What’s next for Universal Banking under siege?

Aman Narain September 2014

We live in interesting times.

TRANSPORT HEALTHCARE BANKING TELECOMS

HOTEL MUSIC COMMUNICATION ARCHITECTURE

Times of incredible change

BIG DATA

CLOUD

LOW COST HIGH FIDELITY

Change driven by Technology Innovation.

INTERNET OF THINGS

WSJ: 25 Dec, 2012

Change driven by Technology Standards.

Change driven by Technology Cost. A

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@KPCB

EXPERIENCE NOT PRODUCTS

PLUG AND PLAY ECOSYSTEMS

Change driven by Customers.

DIGITAL NOW A HYGIENIE CRITERIA

90 %

ENCOURAGING COMPETITION

DRIVING STANDARDS

REMOVING ADVANTAGE

Change driven by Regulation.

Change driven by Competition. Not them.

WSJ: 25 Dec, 2012

UNIVERSAL BANKING

Change driven by Competition. But them.

P2P

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MASS MARKET

WEALTH

SMALL BIZ

All this puts Universal Banking under siege...

1.  High Cost to Serve

2. Expensive Real Estate 3. Addiction to People 4. Non Standard Processes 5. Entitlement Culture 6. Overreliance on WalkIns

…and on the slippery slope of commoditization.

#1. FOCUS ON A UNIFIED DIGITAL EXPERIENCE NOT OMNI-CHANNEL

#2. PIVOT BRANCHES "

FROM ORIGINATION TO DELIVERY & DISCOVERY "

POWERED BY SOCIAL CONVERSATIONS

#3. FOCUS INVESTMENT ON DATA AND ACCESSIBILITY NOT ON BANKING SYSTEMS AND INFRASTRUCTURE

#4. LADDER INVESTMENTS AND PREPARE TO ACQUIRE STARTUPS

#5. BUILD DIGITAL FIRST

PRODUCTS & ZERO OPS.

#6. MONITIZE DIGITAL

#7. JOIN ECOSYSTEMS AND MASTER CO-OPETITION.

#8. SWEAT THE SMALL STUFF & CULTIVATE "THE LONG TAIL OF INNOVATION.

#9. "EMBRACE PRIVACY AND SECURITY TO REPOSITION YOU WITH CLIENTS

#10. DESIGN A CULTURE WITH EXPERIENCE & TECHNOLOGY"AT THE"HEART OF "IT ALL.

aman@codeblu.com amanwhotweets www.codeblu.com