What customers love about a brand

Post on 01-Nov-2014

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How would you make your brand stand out from the rest? Ensuring positive customer experience at every instance is a sure shot way to achieve that. Here are some ways to make customers love your brand and actively vouch for you.

Transcript of What customers love about a brand

What Customers Love About a Brand

NextBee Media

A Great ProductOffers tremendous customer satisfaction

Seek ways to add value to your product, without adding to the costs

Never, Ever compromise on quality

Know your market, get your pricing right

Deliver more than you promise, better than the competition

Exceptional Customer Support

Always listen to your customers

Always strive to improve

Provide Solutions fast

Follow-up quickly

RewardsInspire customers to buy more and stay active

Develop a robust loyalty program to reward your customers

Offer cumulative discounts on purchases

Give choice as a reward. Let customers choose their next reward

Gain New Customers & Reward existing customers through a Referral Program

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Social Media Recognition

Respond to users’ comments

Say ‘Thank you’, when customers share their experiences Use social media to address customer queries

Give away goodies as rewards

Value to Customers

Money spent on marketing research is money well spent

Follow your customer’s online activities

Know what incentives excite them

Keep track of your Customers’ Preferences

Customization

Create a unique

experience for each customer

Personalised solutions add more

value

Allow customers to adjust

every aspect of

your product or

service

Customized service

becomes Irreplaceable

service

Create a solution that fits their needs

Exclusivity

Develop VIP offers and discounts

Surprise your best customers with an exciting reward

Provide exclusive ‘beta’ access to your

new versions/products

Create special rates for your top customers

Create Personal Offers to offer a sweeter experience

We will sum it up for you -

Customers love brands that

deliver

A Great Product

Exceptional Support

Rewards

Social Media Recognition

Value

Customization

Exclusivity

www.nextbee.com

Thank You!

NextBee Media