order to answer this question, we need to understand the following concept of bugs, bug reports and bug reporting software.
So, what is a bug report?
bug bug report bug report tool
What is a bug?
This is a bug
What is a bug?
“A software bug is an error, flaw, failure, or fault in a computer program or system that causes it to produce an incorrect or unexpected result or to behave in unintended ways.”
What is a bug?
A software bug is an error, flaw, failure, or fault that produces an incorrect or unexpected result.
The origin of a “bug”
You might wonder, why a bug is called a bug? It’s a great question, because the term bug, describing an software error or failure goes way back to 1945.
1945
The origin of a “bug”
In late 1945, at the University of Harvard, a technical team found something unusual between points in Relay70. The found a real dead bug (the animal) which caused an error.
The origin of a “bug”
What is a bug report?
This is a bug report
What is a bug report?
A bug report “should explain how exactly the product is broken.”
A bug report should follow this simple formula: “This is what we have, this is what we should have instead, so fix it.”
What is a bug report?
How a bug report should NOT looks like.
Good vs. bad bug reportsA good bug report contains the information needed to reproduce and fix problems A bad bug report does not contain the information needed to reproduce and fix problems
A good bug report is an efficient form of communication for both bug reporter and bug receiver A bad bug report is a lengthy, inefficient form of communication for everyone involved
A good bug report is resolved as fast as possible
A bad bug report never gets resolved
A good bug report is sent to the person in charge A bad bug report isn’t filed at all
Good vs. bad bug reportsA good bug report is on point A bad bug report contains no specific information
A good bug report is filed in the defined way A bad bug report is filed in any medium available, but not in the defined way (little hint: Twitter isn’t a good way to file a bug report ;-))
A good bug report establishes a common ground of collaboration A bad bug report doesn’t enable collaboration
What is a bug reporting tool?
This is a bug reporting tool
What is a bug reporting tool?
A bug reporting system is an application “that keeps track of reported software bugs”.
Therefore, a bug reporting software allows you to report, document, store, manage, assign, close & archive bug reports.
OVER TO YOU
There are a lot of do’s and don’ts when it comes to the bug reporting workflow, from bugs, to no bugs.
@tompeham I @usersnap
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