Post on 18-Dec-2014
description
Offerings Portfolio
Voice Services
Business Services
PRI
• Primary Rate Interface (PRI) enables connection of up to 30 voice channels to an
enterprise EPABX on a single line
• Each channel can be configured for incoming, outgoing or both functionalities
Direct line for each user
•Direct Inward Dialing (DID)
•Direct Outward Dialing (DOD)
Enterprise friendly billing system
Caller ID extension wise billing to provide
user the capability to track usage on each
PBX extension and control costs
Ease of management: Highly scalable
Disaster recovery
Circuit switched capability can provide
alternate paths in the event of emergency
Solution highlights
Business Services
SIP Trunk
• IP based PSTN Telephony that can support upto 1500 voice channels over a single
link
Financial benefits
•Save on CAPEX as no hardware upgrade
required on multiple PRI ports.
• Low maintenance, reduced administration and
overhead costs while increasing efficiency
Operational benefits
•Simplify your network by reducing multiple
physical links coming to your office
•Scale up easily as you need for voice channels
grows
Future ready convergence technology
Solution highlights
Business Services
BRI
• Basic Rate Interface (ISDN BRI) integrates service by offering two 64 kbps bearer
(B) channels used for voice, data, and video.
• Both channels can be bonded to providing 128 kbps link.
Increased Productivity • Higher speed - ISDN BRI uses 2 separate 64 kbps
channels, which can be combined into 128 kbps
channel.
• Provides Voice, Data, and Video connectivity
• Avoid the cost and inflexibility of dedicated lines - the
same ISDN line can be used to carry voice and data
Other Features • Caller ID
• Call Waiting
• Call Forwarding
• Call Hunting
• FAX machine connectivity
• EPABX
• Signature tunes available on individual lines
Solution highlights
Business Services
Centrex Business Solutions
• Fully managed, hosted service that offers the functionality of PBX system
No Capital expenditure
Hosted Solution
Scalable
Feature rich service • DID number for each extension
• Short Digit Dialing
• Call Forward – (no reply /on busy / immediate)
• Multi party conference
• Call pickup (Direct and Group)
• Dynamic Locking and user level restriction
• Authentication code: make calls using roaming
password
Solution highlights
Business Services
IP Centrex
• India’s first cloud-based converged voice service for your business
Zero Capex- Completely managed model
Readily Scalable
Future-proof - Comprehensive IP based
Range of high-end IP phones
Pan-India private numbering plan
Carrier-grade service
Extensive geographic coverage
Multiple Device options
Solution highlights
Business Services
Mobile- GSM & CDMA
• Seamless voice connectivity through Tata Docomo’s GSM and CDMA services
across India
Wide Range of plans: • Unlimited plans: Enjoy unlimited local and STD calls
on any network.
• Combo plans: Stay connected on Internet with
excellent benefits on Data usage with Voice plans.
• Roam Free Plans
Roll over benefits
Value added features • Common User Group (CUG):
• Call Control (Del level barring)
• Billing flexibility
• Insta conference
• Roaming
BlackBerry Services
Solution highlights
Business Services
Walky
• Functionality of a mobile and the comfort of a landline
• Quick-set up wireless desk phones
Instant deployment
Wireless landline Phone that offers instant
deployment and activation even at remote
and project locations
Seamless connectivity
Enjoy uninterrupted service without
worrying for fiber cuts
Customized solutions
Solution highlights
Business Services
Wireless EPABX
• Full functionality EPABX that can be deployed instantly without an extravagant
capital expenditure
• Available in configuration of upto 32 lines
• Ideally suited for project and remote offices.
Quick set-up
CRM
Wireless EPABX comes bundled with CRM. • Single Solution to Manage, Monitor and Control all
Telephone Calls
• Automatic computer screen pop up with contact and
last call conversation details
• Maintain online telephone directory with up-to-date
customer information
• Facility to insert remarks
• Call logging with call costs
• Special provision to print/import all call related reports
into MS Word/MS Excel format for scrutiny & analysis
Solution highlights
Business Services
InstaCC- Hosted Contact Center
• Unified, scalable and managed portfolio of contact center applications
• Scalable, reliable and secure service
• Flexible and quick capacity adjustment
• Next-generation contact center capabilities
Agent and supervisor interface
Cost-effective IP connectivity
Supports multi-site routing
Supports work-from-home agents and remote
supervisor
Next generation features • Multiple, simultaneous campaigns and lead
management
• Interactive Voice Response (IVR) system
• Automatic call distribution, predictive dialing and real
time and historical reports
• Call Recording and Quality Monitoring
• Supports integration with third party business
applications
• Do Not Call (DNC) management
Solution highlights
Business Services
International Private Leased Circuit- Contact Center
• High Capacity, TDM-based Voice Solution for Call Centers and BPOs
• Manageable and scalable
Optimize cost
Volume-based tier model
Reduced operational costs for start-up or
expansion of capacity
SLA and maintenance
Solution highlights
Business Services
Audio Conference
• Tool to connect and collaborate with people across functions and geographies
• Reduce travel cost, increase executive productivity, permit frequent, multi-party
interactions and zero capital investment
Availability • Instant availability and easy deployment
• No software installation required
• Carrier class service available 24X7
• Accessible from India as well as international locations
Easy to use and administer
Browser based and simple to use
Rich features • Host dial-out
• Roster playback
• Lecture mode
• Security etc
Bills: Detailed and transparent bill statement with
port and usage charges
Solution highlights
Business Services
Toll Free Services
Let customers reach you, round the clock, from anywhere in India
• Call Free Service (1800)
• Call Local Service (1860)
Interactive web interface
Online reports for customers’
analysis
Monitoring
Monitored from Tata Teleservices' 24 x 7
network operating centre
Solution highlights
Business Services
Thank You
For further details, please contact us at
mktg@tatatel.co.in