Post on 11-Sep-2014
description
Web Analytics Essentials
Gordon Choi
April 2012
http://www.gordonchoi.com/
www.gordonchoi.com
Gordon Choi – www.gordonchoi.com
http://www.gordonchoi.com/
2009-Present (Shanghai, China)Web analytics integration & SEO/SEM analytics integration for online travel industry (e.g. Ctrip.com)
2002-2008 (South Africa + Hangzhou, China)Performance-based SEM/SEO for global & Chinese markets
1991-2001 (South Africa)A bit of computer programming & didn’t do much
Before 1990 (Hong Kong)Just a kid
Web Analytics Essentials
http://www.gordonchoi.com/
1. Web Analytics Principles & Scope
2. Google Analytics Basic Setup
3. Web Analytics Reports & KPI Metrics for Web Analysts focusing on SEO & SEM
4. Google Analytics Tips
5. Google Analytics Advanced Setup
Web Analytics Principles & Scope
http://www.gordonchoi.com/
What is Web Analytics? Why Web Analytics?
http://www.gordonchoi.com/
What is WA?
- Web analytics is the measurement, collection, analysis and reporting of Internet data for purpose of understanding and optimizing web usage – Avinash Kaushik & Wikipedia.org
Why WA?
- Web statistics of your site are captured 24 hours a day & can be built into regular web reports.- Connects web statistics to your KPI metrics.- Helps identifying areas on your site that need improvement.
Data Capture Methods & Tools
http://www.gordonchoi.com/
1. Web Log Files
- Data captured on server side- Smallest data unit = By web element e.g. CSS, ico
2. JavaScript Tags
- Data captured on browser side- Smallest data unit = By web page e.g. HTML
JavaScript-based WA
http://www.gordonchoi.com/
Benefits:
1. URL based 2. Cookies based3. Easy installation with JavaScript tags4. Allows customized setup to capture more user actions / events5. No / minimal data storage issue
JavaScript-based WA
http://www.gordonchoi.com/
Shortcomings:
1. May require good URL structure planning2. No bot data e.g. Googlebot, baiduspider3. No page error data4. Doesn’t work on non JavaScript based browsers5. JavaScript heavy web pages
JavaScript-based Web Analytics Tools
http://www.gordonchoi.com/
WA Examples:
1. Google Analytics2. Yahoo Web Analytics3. 百度统计 (Baidu) - CN4. Adobe Site Catalyst - Paid5. 99Click – CN / Paid6. Piwik – Open Source
Google Analytics Basic Setup
http://www.gordonchoi.com/
Multiple Sub-domains
Chinese Search Engines
Profile Filters
Google’s Web Data Cycle
http://www.gordonchoi.com/
1. Web users visit websites in the Internet2. Google crawls the Web & stores web data in the Index3. Google collects web data from sites using GA & stores web data in GA servers4. Google provides website’s organic search data to users through GWT5. Google provides website’s analytics data to users through GA
How does Google Analytics (GA) work?
http://www.gordonchoi.com/
Google Analytics Tracking Code (GATC):<script type="text/javascript"> var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-1234567-8']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })();</script>
GA collects visitors’ web usage data on your site through this basic GATC which is JavaScript based.
Make sure you install GATC on EVERY page of your site.
How does Google Analytics (GA) work?
http://www.gordonchoi.com/
1. A web user visits a page on your site.2. Your web server returns the page’s content and the GATC to the user’s browser.3. The GATC executes, captures the page view, cookies & other visitor details and sends the data to GA’s servers.4. GA may send cookie data to the user’s browser.
Google Analytics Account Setup
http://www.gordonchoi.com/
To use GA,1. Create a new Gmail or use your existing Gmail:e.g. YourName@gmail.com
OR2. Add your non-Gmail to Google Account:e.g. https://accounts.google.com/NewAccount
Google Analytics Profile Setup
http://www.gordonchoi.com/
To set up GA, you’ll have to be a GA Administrator with full access to your GA account
Create a GA profile
GATC Setup
http://www.gordonchoi.com/
GATC Setup - Standard
http://www.gordonchoi.com/
GATC (standard), if your site is on only one domain & no sub-domain, e.g.http://www.ctrip.com/
<script type="text/javascript"> var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-1234567-8']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })();</script>
GATC Setup – Multiple Sub-domains
http://www.gordonchoi.com/
GATC (customized), if your site is on multiple sub-domains, e.g.http://www.ctrip.com/http://hotels.ctrip.com/http://flights.ctrip.com/
<script type="text/javascript"> var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-1234567-8']); _gaq.push(['_setDomainName', '.ctrip.com']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })();</script>
_gaq.push(['_setDomainName', '.ctrip.com']);
GATC Setup – Multiple Domains
http://www.gordonchoi.com/
GATC (customized), if your site is on multiple domains & sub-domains, e.g.http://www.ctrip.com/http://www.lvping.com/http://flights.ctrip.com/
<script type="text/javascript"> var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-1234567-8']); _gaq.push(['_setDomainName', '.ctrip.com']); _gaq.push(['_setAllowLinker', true]); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })();</script>
_gaq.push(['_setDomainName', '.ctrip.com']); _gaq.push(['_setAllowLinker', true]);
GATC Setup – Chinese Search Engines
http://www.gordonchoi.com/
GATC (customized), if you are to track Soso, Sogou & Youdao as Search Engine Referrals.
<script type="text/javascript"> var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-1234567-8']); _gaq.push(['_addOrganic', 'soso', 'w']); _gaq.push(['_addOrganic', 'sogou', 'query']); _gaq.push(['_addOrganic', 'youdao', 'q']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })();</script>
_gaq.push(['_addOrganic', 'soso', 'w']);_gaq.push(['_addOrganic', 'sogou', 'query']);_gaq.push(['_addOrganic', 'youdao', 'q']);
GA Setup – Profile Filters
http://www.gordonchoi.com/
Create filters to:
1. Remove traffic from internal IP addresses, e.g. Your own IP2. Remove traffic from internal domain names, e.g. Intranet 3. Show all URLs in lowercase 4. Show all URLs with full paths
Profile Filter: Lowercase URLs
http://www.gordonchoi.com/
Lowercase URL filter consolidates URLs in different cases into a single URL & makes it easy for you to look at your web pages per URL in GA reports.
Without filter, 2 different entries (URLs) in GA:www.example.com/INDEX.html 20 visitswww.example.com/index.html 100 visits
With filter, 1 entry (URL) in GA:www.example.com/index.html 120 visits
Profile Filter: Lowercase URLs
http://www.gordonchoi.com/
Profile Filter: URLs in Full Path
http://www.gordonchoi.com/
For a multiple sub-domain site, 2 different URLs:www.ctrip.com/index.htmlhotels.ctrip.com/index.html
Without full path filter, URLs will show up in GA as: /index.html/index.html
Without full path filter, URLs will show up in GA as: www.ctrip.com/index.htmlhotels.ctrip.com/index.html
Profile Filter: URLs in Full Path
http://www.gordonchoi.com/
Regular Expression: http://support.google.com/googleanalytics/bin/answer.py?hl=en&answer=55582
GA Profile: Best Practices
http://www.gordonchoi.com/
Two types of GA access:1. Administrator = full access to GA account e.g. You, the web analyst, should be the Admin
2. User = view access to all reportse.g. Anyone else can be granted user access
Profile tips:1. You can create multiple profiles for any one site2. Always keep 1 profile without any filter3. User access is profile based
Web Analytics Reports & KPI Metrics
http://www.gordonchoi.com/
A Web Analyst’s Guide to focus on
SEO & SEM Analytics
through Google Analytics
Web Analytics Reports & KPI Metrics
http://www.gordonchoi.com/
1. Web Analysts2. Basic Reporting3. Goal Conversions 4. Segmentation 5. SEM Tracking6. SEO Reports7. Site Search
Web Analysts
http://www.gordonchoi.com/
What is a Web Analyst?
Web analysts are professionals who use digital measurement tools, digitally collected data and analysis skills to improve the Internet for individuals and institutions
Digital (Web) Analytics Association
Web Analysts
http://www.gordonchoi.com/
A Web Analyst's Typical Work Day
20%
20%
20%
20%
10%
10%Reporting
Analyze AcquisitionStrategies
Understanding On-siteCustomer Experience
Staying Plugged into theContext
Explore New StrategicOptions
Take Breaks
According to Avinash Kaushik…
Basic Reporting
http://www.gordonchoi.com/
1. Trends on overall site traffic (i.e. visits)2. % Direct vs. % Search vs. % Referring Sites3. % New Visitor vs. % Returning Visitors 4. Visitor Frequency - Counts of visits 5. Visitor Recency - Days since last visit 6. Geography: countries, cities 7. Browsers, languages, mobile devices8. Trends on SEO/SEM traffic 9. Top SEO keywords 10. Top SEM keywords11. Top pages 12. Top landing pages 13. Site search14. In-page analytics i.e. click distribution
Basic Reporting
http://www.gordonchoi.com/
Decide Reporting Frequency:1. Daily, 2. Weekly, 3. Monthly, 4. Quarterly
Metrics:1. Visitors vs. Visits2. Visits vs. Page Views 3. Page Views vs. Unique Page Views4. New Visitors vs. Returning Visitors5. Bounce Rate vs. Exit Rate6. Time on Site vs. Time on Page7. Clicks vs. Visits
Weekly Reports
http://www.gordonchoi.com/
Run these reports once a week:
1. Your site’s trend by visits i.e. How many visits per day this week vs. last week vs. this week last year?
2. Top 10 countries or top 10 cities by visits?
3. Top 20 pages by page views?
4. Top 100 SEO keywords by visits?
5. Top 100 SEM keywords by visits?
Direct Traffic vs. Search Engines vs. Referring Sites
http://www.gordonchoi.com/
Monitor fluctuation in traffic source typesReport frequency = Weekly
Direct Traffic vs. Search Engines vs. Referring Sites
http://www.gordonchoi.com/
Examples on Analysis:
DT=65%, SE=10%, RS=25% Strong brand but low SE traffic - Need to improve SEO & SEM
DT=15%, SE=40%, RS=45%Weak brand - Need to improve brand awareness
DT=20%, SE=70%, RS=12%Too reliant on SE traffic – Need to diversify traffic sources
New Visitors vs. Returning Visitors
http://www.gordonchoi.com/
Monitor fluctuation in visitor typesReport frequency = Weekly
New Visitors vs. Returning Visitors
http://www.gordonchoi.com/
Examples on Analysis:
New=85%, Returning=15% 1. A new website, OR website is unable retain users 2. Need a plan to retain new users
New=20%, Returning=80%1. Monetizing through repeat users2. Need to a plan to acquire new users
Reports (Once Every 6 Months)
http://www.gordonchoi.com/
Run these reports once every 6 months:
1. How often do people visit your site?
2. What were the last time people visited your site?
3. What browsers (e.g. IE7, 8, 9, Firefox, Chrome)?
4. What mobile devices (e.g. IPhone, IPad, etc)?
Daily Reports
http://www.gordonchoi.com/
Whether you track sign-ups & orders through GA or your internal system, run this report every day:
GA Goals
http://www.gordonchoi.com/
Track site conversions through GA’s goals.
Set up one of the goal types:1. URL destination2. Visit duration3. Page / visit4. Event
GA Goals
http://www.gordonchoi.com/
GA Goal Funnels
http://www.gordonchoi.com/
Typical goal funnel URLs:
1. www.example.com/search-list/2. www.example.com/product-details/3. www.example.com/checkout/4. www.example.com/payment-info/5. www.example.com/delivery-info/6. www.example.com/confirm-info/7. www.example.com/complete/ (GOAL)
GA Goal Funnels – Reservation Booked
http://www.gordonchoi.com/
GA Goal Funnels – Purchase Made
http://www.gordonchoi.com/
Segmentation – Traffic Sources
http://www.gordonchoi.com/
Segment by Traffic Sources:
(none) / directgoogle / organic baidu / organicgoogle cpcbaidu cpchao123.com / referralchinatravel.net / referraltwitter / referralfacebook / referral
Segmentation – Traffic Sources
http://www.gordonchoi.com/
Traffic Metrics by Traffic Sources:
Conversion Metrics by Traffic Sources:
Segmentation - Direct Traffic
http://www.gordonchoi.com/
Is Direct Traffic Really Direct Traffic?
1. Direct typing in address bar of browser2. Browser bookmarks3. Untagged links through Windows Live (MSN) Messenger, emails, PDF documents, etc4. Lost referral value e.g. Cookies reset
Some direct traffic of your site comes through organic search as brand keywords e.g. Ctrip, Amazon, Taobao
Segmentation - Bounce Rate
http://www.gordonchoi.com/
Bounce Rate represents the percentage of initial visitors to a site who “bounce” away to a different site, rather than continue on to other pages within the same site. Wikipedia.org
Bounce Rate = Visits Viewing 1 Page / Total Visits
Segmentation – Types of Visits
http://www.gordonchoi.com/
Non-bounced & Converted Visits
Non-bounced Visits
All Visits
3 Types of Visits to a Site:
Segmentation - Page Views / Visits
http://www.gordonchoi.com/
How important is Page Views / Visits?
Segmentation – Advanced Segments
http://www.gordonchoi.com/
Segment: Traffic Metrics & Conversion Metrics by Traffic Sources of all Non-bounce Visits
Segmentation – Non-bounced Visits
http://www.gordonchoi.com/
Again, Traffic Metrics by Traffic Sources (but, of all non-bounced visits):
SEM Tracking
http://www.gordonchoi.com/
Your website may have both SEO & SEM traffic.
Ensure all SEM visits are tracked & appear in GA Traffic Sources report as:
google / cpcbaidu / cpc
If SEM visits aren’t correctly tracked, they will mix up in organic (SEO) visits & appear as:
google / organicbaidu / organic
SEM Tracking - Google AdWords
http://www.gordonchoi.com/
Link all your Google AdWords accounts to your Google Analytics account
Enable auto-tagging in Google AdWords
SEM Tracking – Other Search Engines
http://www.gordonchoi.com/
Tag your all your Baidu SEM URLs:
utm_source=baiduutm_medium=cpcutm_term=web+analytics+2.0utm_campaign =analytics+books
http://www.example.com/?utm_source=baidu&utm_medium=cpc&utm_term=web%2Banalytics%2B2.0&utm_campaign=analytics%2Bbooks
Use Google’s URL Builder to generate the tagged URL (or just use Excel):
http://support.google.com/googleanalytics/bin/answer.py?hl=en&answer=55578
Four Stages of SEO
http://www.gordonchoi.com/
Four Stages of SEO:
1. Pages Indexed in Search Engines (e.g. Google)
2. Keyword Ranking
3. SEO Visits to Your Site
5. SEO Conversions
SEO Reports
http://www.gordonchoi.com/
The purpose of SEO reports are for monitoring:
1. Traffic Trends (i.e. Entire Site, Per Sub-domain, Per Site Section)
2. Spider Behavior (e.g. googlebot, baiduspider)
3. Page Errors (i.e. Status Codes 404, 302, etc)
4. Keyword Ranking
SEO Reports – SEO Visits
http://www.gordonchoi.com/
Daily Traffic Trends with Week-over-week & Year-over-year Comparison e.g. Google Organic Visits
SEO Reports – SEO Visits
http://www.gordonchoi.com/
Daily Traffic Trends by Sub-Domains & by Site Sections e.g. Google Organic Visits
SEO Reports – Pages Indexed
http://www.gordonchoi.com/
Pages Indexed by e.g. Google, by Sub-domains, by Site Sections
SEO Reports – Keyword Ranking
http://www.gordonchoi.com/
Keyword Ranking report:
SEO Reports – GWT, Web Log Files
http://www.gordonchoi.com/
Spider data & Page Error data can be found from 2 sources:
1. Google Webmaster Tools (GWT)2. Your Site’s Web Log Files
Google Webmaster Tools provide SEO reports with basic & limited data, but is ready for access & easy to use.
Web Log files have full data, but aren’t easy to use & will require your web administrator & software developer to extract the data for you.
SEO Reports – Log Files
http://www.gordonchoi.com/
1. Pages crawled per googlebot IP2. Kilobytes downloaded per googlebot IP3. Time spent per page per googlebot IP
SEO Reports – Log Files
http://www.gordonchoi.com/
Page Errors: Pages with Status Codes 404 (not found) or 302 (moved temporarily)
SEO Reports – Landing Pages
http://www.gordonchoi.com/
How much does a page contribute to conversions?
1. Top Landing Pages by Visits2. Top Landing Pages by Conversions
Site Search
http://www.gordonchoi.com/
Site search allows visitors find products on your site by entering keywords.
Site Search
http://www.gordonchoi.com/
Site search data allows you to understand visitors’ intent:
1. What products do people search the most?
2. What is a product’s conversion rate?i.e. No. of items sold / No. of searches
3. What do people search for that you don’t have?
Site Search – Seasonal Trends
http://www.gordonchoi.com/
The popularity of the top site search keywords may change in different months & in different seasons.
Site Search – Online Travel Sites
http://www.gordonchoi.com/
e.g. Hotel search on an online travel site:Beijing, 01Apr2012, 03Apr2012, Swissotel Beijing, 2000, Chaoyang, 5
Some websites provide “restricted” site search
Google Analytics Tips
http://www.gordonchoi.com/
URL Structure, Dashboards,
Multi Channel Funnels,
Real Time Report, Custom Reports
Annotations, Visitors Flow,
Cookies, Data Sampling
URL Structure: Best Practices
http://www.gordonchoi.com/
Good URL structure allows quick retrieval of data through filtering reports by URLs:
tripadvisor.com/Hotels-tripadvisor.com/Hotel_Review-tripadvisor.com/VacationRentals-tripadvisor.com/Attractions-
URL Structure: Best Practices
http://www.gordonchoi.com/
Problematic URLs in Goal Funnel:
1. www.example.com/search-list/ (Search Results)2. www.example.com/product-details/ (Product)3. www.example.com/checkout/ (Checkout)4. www.example.com/payment-info/ (Payment Info)4. www.example.com/payment-info/ (Delivery Info)4. www.example.com/payment-info/ (Confirm Info)5. www.example.com/complete/ (GOAL)
URL Structure: Best Practices
http://www.gordonchoi.com/
Make it easy to record granular SEO data: site:tripadvisor.com/Hotels atlantic citysite:tripadvisor.com/Hotel_Review atlantic city site:tripadvisor.com/VacationRentalssite:tripadvisor.com/Attractions
49,900 pages (of this type) indexed by Google
GA Dashboards
http://www.gordonchoi.com/
GA Real-time Report
http://www.gordonchoi.com/
GA Annotations
http://www.gordonchoi.com/
GA Custom Reports
http://www.gordonchoi.com/
GA Visitors Flow
http://www.gordonchoi.com/
GA Visitors Flow
http://www.gordonchoi.com/
GA Multi Channel Funnels
http://www.gordonchoi.com/
Top Conversion Paths – Some traffic sources or paid/advertising channels aren’t the last click before conversions, but did contribute to conversions.
GA Cookies - Definition
http://www.gordonchoi.com/
An HTTP cookie is a parcel of text sent back and forth between a web browser and the server it accesses.
Cookies are used to differentiate one user from another and to pass information from page to page during a single user's website session.
A web server uses cookies to collect data about a given browser, along with the information requested and sent by the visitor.
Cookies do not identify people, but rather they are defined themselves by a combination of a computer, a user account, and a browser.
GA Cookies – Types of Cookies
http://www.gordonchoi.com/
What do these GA cookies do?
__utmaVisitor identifier, expires in 2 years
__utmbSession identifier, expires in 30 minutes
__utmzTraffic source identifier, expires in 6 months
GA Sampled Data
http://www.gordonchoi.com/
Sampling is that part of statistical practice concerned with the selection of an unbiased or random subset of individual observations within a population of individuals intended to yield some knowledge about the population of concern, especially for the purposes of making predictions based on statistical inference. Sampling is an important aspect of data collection. Wikipedia.org
When does GA provide Sampled Data?
1. Any non pre-computed ad hoc query that reaches 500,000 visits (sessions).2. Any query that exceeds 1,000,000 unique dimension combinations.
Traffic Trends is more important in GA reports!
Google Analytics Advanced Setup
http://www.gordonchoi.com/
Social Media Tracking
Social Media Tracking
http://www.gordonchoi.com/
Track the social media performance through GA: 1. Facebook Like button2. Facebook Share button3. Twitter Tweet button4. Google +1 button If you have the buttons installed on your website, you want to track the button clicks.
Social Media Tracking
http://www.gordonchoi.com/
Add customized GA codes to your buttons
Track Facebook Like button clicks on your site:_gaq.push(['_trackSocial', 'facebook', 'like', 'http://www.your-website.com/social.php']);
Track Facebook Share button clicks on your site:_gaq.push(['_trackSocial', 'facebook', ‘share', 'http://www.your-website.com/social.php']);
Track Twitter Tweet button clicks on your site:_gaq.push(['_trackSocial', ‘twitter', ‘tweet', 'http://www.your-website.com/social.php']);
Click tracking for Google +1 is built-in to GA
Social Media Tracking
http://www.gordonchoi.com/
Tag your all your Twitter Tweet URLs:
utm_source=twitterutm_medium=socialutm_term=web+analytics+2.0utm_campaign =analytics+books
http://www.example.com/?utm_source=twitter&utm_medium=social&utm_term=web%2Banalytics%2B2.0&utm_campaign=analytics%2Bbooks
Use Google’s URL Builder to generate the tagged URL (or just use Excel):
http://support.google.com/googleanalytics/bin/answer.py?hl=en&answer=55578
Web Analytics References
http://www.gordonchoi.com/
WA Blogs
WA Books
GA Official Support
WA & SE Blogs
http://www.gordonchoi.com/
http://analytics.blogspot.comhttp://www.kaushik.nethttp://cutroni.com/blog/http://www.roirevolution.com/blog/http://blog.webanalyticsdemystified.com/weblog/http://www.visualrevenue.com/bloghttp://www.webanalyticsworld.nethttp://www.hongkongwebanalytics.comhttp://bluewhale.cc (中文)http://www.seomoz.orghttp://www.gordonchoi.com/cat/google-analytics
WA & SE Books
http://www.gordonchoi.com/
Web analytics & search engine books:
Web Analytics - An hour a dayWeb Analytics 2.0Avinash Kaushik
Advanced Web Metrics with Google AnalyticsBrian Clifton
Search Engine Marketing, Inc.Bill Hunt & Mike Moran
Gordon Choi Online
http://www.gordonchoi.com/
Twitter: http://www.twitter.com/gordonchoi
Google+: https://plus.google.com/108099088932620717110/
Facebook: http://www.facebook.com/ppcblog
LinkedIn: http://www.linkedin.com/in/gordonchoi
Quora: http://www.quora.com/Gordon-Choi
Weibo: http://weibo.com/ppcblog
Q & A
http://www.gordonchoi.com/
Thank you!
gordonppc@gmail.com