Post on 14-Apr-2018
WELLNESS DESIGN EVALUATION CRITERIAFOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
2016 GRADUATE RESEARCH FELLOWSHIP SPONSORED BY
YONGYEON CHO
11/13/2017 @ 3:15pm., SUN 3&4, 2017 HCD
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
QUESTIONS
IMPROVE USER EXPERIENCE IN A HEALTHCARE MAIN ENTRY LOBBY?
MEASURE WELLNESS DESIGN EXPERIENCE?
ASSESS DESIGN IN OCCUPANCY OR DURING DESIGN PROCESS?
AN EVALUATION TOOL, ENOUGH IN DIFFERENT CIRCUMSTANCES?
WHAT DESIGN CONSIDERATIONS ARE IMPORTANT IN HEALTHCARE DESIGN?
WELLNESS DESIGN FEATURES = IMPORTANT DESIGN FEATURES?
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
OBJECTIVES OF THE PRESENTATION
WELLNESS CONCEPT in the healthcare environmental design (10MIN)
Existing healthcare DESIGN EVALUATION TOOLS & GUIDELINES (15MIN)
NEW PROCESS to produce a USER-CENTERED wellness design evaluation tool (15MIN)
THE HEALTHCARE MAIN ENTRY LOBBY WELLNESS DESIGN EVALUATION TOOL (10MIN)
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
DEFINITION OF WELLNESS RELATED CONCEPTS
HEALTHrefer more closely to physical, and mental health and to healthy social relationships.
WELL-BEINGrefer to all aspects of quality of life, including financial, occupational and community aspects.
WELLNESSrefer to a similar meaning of health including spiritual, intellectual, and environmental aspects
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
THEORIES & STUDIES RELEVANT TO THE WELLNESS CONCEPT
STRESS
HEALING ENVIRONMENT
SUPPORTIVE DESIGN
ACTIVE DESIGN
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
THEORIES & STUDIES RELEVANT TO THE WELLNESS CONCEPT
STRESS
Stress is linked with psychological, physiological, and behavioral dimensions of wellness (Ulrich, 1991, p.99)
Recent research suggests that the severe stress experienced by caregivers has suppressive effects on their immune system functioning (Kiecolt-Glaser et al., 1987)
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
THEORIES & STUDIES RELEVANT TO THE WELLNESS CONCEPT
HEALING ENVIRONMENT
Healthcare physical environment may have an impact on health by influencing the behaviors, actions, and interactions of patients and their families as well as staff members (Schweitzer et al, 2004)
The influence of the physical environment on the healing process and elaborated further that the physical environment also contributed towards a better quality of life(Joseph, 2006)
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
THEORIES & STUDIES RELEVANT TO THE WELLNESS CONCEPT
SUPPORTIVE DESIGN
Ulrich (1991) developed a supportive design theory that explains essential aspects of healthcare facilities design that help to create an optimum healing environment (Escobar, 2014)
Fostering a perception of control, promoting social support and providing access to nature and other positive distractions (Ulrich. 1991)
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
THEORIES & STUDIES RELEVANT TO THE WELLNESS CONCEPT
ACTIVE DESIGN
Active design is an environmental design that encourages physical activities, based on current academic research as well as best practices and cost-effective solutions.
Active design promises benefits not only for the health of the public but also for the areas of both environmentally friendly design and universal design (Active Design Guidelines, 2010).
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
IMPROVEMENT OF USERS EXPERIENCE
OPTIMAL POSITIVE DISTRACTION
ENHANCING USERS SENSE OF CONTROL
ASPECTS OF SOCIAL SUPPORT
ENHANCEMENT OF SAFETY AND SECURITY
5 WELLNESS DESIGN CRITERIA IN HEALTHCARE MAIN LOBBY FROM LITERATURE
IMPROVEMENT OFUSERS EXPERIENCE
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
Entrance experience
Check-in experience
Waiting experience
Wayfinding experience
Amenities
5 WELLNESS DESIGN CRITERIA IN HEALTHCARE MAIN LOBBY FROM LITERATURE
OPTIMAL POSITIVE DISTRACTION
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
5 WELLNESS DESIGN CRITERIA IN HEALTHCARE MAIN LOBBY FROM LITERATURE
Natural elements
Sensory aspects
ENHANCING USERS SENSE OF CONTROL
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
5 WELLNESS DESIGN CRITERIA IN HEALTHCARE MAIN LOBBY FROM LITERATURE
Privacy
Physical activities
ASPECTS OFSOCIAL SUPPORT
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
5 WELLNESS DESIGN CRITERIA IN HEALTHCARE MAIN LOBBY FROM LITERATURE
Furniture layout
Space configuration
ENHANCEMENT OFSAFETY AND SECURITY
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
5 WELLNESS DESIGN CRITERIA IN HEALTHCARE MAIN LOBBY FROM LITERATURE
Entry access control
Cleanness
Hand washing and hygiene
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
CONTENT ANALYSIS
6 EXISTING EVALUATION TOOLS &DESIGN GUIDELINES
1. Patient Room Post Occupancy Evaluation Tool The Center for health design2. Clinic Design Post Occupancy Evaluation Toolkit - The Center for health design3. Guidelines for Design and Construction of Health Care Facilities - The Facility Guidelines Institute 4. LEED V2009 for Healthcare - U.S Green Building Council 5. Building Occupants Survey System Australia - Building Research & Information 6. Centers for Disease Control and Prevention Work Health Score Card - Centers for Disease Control and Prevention
DEVELOPING WELLNESS DESIGN EVALUATION CRITERIA FOR THE HEALTHCARE MAIN LOBBY FROM EXISTING EVALUATION TOOL & GUIDELINE
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
6 EVALUATION TOOLS AND GUIDELINES ARE CHOSEN ON THE BASIS OF THE FOLLOWING
1. The tools and guidelines are related to the built environment, including interior spaces.
2. The tools and guidelines are not specific to a main lobby (waiting area, public space) in
healthcare design environments.
3. The tools and guidelines are related to human health and wellness.
4. The tools and guidelines have been updated or published before 2014.
5. The tools and guidelines are open to public.
DEVELOPING WELLNESS DESIGN EVALUATION CRITERIA FOR THE HEALTHCARE MAIN LOBBY FROM EXISTING EVALUATION TOOL & GUIDELINE
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
5 STEPS OF CONTENT ANALYSIS
STEP 1.
STEP 2.
STEP 3.
STEP 4.
STEP 5.
Reviewing MAJOR CATEGORIES of the WELLNESS concept applied to the PUBLIC SPACE.
REORGANIZING the selected major criteria according to the 5 WELLNESS DESIGN CRITERIA.
Categorizing SPECIFIC CRITERIA of the selected major criteria into 20 DESIGN FEATURES.
REORGANIZING the specific criteria into 5 wellness design criteria and 20 DESIGN FEATURES.
SUMMARIZING each of the specific criteria into A PHRASE.
DEVELOPING WELLNESS DESIGN EVALUATION CRITERIA FOR THE HEALTHCARE MAIN LOBBY FROM EXISTING EVALUATION TOOL & GUIDELINE
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
STEP 1. Reviewing major categories of the wellness concept applied to the lobby design.PRPOE
Lob
by
Wel
lne
ss
CDPOE
Lob
by
Wel
lne
ss
GDCHF
Lob
by
Wel
lne
ss
EBD goals Design principles Space planning
Improve mobility and reduce falls Enhance Privacy Nursing units Reduce risk of injury Improve access and wayfinding Diagnostic and treatment locations Reduce risk of contamination Enhance waiting experience Patient support service Improve hand sanitation Enhance communication/ interaction between
staff and patient General support services and facilities
Provide safe delivery of care Enhance communication/ teamwork between staff members
Public and administrative areas
Provide efficient delivery of care Reduce patient anxiety Design and construction requirements
Improve communication Reduce patient infection risk Building systemsImprove staff health Reduce staff stress and improve job satisfactio
n
Improve job satisfaction Improve patient flow and throughout
Reduce patient pain, stress, anxiety, and delirium
Reduce resource consumption
Enable & Enhance patient sense of control Improve recycling and reduce waste
Improve patient engagement Provide a healthy environment (reduce negative health effects)
Improve patient satisfaction Enhance security (patient staff facility)
Improve family presence and engagement in patient care
Incorporate state-of-art technology
Improve comfort Reduce noise Respect privacy Ensure durability Enable change readiness/ Future-proofing
Enhance sustainability Provide return on investment
DEVELOPING WELLNESS DESIGN EVALUATION CRITERIA FOR THE HEALTHCARE MAIN LOBBY FROM EXISTING EVALUATION TOOL & GUIDELINE
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
STEP 1. Reviewing major categories of the wellness concept applied to the lobby design.PRPOE
Lob
by
Wel
lne
ss
EBD goals
Improve mobility and reduce falls Reduce risk of injury Reduce risk of contamination Improve hand sanitation Provide safe delivery of care Provide efficient delivery of careImprove communication Improve staff health Improve job satisfaction Reduce patient pain, stress, anxiety, and delirium Enable & Enhance patient sense of control Improve patient engagement Improve patient satisfaction Improve family presence and engagement in patient care Improve comfort Reduce noise
DEVELOPING WELLNESS DESIGN EVALUATION CRITERIA FOR THE HEALTHCARE MAIN LOBBY FROM EXISTING EVALUATION TOOL & GUIDELINE
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
STEP 2. Reorganizing the selected major criteria according to the 5 wellness design criteria.1 Improvement of users experience
2 Optimal positive distraction 3 Enhancing users sense of control
4 Aspects of social support 5 Enhancement of safety and security
PRPOE Reduce patient pain, stress, anxiety, and delirium
Reduce patient pain, stress, anxiety, and delirium
Enable & Enhance patient sense of control
Increase patient engagement Reduce risk of contamination
Increase patient engagement Improve patient satisfaction Improve patient satisfaction Improve comfort Improve hand sanitation
Improve comfort Respect privacy Respect privacyReduce noiseImprove comfort
CDPOE Enhance waiting experience Enhance waiting experience Enhance waiting experience Enhance waiting experience Enhance security (patient staff facility)
Improve access and wayfinding Reduce patient anxiety Enhance Privacy Reduce patient infection risk
Incorporate state-of-art technology
Enhance Privacy Enhance waiting experience
GDCHF Functional program Functional program Functional program Functional programPublic and administrative areas
LEED+HC Sustainable sites Indoor environmental quality Sustainable sites
BOSSA Connection to outdoor environment
Connection to outdoor environment
Noise distraction and privacy Spatial comfort Building image and maintenance
Thermal comfort Visual comfortBuilding image and maintenance Personal control
Visual comfort Spatial comfortIndoor air quality
CWHSC Physical Activity NutritionNutrition Physical Activity
Weight Management
DEVELOPING WELLNESS DESIGN EVALUATION CRITERIA FOR THE HEALTHCARE MAIN LOBBY FROM EXISTING EVALUATION TOOL & GUIDELINE
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
STEP 2. Reorganizing the selected major criteria according to the 5 wellness design criteria.
1 Improvement of users experience
2 Optimal positive distraction
PRPOE Reduce patient pain, stress, anxiety, and delirium
Reduce patient pain, stress, anxiety, and delirium
Increase patient engagement Improve patient satisfaction
Improve comfort Respect privacyReduce noiseImprove comfort
DEVELOPING WELLNESS DESIGN EVALUATION CRITERIA FOR THE HEALTHCARE MAIN LOBBY FROM EXISTING EVALUATION TOOL & GUIDELINE
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
STEP 3. Categorizing specific criteria of the selected major criteria into 20 design features.Category number
Major category Specific criteria Wellness design criteria Design features
PRPOE-01 Reduce patient pain, stress, anxiety, and delirium
Patient has access to views of nature 2. Positive distractions 06. natural elementsPRPOE-02 Nature-themed artwork 2. Positive distractions 08. visual appealsPRPOE-03 Access to music 2. Positive distractions 10. positive sound distractions
PRPOE-04 Physical environment is visually appealing 2. Positive distractions 08. visual appealsPRPOE-05 Large windows for natural daylight and window views 2. Positive distractions 06. natural elementsPRPOE-06 Presence of clock and watch for patient's orientation with time 1. Experiences 04. additional space programPRPOE-07 Presence of clock and watch for patient's orientation with time 2. Positive distractions 09. perception of noisePRPOE-08 Use of white noise/sound masking to reduce disruptions from noise 2. Positive distractions 10. positive sound distractions,
PRPOE-09 Lighting design that allows lighting variation for the purpose of maintaining patients' circadian rhythm
2. Positive distractions 07. controlled lighting system
PRPOE-10 Improve comfort Ventilation and air conditioning system accommodating temperature differences during seasons
2. Positive distractions 11. air comfort and freshness
PRPOE-11 Glare sources controlled to minimize patient discomfort 2. Positive distractions 07. controlled lighting system
PRPOE-12 Furniture suitable for wide age and size variations 4. Social support 17. variety of furniturePRPOE-13 Amenities as considered appropriate, such as power outlets, wireless connection, p
hones1. Experiences 04. additional space program
PRPOE-14 Reduce noise Use of acoustic tiles 2. Positive distractions 09. perception of noisePRPOE-15 Sound-absorbing construction and finish 2. Positive distractions 09. perception of noisePRPOE-16 Respect privacy Technology to filter/mask external noise such as white noise machine 2. Positive distractions 09. perception of noisePRPOE-17 Furniture configured to allow patient and family privacy 3. Control 13. visual and auditory privacy
PRPOE-18 Minimum perceived visibility from public areas 3. Control 13. visual and auditory privacy
DEVELOPING WELLNESS DESIGN EVALUATION CRITERIA FOR THE HEALTHCARE MAIN LOBBY FROM EXISTING EVALUATION TOOL & GUIDELINE
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
STEP 3. Categorizing specific criteria of the selected major criteria into 20 design features.
Category number
Major category
Specific criteriaWellness design criteria
Design features
PRPOE-01 Reduce patient pain, stress, anxiety, and delirium
Patient has access to views of nature 2. Positive distractions 06. natural elementsPRPOE-02 Nature-themed artwork 2. Positive distractions 08. visual appeals
PRPOE-03 Access to music 2. Positive distractions 10. positive sound distractions
PRPOE-04 Physical environment is visually appealing 2. Positive distractions 08. visual appeals
PRPOE-05Large windows for natural daylight and window views
2. Positive distractions 06. natural elements
PRPOE-06Presence of clock and watch for patient's orientation with time
1. Experiences 04. additional space program
PRPOE-07Presence of clock and watch for patient's orientation with time
2. Positive distractions 09. perception of noise
PRPOE-08Use of white noise/sound masking to reduce disruptions from noise
2. Positive distractions 10. positive sound distractions
PRPOE-09Lighting design that allows lighting variation for the purpose of maintaining patients' circadian rhythm
2. Positive distractions 07. controlled lighting system
DEVELOPING WELLNESS DESIGN EVALUATION CRITERIA FOR THE HEALTHCARE MAIN LOBBY FROM EXISTING EVALUATION TOOL & GUIDELINE
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
STEP 4. Reorganizing the specific criteria into 5 wellness design criteria and 20 design feature.Wellness design criteria
Design features
Specifics Category number
2. Optimal positive distraction
06. Nature elements
External view BOSSA-10Access to daylight BOSSA-11Windows and/or skylight provide plenty of direct or indirect natural light CDPOE-11
Indoor plants, outside nature/gardens, artwork, or other pleasant stimuli are visible for users
CDPOE-16
Light and views - use of natural light, illumination, and views in the physical environment
GDCHF-07
Provide a garden or other controlled exterior space that is accessible to building users GDCHF-08
Daylight and views - daylight LEED+HC-07
Daylight and views - views LEED+HC-08
Patient has access to views of nature PRPOE-01Large windows for natural daylight and window views PRPOE-05
07. Controlled lighting system
Lighting BOSSA-13Indirect lighting should be considered to reduce glare GDCHF-09
Lighting design that allows lighting variation for the purpose of maintaining patients' circadian rhythm
PRPOE-09
Glare sources controlled to minimize patient discomfort PRPOE-11
Glare controlled PRPOE-20
DEVELOPING WELLNESS DESIGN EVALUATION CRITERIA FOR THE HEALTHCARE MAIN LOBBY FROM EXISTING EVALUATION TOOL & GUIDELINE
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
STEP 4. Reorganizing the specific criteria into 5 wellness design criteria and 20 design feature.Wellness design criteria
Design features
Specifics Category number
2. Optimal positive distraction
06. Nature elements
External view BOSSA-10Access to daylight BOSSA-11Windows and/or skylight provide plenty of direct or indirect natural light CDPOE-11
Indoor plants, outside nature/gardens, artwork, or other pleasant stimuli are visible for users
CDPOE-16
Light and views - use of natural light, illumination, and views in the physical environment
GDCHF-07
Provide a garden or other controlled exterior space that is accessible to building users GDCHF-08
Daylight and views - daylight LEED+HC-07
Daylight and views - views LEED+HC-08
Patient has access to views of nature PRPOE-01Large windows for natural daylight and window views PRPOE-05
07. Controlled lighting system
Lighting BOSSA-13Indirect lighting should be considered to reduce glare GDCHF-09
Lighting design that allows lighting variation for the purpose of maintaining patients' circadian rhythm
PRPOE-09
Glare sources controlled to minimize patient discomfort PRPOE-11
Glare controlled PRPOE-20
DEVELOPING WELLNESS DESIGN EVALUATION CRITERIA FOR THE HEALTHCARE MAIN LOBBY FROM EXISTING EVALUATION TOOL & GUIDELINE
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
STEP 5. Summarizing each of the specific criteria into a phrase.Wellness design criteria
Design features Summary of specifics
1. Improvement of users experience
01.Entrance experience Covered area for vehicle drop off and pick up, proximity of parking lots, pedestrian entrance, clear signage, bicycle lots02.Entry vestibule experience Wheelchair storage area that out of the path of traffic, view of drop off and pick up area, waiting area for discharge
03.Basic space program Information center, waiting area, public restrooms for male, female, and family, space for special group of people04.Additional space program Kids area, multi-purpose lactation, place of respite, drinking water, local phone calls, power outlets, wireless connection, clock, waiting
monitor, vending area, kiosks or other displays for information, clear signage and landmark for wayfinding05.Accessibility to other space Cafe, gift shop, book store, chapel, business center, family library, exercise facility on-site, convenience store
2. Optimal positive distraction
06.Nature elements Skylight, large windows for outside view, accessible gardens, indoor plants, water features07.Controlled lighting system Overall experiences of lighting, minimizing glare on the floor, providing efficient lighting for the purpose of circadian rhythm, lighting a
esthetic08.Visual appeals Hospital brand, harmonized color, finishes, materials, nature themed artworks09.Perception of noise Noise from equipment, sound of footsteps, murmur of conversation10.Positive sound distractions White noise, access to soothing music, nature sound such as from water feature, or interior healing garden
11.Air comfort and freshness Comfortable air temperature, relative humidity, and flow speed, no unpleasant smell, air quality and freshness, appropriate temperature in season
3. Enhancing users sense of control
12.Environmental support for physical activities
Highly visible staircase, interior healing garden, meditation garden, indoor climbing wall, space for free body fat assessment
13.Visual and auditory privacy Barriers in seating, privacy screens on registration area and/or kiosks
14.User controlled environments Adjustable furniture, adequate storage space for personal belongings, manual shading system
15.Information for healthier life Brochures, or pamphlets that address the benefits of health eating, overweight, or obese, nutritional information for foods and beverages sold in vending area, local farmers' market information
4. Aspects of social support
16.Space configuration Visibility within space, spatial connectivity17.Variety of furniture Variety of seating options for different group sizes, wide age groups and size variations
5. Enhancement of safety and security
18.Access control system Protection devices, automatically closed door with alarms, safeguard staff, adequate exterior lighting19.Cleanness and maintenance Cleanness of overall waiting area, quality of maintenance, public restroom experience
20.Infection control system Plenty of sinks and/or alcohol gel dispensers in visible and accessible locations, separated area for infectious visitors, visual cues as reminders for hand washing/ sanitation
DEVELOPING WELLNESS DESIGN EVALUATION CRITERIA FOR THE HEALTHCARE MAIN LOBBY FROM EXISTING EVALUATION TOOL & GUIDELINE
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
STEP 5. Summarizing each of the specific criteria into a phrase.Wellness design criteria
Design features Summary of specifics
2. Optimal positive distraction
06.Nature elements Skylight, large windows for outside view, accessible gardens, indoor plants, water features
07.Controlled lighting system
Overall experiences of lighting, minimizing glare on the floor, providing efficient lighting for the purpose of circadian rhythm, lighting aesthetic
08.Visual appeals Hospital brand, harmonized color, finishes, materials, nature themed artworks
09.Perception of noise Noise from equipment, sound of footsteps, murmur of conversation
10.Positive sound distractions
White noise, access to soothing music, nature sound such as from water feature, or interior healing garden
11.Air comfort and freshness
Comfortable air temperature, relative humidity, and flow speed, no unpleasant smell, air quality and freshness, appropriate temperature in season
DEVELOPING WELLNESS DESIGN EVALUATION CRITERIA FOR THE HEALTHCARE MAIN LOBBY FROM EXISTING EVALUATION TOOL & GUIDELINE
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
SURVEY1. Online survey implemented from Qualtrics survey panel, The survey obtained total N=899
2. The research purchased and used 299 participants responses for the most reliable survey results
(4) DEMOGRAPHY QUESTIONS(4) VISITING PATTERN QUESTIONSUSER EXPERIENCE OF THE (20) DESIGN FEATURESIMPORTANCE / IMPACT ON USERS PHYCIAL, EMOTIONAL, SOCIAL
3. Data analysis with EXCEL and SPSS for comparing means, t-test, and ANOVA
DEVELOPING WELLNESS DESIGN EVALUATION CRITERIA FOR THE HEALTHCARE MAIN ENTRY LOBBY WITH USERS EXPERIENCE
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
(4) DEMOGRAPHY QUESTIONS
DEVELOPING WELLNESS DESIGN EVALUATION CRITERIA FOR THE HEALTHCARE MAIN ENTRY LOBBY WITH USERS EXPERIENCE
1. GENDER
2. AGE GROUP
3. EDUCATION LEVEL
4. DESIGN BACKGROUND
M / F
18-35 / 35-50 / 50- 69 / 70-87
H / 2 / 4 / P / D
Y / N
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
(4) VISITING PATTERN QUESTIONS
DEVELOPING WELLNESS DESIGN EVALUATION CRITERIA FOR THE HEALTHCARE MAIN ENTRY LOBBY WITH USERS EXPERIENCE
1. TYPE OF HEALTHCARE FACILITY
2. PURPOSE OF VISIT
3. DURATION OF STAY
4. FREQUENCY OF VISIT
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
USER EXPERIENCE OF THE (20) DESIGN FEATURES
DEVELOPING WELLNESS DESIGN EVALUATION CRITERIA FOR THE HEALTHCARE MAIN ENTRY LOBBY WITH USERS EXPERIENCE
1. entrance experience2. entry vestibule experience3. access control system4. basic space program5. additional space program6. accessibility to other space7. space configuration8. environmental support for physical activities 9. variety of furniture10. nature elements11. controlled lighting system12. visual appeal13. visual and auditory privacy14. perception of noise15. positive sound distractions16. air comfort and freshness17. User-controlled environments18. cleanness and maintenance19. infection control system20. information for healthier life
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
DEVELOPING WELLNESS DESIGN EVALUATION CRITERIA FOR THE HEALTHCARE MAIN ENTRY LOBBY WITH USERS EXPERIENCE
SURVEY RESULTS MEAN VALUE OF THE FEATURES
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
DEVELOPING WELLNESS DESIGN EVALUATION CRITERIA FOR THE HEALTHCARE MAIN ENTRY LOBBY WITH USERS EXPERIENCE
SURVEY RESULTS MEAN VALUE OF THE FEATURES BY 5 WELLNESS GOAL
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
DEVELOPING WELLNESS DESIGN EVALUATION CRITERIA FOR THE HEALTHCARE MAIN ENTRY LOBBY WITH USERS EXPERIENCE
SURVEY RESULTS MEAN VALUE OF THE 5 WELLNESS GOAL
0.00
0.50
1.00
1.50
2.00
2.50
3.00
3.50
4.00
4.50
Criteria 1.Improvements of
users facility experience
Criteria 2.Optimal positive
distractions
Criteria 3.Enhancing users sense of control
Criteria 4.Aspects of users
social support
Criteria 5.Enhancement of
safety and security
User's perception on the Importance of the wellness experience in the main lobby
1
52 3 4
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
DEVELOPING WELLNESS DESIGN EVALUATION CRITERIA FOR THE HEALTHCARE MAIN ENTRY LOBBY WITH USERS EXPERIENCE
SURVEY RESULTSGENDER
49.5
MALE
50.5
FEMALE
IMPORTANCEOF THE DESIGN
IMPACET ON PHYSICAL WELL-BING
EMOTIONAL HEALTH
SOCIAL INTERACTION
1 / 20
7 / 207 / 201 / 20
T-TEST
NUMBER OF DESIGN FEATURE (20) INDICATE
SIGNIFICANT DIFFERENCE
* SIG. >0.05
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
DEVELOPING WELLNESS DESIGN EVALUATION CRITERIA FOR THE HEALTHCARE MAIN ENTRY LOBBY WITH USERS EXPERIENCE
SURVEY RESULTSAGE GROUP
26.8
18-34
29.4
35-50
37.8
51-69
6.0
70-87
IMPORTANCEOF THE DESIGN
IMPACET ON PHYSICAL WELL-BING
EMOTIONAL HEALTH
SOCIAL INTERACTION
11 / 20
11 / 208 / 20
12 / 20
ANOVA
NUMBER OF DESIGN FEATURE (20) INDICATE
SIGNIFICANT DIFFERENCE
* SIG. >0.05
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
DEVELOPING WELLNESS DESIGN EVALUATION CRITERIA FOR THE HEALTHCARE MAIN ENTRY LOBBY WITH USERS EXPERIENCE
SURVEY RESULTSEDUCATION LEVEL
2.3
> HIGH SCHOOL
21.1
HIGH SCHOOL
21.4
COLLEGE
9.0
2 YEAR
31.4
4 YEAR
13.4
PRO-FESSIONAL
1.3
DOC-TORATE
IMPORTANCEOF THE DESIGN
IMPACET ON PHYSICAL WELL-BING
EMOTIONAL HEALTH
SOCIAL INTERACTION
5 / 20
1 / 203 / 204 / 20
ANOVA
NUMBER OF DESIGN FEATURE (20) INDICATE
SIGNIFICANT DIFFERENCE
* SIG. >0.05
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
DEVELOPING WELLNESS DESIGN EVALUATION CRITERIA FOR THE HEALTHCARE MAIN ENTRY LOBBY WITH USERS EXPERIENCE
SURVEY RESULTSDESIGN BACKGROUND
13.0
DESIGN
77.6
NON-
DESIGN
9.4
N/A
IMPORTANCEOF THE DESIGN
IMPACET ON PHYSICAL WELL-BING
EMOTIONAL HEALTH
SOCIAL INTERACTION
0 / 20
14 / 2010 / 2020 / 20
T-TEST
NUMBER OF DESIGN FEATURE (20) INDICATE
SIGNIFICANT DIFFERENCE
* SIG. >0.05
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
DEVELOPING WELLNESS DESIGN EVALUATION CRITERIA FOR THE HEALTHCARE MAIN ENTRY LOBBY WITH USERS EXPERIENCE
SURVEY RESULTSTYPE OF HEALTHCARE FACILITY
59.2
HOSPITAL
29.1
AMBUL
ATORY
7.4
RESIDE
NTIAL
4.3
OTHER
IMPORTANCEOF THE DESIGN
IMPACET ON PHYSICAL WELL-BING
EMOTIONAL HEALTH
SOCIAL INTERACTION
10 / 20
3 / 205 / 20
10 / 20
ANOVA
NUMBER OF DESIGN FEATURE (20) INDICATE
SIGNIFICANT DIFFERENCE
* SIG. >0.05
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
DEVELOPING WELLNESS DESIGN EVALUATION CRITERIA FOR THE HEALTHCARE MAIN ENTRY LOBBY WITH USERS EXPERIENCE
SURVEY RESULTSFREQUENCY OF VISIT
47.5
11.7
LESS ONE/
A YEAR
19.1
9.0
4.31.7 2.3 1.3
3.0
IMPORTANCEOF THE DESIGN
IMPACET ON PHYSICAL WELL-BING
EMOTIONAL HEALTH
SOCIAL INTERACTION
12 / 20
2 / 205 / 20
12 / 20
ANOVA
NUMBER OF DESIGN FEATURE (20) INDICATE
SIGNIFICANT DIFFERENCE
* SIG. >0.05
1-2/A
YEAR
1/3
MONTHS
1/A
MONTHS
2/A
MONTHS
1/A
WEEK
2/A
WEEK
MORE 4/A
WEEK
EVERY DAY
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
DEVELOPING WELLNESS DESIGN EVALUATION CRITERIA FOR THE HEALTHCARE MAIN ENTRY LOBBY WITH USERS EXPERIENCE
SURVEY RESULTSDURATION OF STAY
20.4
LESS 1
HOUR
47.2
1-2HOURS
17.7
2-4HOURS
5.43.0
4.71.7
4-6HOURS
6-8HOURS
ALL DAY
DO NOT KNOW
IMPORTANCEOF THE DESIGN
IMPACET ON PHYSICAL WELL-BING
EMOTIONAL HEALTH
SOCIAL INTERACTION
2 / 20
0 / 206 / 201 / 20
ANOVA
NUMBER OF DESIGN FEATURE (20) INDICATE
SIGNIFICANT DIFFERENCE
* SIG. >0.05
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
DEVELOPING WELLNESS DESIGN EVALUATION CRITERIA FOR THE HEALTHCARE MAIN ENTRY LOBBY WITH USERS EXPERIENCE
SURVEY RESULTSPURPOSE OF VISIT
80.3
PATIENT
17.4
VISITOR
2.3
N/ASTAFF
0.0
IMPORTANCEOF THE DESIGN
IMPACET ON PHYSICAL WELL-BING
EMOTIONAL HEALTH
SOCIAL INTERACTION
18 / 20
16 / 2015 / 2018 / 20
ANOVA
NUMBER OF DESIGN FEATURE (20) INDICATE
SIGNIFICANT DIFFERENCE
* SIG. >0.05
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
THE TOOL
INTRODUCING THE WELLNESS DESIGN EVALUATION TOOL FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
THE HEALTHCARE MAIN ENTRY LOBBY DESIGN EVALUATION TOOL
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
THE HEALTHCARE MAIN ENTRY LOBBY DESIGN EVALUATION TOOL
MAIN TABCOVER TAB DETAIL TAB
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
THE HEALTHCARE MAIN ENTRY LOBBY DESIGN EVALUATION TOOL
Goals of the evaluation tool
Basic information regarding of the evaluation
How to use the tool
Main tabTabs for design features
COVER TAB
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
THE HEALTHCARE MAIN ENTRY LOBBY DESIGN EVALUATION TOOL
Itemized scores
Percentile ranks (0 - 100)
Level of quality based on percentile ranks
Main questions
20 Design features and the specifics
MAIN TAB
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
THE HEALTHCARE MAIN ENTRY LOBBY DESIGN EVALUATION TOOL
Diagram
Written explanations
Reference guide for users
Navigation
DETAIL TAB
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
THE HEALTHCARE MAIN ENTRY LOBBY DESIGN EVALUATION TOOL
Itemized scores
Percentile ranks (0 - 100)
Level of quality based on percentile ranks
Main questions
20 Design features and the specifics
MAIN TAB
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
THE HEALTHCARE MAIN ENTRY LOBBY DESIGN EVALUATION TOOLA formula for a Itemized score
Mean value of importance of the design features
Mean value of impacts on physical well-being
Mean value of impacts on emotional health
Mean value of impacts on social interaction
Itemized scores of design features
01. entrance experience 3.37 2.64 2.68 2.58 26.6 02. entry vestibule experience 3.05 2.66 2.68 2.60 24.2 03. basic space program 3.86 2.92 3.00 2.99 34.4 04. additional space program 3.41 2.65 2.97 2.93 29.2 05. accessibility to other space 2.55 2.49 2.70 2.72 20.2 06. nature elements 3.30 2.68 3.24 2.72 28.5 07. controlled lighting system 3.15 2.76 2.90 2.47 25.7 08. visual appeals 2.84 2.33 2.87 2.51 21.9 09. perception of noise 3.09 2.35 2.58 2.50 23.0 10. positive sound distractions 2.86 2.52 2.97 2.57 23.1 11. air comfort and freshness 3.98 3.26 3.25 2.83 37.2 12. environmental support for physical activities 2.70 2.82 2.85 2.67 22.5
13. visual and auditory privacy 3.39 2.50 2.96 2.83 28.1 14. user controlled environment 2.63 2.62 2.68 2.53 20.6 15. information for healthier life 2.83 2.83 2.73 2.53 22.9 16. space configuration 3.02 2.55 2.76 2.69 24.2 17. variety of furniture 2.85 2.71 2.59 2.72 22.8 18. access control system 3.22 2.76 2.79 2.54 26.1 19. cleanness and maintenance 3.47 3.42 3.44 3.04 34.4 20. infection control 4.28 3.57 3.21 2.84 41.2
Color code for the scores
Survey result
Mean value of importance of the design features
Mean value of impacts on physical well-being
Mean value of impacts on emotional health
Mean value of impacts on social interaction
Itemized scores of design features
01. entrance experience
3.37
2.64
2.68
2.58
26.6
02. entry vestibule experience
3.05
2.66
2.68
2.60
24.2
03. basic space program
3.86
2.92
3.00
2.99
34.4
04. additional space program
3.41
2.65
2.97
2.93
29.2
05. accessibility to other space
2.55
2.49
2.70
2.72
20.2
06. nature elements
3.30
2.68
3.24
2.72
28.5
07. controlled lighting system
3.15
2.76
2.90
2.47
25.7
08. visual appeals
2.84
2.33
2.87
2.51
21.9
09. perception of noise
3.09
2.35
2.58
2.50
23.0
10. positive sound distractions
2.86
2.52
2.97
2.57
23.1
11. air comfort and freshness
3.98
3.26
3.25
2.83
37.2
12. environmental support for physical activities
2.70
2.82
2.85
2.67
22.5
13. visual and auditory privacy
3.39
2.50
2.96
2.83
28.1
14. user controlled environment
2.63
2.62
2.68
2.53
20.6
15. information for healthier life
2.83
2.83
2.73
2.53
22.9
16. space configuration
3.02
2.55
2.76
2.69
24.2
17. variety of furniture
2.85
2.71
2.59
2.72
22.8
18. access control system
3.22
2.76
2.79
2.54
26.1
19. cleanness and maintenance
3.47
3.42
3.44
3.04
34.4
20. infection control
4.28
3.57
3.21
2.84
41.2
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
THE HEALTHCARE MAIN ENTRY LOBBY DESIGN EVALUATION TOOL
A formula for Percentile ranks based on raw score
Level of quality based on percentile ranks
Check all Best
WELLNESS DESIGN EVALUATION CRITERIA FOR THE MAIN LOBBY IN A HEALTHCARE FACILITY
THE HEALTHCARE MAIN ENTRY LOBBY DESIGN EVALUATION TOOL
Link - the tool
THANK YOU
choyongyeon1983@gmail.comyongyeon.cho@hok.com
AAHID GRADUATE RESEARCH FELLOWSHIP11/13/2017. YONGYEON CHO
This research was funded in part by the Steelcase Corporation and the American Academy of Healthcare Interior Designers, Inc.Any opinions, findings, conclusions or recommendations expressed in this publication are those of the author and do not
necessarily reflect the views of the American Academy of Healthcare Interior Designers, Inc. or Steelcase
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