Managing Upwards Welcome to Balancing

and Downwards

Managing: 1. Down 2. Up 3. Peers 4. People outside 5. Self

Big message

Ask yourself:

“Which

do I play for?”

Boss

Boss

Boss

Who’s the boss?

Sub

‘Grandparent’

You

Support the Line

Insist on the Line

1

Know what is YOUR

job!

What is my job?

THIS IS MY

JOB!

2 Essential Questions

1. What is the purpose of my job?

2. What do I need to do to achieve that purpose?

5 Essential Steps

‘To Do’ List

Rocks and Gravel

Something that’s ‘urgent’ is not necessarily important

Urgency and Importance are NOT the same thing

Diary 9

10

11

12

1

2

3

4

5

Reactive Time

Active Tasks

Reactive Time

Reactive Time

Active Tasks

Reactive Time Planning Time

Lunch

NO ‘Urgent’ NO ‘ASAP’

2

of communication

Walk the Job

Talk to the Team

Meet with every individual

Every Month

50% of the relationship with

your boss is yours

Don’t forget Don’t forget

3

Learn to be assertiveness

PASSIVE AGGRESSIVE

ASSERTIVENESS ????

PASSIVE AGGRESSIVE

ASSERTIVENESS

OWN NEEDS

OTHER’S NEEDS

Aggressive Passive A

sser

tive

Passive behaviour is:

• Opting out • Avoiding confrontation • Finding difficulty in taking responsibility

or decisions • Feeling like a victim • Blaming others for events • Being apologetic and refusing

compliments

Aggressive behaviour is:

• Frightening, threatening, loud • Willing to achieve goals at the expense

of others • Out to ‘win’ • Defensive, belligerent • Explosive, unpredictable

Manipulative behaviour is:

• Indirectly aggressive • Cunning • Controlling others in an insidious way,

i.e. by sarcasm or sulking • Two-faced - pleasant to people to their

faces but poisonous behind their backs • Devious

Assertive behaviour is: • Achieving goals without damaging others • Protective of own rights and respectful of

other people’s rights • Feeling good about yourself, having an

appropriate level of confidence • Being socially and emotionally expressive • Making your own choices and taking

responsibility for them • Asking directly for your own needs to be met,

whilst accepting the risk of rejection

Balancing Managing Upwards Thanks for coming to

and downwards